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February 2008 (Revised December 2011)
Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman

In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details

Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry

Citation

Educators

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09 Oct 2020
HBS Seminar

Jeffrey L. Furman, BU, Questrom Sch of Business

Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

19 Jan 2022
Blog Post

From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business

beverage), furthering our audience research program, and building a more robust understanding of how as an institution we interact with the art and artists we feature. What advice would you give someone considering applying to HBS from... View Details

02 Nov 2016
HBS Seminar

Gillian Hadfield, University of California, Gould School of Law

01 Dec 2014
Research & Ideas

The Big Influence of Small Countries in the United Nations Secretariat

Who really runs the world? We're not talking in a power-brokers-conspiring-in-the-back-room sort of way. Rather, by looking at the institutions that countries themselves have set up to organize the world's affairs, can we determine who is... View Details

Keywords: by Michael Blanding

Effects of Climate Change - Business & Environment

The growing region for wheat moves further north each year in the U.S., Europe, and Russia [9] . Storms, heat, and drought also impact crop yields and prices. Visualizing Climate Change Effects 1880-2019 NASA Global Warming Global Warming Global Warming 1880-2019 NASA... View Details

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

phenomenon in a way that medical institutions can understand. In past research, Goh focused on calculating the cost of workplace stress on medical costs in the US. That led Christine Sinsky, vice president of the American Medical... View Details

Keywords: by Michael Blanding; Health

01 Dec 2022
News

Singing to the Corn

models. He’s busier than ever, teaching at Creighton and collaborating with University of Kansas ethnobotanist Kelly Kindscher on a project studying the Omaha language and the tribe’s historic use of plants. He’s under contract to publish a book, Rediscovering America,... View Details

Keywords: Julia Hanna; photographed by Vance Jacobs; Agriculture

12 Jan 2023
News

‘Debiasing’ Debt with Data

around it,” he says. The new company, Beta Financial Services, filed an application with the FDIC in 2021 to create BetaBank, a “digitally native” institution created to provide fair, accessible, and cost-effective deposit and lending... View Details

Keywords: Ralph Ranalli

04 Nov 2010
What Do You Think?

Why Do We Chase Stars?

performance," and reaches conclusions that might give pause to many who chase stars. Their subjects are top investment analysts (as identified annually by Institutional Investor magazine) and the organizations that develop and hire... View Details

Keywords: by Jim Heskett

Power and Influence for Positive Impact | HBS Online

Entrenched Power Explain how power hierarchies develop and perpetuate themselves and understand and apply organizational and cultural strategies for overcoming the impact of stereotypes. Highlights What Are Power Hierarchies? View Details

Agents of Change: The Founding of the African-American Student Union

Harvard Business School Bulletin noted on AASU's 25th anniversary, "when the civil rights movement forced America's mainstream institutions to acknowledge the shortcomings of their policies, practices, and attitudes regarding racial... View Details

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

that had left the company in a compromised state. Over the next six years, Cote worked to turn Honeywell around through implementing a series of improvements in the company’s operating systems, forming a single culture from all the merged organizations, and View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

National Markets - The Art of American Advertising

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

06 Aug 2012
Research & Ideas

Strategic Intelligence: Adapt or Die

planet is finite, companies have the capacity to continue and create institutions that fulfill obligations to constituencies for many years, so the focus of corporations should be on the very long run rather than simply on the short run.... View Details

Keywords: by Michael Blanding

29 Feb 2024
Blog Post

African American Student Union Spotlight on Social Enterprise

consulting for foundations and nonprofits with the Monitor Institute by Deloitte. What has been the highlight of your HBS experience thus far? HBS has been the greatest learning experience for me. I feel privileged to have the opportunity... View Details

May 2016
Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth

In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details

Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville

Citation

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09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

instruction, putting them significantly behind Hispanics (21 percent) and whites (38 percent). With significantly less support than white children, Black students go on to complete four-year programs at public institutions at a slower... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

07 Jun 2004
Research & Ideas

What Drives Supply Chain Behavior?

problem of demand planning as a coordination problem across functions, the behavioral approach to the motivation and incentives component of coordination seems a common foil. Natural or more directly instituted functional incentives play... View Details

Keywords: by Sarah Jane Johnston