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  • All HBS Web  (2,908)
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  • November 2022
  • Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details
Keywords: Digital Transformation; Delivery; McDonald's; Latin America; Quick Serve Restaurants; QSR; Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia
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Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia." Harvard Business School Case 723-395, November 2022.
  • 03 Nov 2015
  • First Look

November 3, 2015

Workers By: Housman, Michael, and Dylan Minor Abstract—While there has been a lot of research on finding and developing top performers in the workplace, less attention has been paid to the question of how to manage those workers who are... View Details
Keywords: Sean Silverthorne
  • 19 Aug 2008
  • First Look

First Look: August 19, 2008

corporation. It describes the firm's portfolio strategy and the Danaher Business System—a systematic and wide-ranging set of organizational processes the firm has developed to drive growth and create value.... View Details
Keywords: Sean Silverthorne
  • 18 Jun 2014
  • Research & Ideas

Book Excerpt: ‘Collective Genius’

However, they have been most often studied separately. Because our focus was on leadership in action, we were able to observe how these three interrelated organizational skills work in concert as leaders and their groups undertake to... View Details
Keywords: by Linda Hill; Entertainment & Recreation
  • 28 Aug 2007
  • First Look

First Look: August 28, 2007

by contrast, developed an explicit strategy for collaboration and made organizational changes to aid performance in these efforts. Ultimately, these actions allowed them to identify and exploit new business... View Details
Keywords: Martha Lagace
  • 01 Mar 2011
  • First Look

First Look: March 1

in the future? By examining hundreds of job profiles developed by executive-search firm Heidrick & Struggles and interviewing numerous senior managers, the authors have identified some clear trends. One strikingly consistent finding... View Details
Keywords: Sean Silverthorne
  • 04 Jan 2012
  • First Look

First Look: January 4

(November-December 2011) Abstract Commercial open source software (COSS) products-privately developed software based on publicly available source code-represent a rapidly growing, multibillion-dollar market. A unique aspect of competition... View Details
Keywords: Carmen Nobel
  • 21 Aug 2012
  • First Look

First Look: August 21

by two forms of organizational visibility. Firms with greater domain-specific visibility are especially vulnerable to stakeholder criticism and therefore less prone to selective disclosure. In contrast, more generically visible firms are... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

past decade, the world economy has been dominated by a unique geoeconomic constellation that the authors call "Chimerica": a world economic order that combined Chinese export-led development with U.S. overconsumption on the... View Details
Keywords: by Sean Silverthorne
  • 14 Apr 2009
  • First Look

First Look: April 14, 2009

Working Papers The Investment Strategies of Sovereign Wealth Funds Authors: Shai Bernstein, Josh Lerner, and Antoinette Schoar Abstract This paper examines the direct private equity investment strategies across sovereign wealth funds (SWFs) and their relationship to... View Details
Keywords: Martha Lagace
  • 01 Sep 2009
  • News

E Ink’s Wild Ride

now has 140 employees and forecasted revenues of $125 million in 2009. Behind those figures, however, is the story of a company that has survived more than one brush with the void by reinventing itself through continuous, deep-seated cultural and View Details
Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; Information; Computer and Electronic Product Manufacturing; Manufacturing
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

examine the racial diversity initiatives of eight professional service firms in an effort to identify the organizational elements that are critical to the success of diversity initiatives and differentiate successful from less successful... View Details
Keywords: Sean Silverthorne
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

small open economy, final goods production is carried out by foreign and domestic firms, which compete for skilled labor, unskilled labor, and intermediate products. To operate a firm in the intermediate goods sector, entrepreneurs must View Details
Keywords: Sean Silverthorne
  • 22 Dec 2015
  • First Look

December 22, 2015

definitions of the term are complex and at times contradictory. This background note traces the origins of university ranking systems and their evolution from a byproduct of lists of great men in the United States to a global phenomenon that has a strong influence on... View Details
Keywords: Carmen Nobel
  • 25 Aug 2022
  • News

September 2022 Alumni and Faculty Books

resources, or finance. By exploring the emergence and evolution of these positions, the authors examine the ways in which power at the apex of complex organizations is structured through roles and relationships, in response to diverse contingencies and interests. The... View Details
  • 20 May 2014
  • First Look

First Look: May 20

developing countries considering both creditor and debtor side of the international debt transactions. Using these measures, we demonstrate that sovereign-to-sovereign transactions account for upstream capital flows and global imbalances.... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2022
  • News

March 2022 Alumni and Faculty Books

in a new, post-pandemic context. Based on an ambitious global research initiative involving thousands of executives, innovators, and changemakers who redefined their strategies, business models, organizational systems, and even their... View Details
  • 10 Aug 2010
  • First Look

First Look: August 10

Fund's investment activities. For Fekete, the decision to declare the WAR funds a ''failed experiment" marked a turning point. In May 2009, money from the redeemed underlying funds would become available, and by that date, he had to View Details
Keywords: Martha Lagace
  • March 2024 (Revised April 2024)
  • Supplement

From "BIG" Ideas to Sustainable Impact at ICL Group (B)

By: Linda A. Hill and Lydia Begag
In August 2023, Raviv Zoller, CEO of ICL Group, discussed his upcoming business trip to St. Louis with Eduard Croitoru, VP of ICL Corporate Initiatives, to commemorate the construction of ICL's new $400 million advanced manufacturing facility. In preparation for the... View Details
Keywords: Change Management; Agribusiness; Accounting; Communication; Renewable Energy; Chemicals; Machinery and Machining; Metals and Minerals; Mining; Social Entrepreneurship; Corporate Entrepreneurship; Values and Beliefs; Environmental Sustainability; Natural Resources; Globalization; Information Technology; Collaborative Innovation and Invention; Leadership; Organizational Culture; Personal Development and Career; Partners and Partnerships; Manufacturing Industry; Agriculture and Agribusiness Industry; Chemical Industry; Battery Industry; Israel; United States; China
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Hill, Linda A., and Lydia Begag. "From 'BIG' Ideas to Sustainable Impact at ICL Group (B)." Harvard Business School Supplement 424-043, March 2024. (Revised April 2024.)
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

and Rohini Somanathan Publication:In Handbook of Development Economics. Vol. 4, edited by T. Paul Schultz and John Strauss. Elsevier Science & Technology Books, 2008 Abstract This chapter focuses on the relationship between public... View Details
Keywords: Martha Lagace
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