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  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

Cashing in on the $60 billion global luxury goods market has never been tougher—or more rewarding. Competition is keen. And consumer preferences are constantly shifting, causing the concept of luxury itself to change over time. As a... View Details
Keywords: by Julia Hanna; Consumer Products
  • 22 Feb 2022
  • News

New Urban Order

“Imagine if we can go from coast to coast with autonomous trucks in two days,” says Lu, noting that using a single human driver for that route would take more than five days. For TuSimple, successfully alleviating the strain on the labor View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 29 Aug 2023
  • News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
  • 17 Dec 2007
  • Research & Ideas

The Rise of Medical Tourism

case with professor Felix Oberholzer-Gee and Carin-Isabel Knoop, executive director of the HBS Global Research Group. The medical services industry hasn't been global historically but is becoming so now, says Khanna. There are several... View Details
Keywords: by Martha Lagace; Health; Medical Devices & Supplies
  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

Facebook.” Dyl would “allow users to ‘upgrade’ to a premium paid version where amongst other features (advanced posting abilities, greater post visibility, etc.), ads are not shown and therefore private data is not shared.” Liel noted that, “In developed View Details
Keywords: by James Heskett; Web Services; Information Technology
  • 16 Jun 2009
  • First Look

First Look: June 16

environment in which it occurs—affect the dissemination of knowledge from subfields to the broader field of study. Micro-process research in organizational studies rests on implicit phenomenological assumptions that vary in the extent to... View Details
Keywords: Martha Lagace
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

praiseworthy. Most individuals who go against their organizations or express their concerns publicly are severely punished. If they're not fired outright, they're usually marginalized and made to feel irrelevant. Our research shows that... View Details
Keywords: by Leslie A. Perlow
  • 04 Nov 2013
  • Research & Ideas

The Real Cost of Bribery

The World Bank estimates that the equivalent of $1 trillion is offered in bribes every year. In the age of globalization, it's easy to see how giving into bribery might be competitively advantageous. In fact, research by Harvard Business... View Details
Keywords: by Carmen Nobel
  • August 2022
  • Article

The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices

By: Aaron R. Brough, David A. Norton, Shannon L. Sciarappa and Leslie K. John
Drawing from a content analysis of publicly traded companies’ privacy notices, a survey of managers, a field study, and five online experiments, this research investigates how consumers respond to privacy notices. A privacy notice, by placing legally enforceable limits... View Details
Keywords: Choice; Purchase Intent; Privacy; Privacy Notices; Warnings; Assurances; Information Disclosure; Trust; Consumer Behavior; Spending; Decisions; Information; Communication
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  • 29 Sep 2009
  • First Look

First Look: September 29

leverage during bad times. If refinancing-facilitated homeowner-equity extraction is sufficiently widespread—as it was during the years leading up to the peak of the U.S. residential real-estate market—the inadvertent coordination of leverage during a View Details
Keywords: Martha Lagace
  • Web

Developing the Plan - Advancing Racial Equity

Professor Jan Hammond, chief marketing & communications officer Brian Kenny, and chief inclusion & diversity officer Terrill Drake. We formed the Dean’s Anti-Racism Task Force and identified the work required in seven key areas. After... View Details
  • April 2012
  • Article

The Impact of Relative Standards on the Propensity to Disclose

By: Alessandro Acquisti, Leslie John and George Loewenstein
Two sets of studies illustrate the comparative nature of disclosure behavior. The first set investigates how divulgence is affected by signals about others' readiness to divulge. Study 1A shows a "herding" effect, such that survey respondents are more willing to... View Details
Keywords: Rights; Surveys; Management Practices and Processes; Ethics; Corporate Disclosure; Judgments; Consumer Behavior; Standards
Related
  • January 2017
  • Article

Should You Sleep on It? The Effects of Overnight Sleep on Subjective Preference-based Choice

By: Uma R. Karmarkar, Baba Shiv and Rebecca M.C. Spencer
Conventional wisdom and studies of unconscious processing suggest that sleeping on a choice may improve decision-making. Though sleep has been shown to benefit several cognitive tasks, including problem solving, its impact on everyday choices remains unclear. Here we... View Details
Keywords: Decision Making; Choice; Sleep; Choice Sets; Confidence; Consumer Psychology; Consumer Preferences; Decision Choices and Conditions; Consumer Behavior
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  • January – February 2011
  • Article

'Bricks and Clicks': The Impact of Product Returns on the Strategies of Multichannel Retailers

By: Elie Ofek, Zsolt Katona and Miklos Sarvary
The Internet has increased the flexibility of retailers, allowing them to operate an online arm in addition to their physical stores. The online channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also... View Details
Keywords: Price; Profit; Marketing Channels; Consumer Behavior; Online Technology; Retail Industry
Related
  • 25 Mar 2011
  • Working Paper Summaries

How Do Incumbents Fare in the Face of Increased Service Competition?

Keywords: by Ryan W. Buell, Dennis Campbell & Frances X. Frei; Banking
  • 14 Feb 2012
  • First Look

First Look: February 14

characterized by some boundary conditions (Study 6). We discuss the theoretical contribution of this work to research on moral regulation and ethical behavior. "CEO Relational Leadership and Strategic Decision Quality in Top... View Details
Keywords: Carmen Nobel
  • 22 Oct 2013
  • First Look

First Look: October 22

Boston Consulting Group This case describes how the Boston Consulting Group has approached innovation from its founding to the present day. It discusses the role of the firm's talent market and client market... View Details
Keywords: Sean Silverthorne

    John C. Mulliken

    Strategy consultant, former CTO & CPO, public & private company board member, retail & climatetech entrepreneur, early stage investor.  Father of two, husband, sailor, hiker, and aspirational road biker.

    John is a senior lecturer in the... View Details
    • Web

    2024 Reunion Presentations - Alumni

    economic research has examined the influence of policy movements on bank lending behavior, capital flows, and market responses in the public sector, the private equity industry—despite its substantial size... View Details
    • 01 Sep 2009
    • First Look

    First Look: September 1

    the primary objective for financial reporting standards will result in a GAAP that is unlikely to adequately serve stakeholders' needs. The theory allows us to compare and contrast extant GAAP, as observed in a regulated setting, with GAAP that might arise endogenously... View Details
    Keywords: Martha Lagace