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  • All HBS Web  (3,716)
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    • News  (551)
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  • All HBS Web  (3,716)
    • People  (13)
    • News  (551)
    • Research  (2,920)
    • Events  (3)
    • Multimedia  (48)
  • Faculty Publications  (2,290)
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  • May 2009
  • Article

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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Van den Steen, Eric J. "Authority versus Persuasion." American Economic Review: Papers and Proceedings 99, no. 2 (May 2009): 448–453.
  • 2009
  • Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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Van den Steen, Eric J. "Authority versus Persuasion." Harvard Business School Working Paper, No. 09-085, January 2009.
  • February 2007
  • Case

South African Airways (A)

By: Joshua D. Margolis, Laura Morgan Roberts and Laura Winig
Amid efforts to engineer a turnaround at South African Airways (SAA), the CEO confronts an impending strike at the struggling company. How should the company address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO... View Details
Keywords: Fairness; Crisis Management; Employees; Employment; Growth and Development; Developing Countries and Economies; Air Transportation Industry; South Africa
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Margolis, Joshua D., Laura Morgan Roberts, and Laura Winig. "South African Airways (A)." Harvard Business School Case 407-014, February 2007.
  • September 2005
  • Case

IBM Network Technology (A) (Abridged)

By: Michael L. Tushman
An unconventional manager within IBM leads the creation of a business unit with multibillion-dollar potential, winning over customers and nudging the organization to make the changes needed to achieve dramatic growth. Exemplifies how organizational design and... View Details
Keywords: Organizational Design; Management Teams; Leadership Style; Growth and Development; Growth and Development Strategy; Employees; Information Technology Industry
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Tushman, Michael L. "IBM Network Technology (A) (Abridged)." Harvard Business School Case 406-053, September 2005.
  • February 2003 (Revised June 2006)
  • Case

Implementing the Nissan Renewal Plan

By: Michael Y. Yoshino and Masako Egawa
Carlos Ghosn, a former executive vice-president of Renault, became the COO of Nissan Motor Co., a troubled auto company in Japan when Renault bought 38% of the company in 1999. This case deals with how Ghosn turned the company around. Examines in considerable detail... View Details
Keywords: Acquisition; Change Management; Employees; Leading Change; Strategic Planning; Motivation and Incentives; Auto Industry; Japan
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Yoshino, Michael Y., and Masako Egawa. "Implementing the Nissan Renewal Plan." Harvard Business School Case 303-111, February 2003. (Revised June 2006.)
  • January 1990 (Revised February 1990)
  • Teaching Note

Sedalia Revisited, Teaching Note

By: Roy D. Shapiro
Teaching Note for (9-687-004). View Details
Keywords: Factories, Labs, and Plants; Design; Quality; System; Employees; Framework; Competition; Production; Strategy
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Shapiro, Roy D. "Sedalia Revisited, Teaching Note." Harvard Business School Teaching Note 690-024, January 1990. (Revised February 1990.)
  • 01 Jun 2020
  • News

Effective Communication in the Age of Zoom

are exactly the same between dating and business. SUGGESTED RESOURCES Greenwald’s “13 Conversation Behaviors To Avoid” 100 Virtual Icebreakers SUGGESTED RESOURCES Greenwald’s “13 Conversation Behaviors To... View Details
Keywords: Zoom
  • Web

Data: The Ever-Expanding Frontier - Race, Gender & Equity

worldviews and ways of operating are directly informed by the circumstances of our lives. Many employers have facilitated implicit bias tests that help team members understand the deeply entrenched nature of our interpersonal interactions. Other employers have created... View Details
  • November 2008
  • Article

Winning the Race for Talent in Emerging Markets

By: Douglas A. Ready, Linda A. Hill and Jay A. Conger
"This war for talent is like nothing we've ever seen before," write the authors, who have spent decades studying talent management and leadership development. Recently they interviewed executives at more than 20 global companies to identify strategies for attracting... View Details
Keywords: Leadership Development; Selection and Staffing; Talent and Talent Management; Multinational Firms and Management; Organizational Culture; Recruitment; Diversity; Developing Countries and Economies
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Ready, Douglas A., Linda A. Hill, and Jay A. Conger. "Winning the Race for Talent in Emerging Markets." R0811C. Harvard Business Review 86, no. 11 (November 2008).
  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
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Rose, Clayton S., Tom Quinn, and Maxim Pike Harrell. "Netflix: Takedown Troubles." Harvard Business School Case 325-021, January 2025.
  • Profile

John Bracaglia

longitudinal health data study to "map human health." "At the time I applied," John says, "I had no idea what I'd be doing at HBS. But I respected the alumni and the talent the school produces. HBS builds people... View Details
Keywords: Manufacturing/Energy; Tech; CPG
  • 20 Jul 2017
  • News

Life Lab Nurtures Early Stage Startup Day Zero Diagnostics

rise. It’s one of the greatest threats that human health is facing today,” says Miriam Huntley, a DZD cofounder who focuses on computational approaches to genomic analysis. “Patients with severe infections can die within hours, but... View Details
Keywords: Scientific Research and Development Services
  • 13 Mar 2025
  • Blog Post

Advancing Health Care Innovation and Impact with Anita Gupta (GMP 29, 2020)

Learn about the career resources available to HBS alumni through HBS Career & Professional Development When I came to Harvard Business School (HBS) to participate in the Executive Education General Management Program, I wasn’t looking... View Details
  • March 2025 (Revised June 2025)
  • Case

Designing the Future of Work: Atlassian's Distributed Work Practices

By: Ashley Whillans and Gabriel Rondón Ichikawa
In early 2020, the software company Atlassian made a bold commitment: employees could work from anywhere—forever. While many tech peers reversed course on remote work, Atlassian worked to optimize their fully distributed model across 13 countries. This case follows... View Details
Keywords: Transformation; Working Conditions; Management Practices and Processes; Product Development; Organizational Culture; Business Strategy; Employees; Technology Industry
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Whillans, Ashley, and Gabriel Rondón Ichikawa. "Designing the Future of Work: Atlassian's Distributed Work Practices." Harvard Business School Case 925-029, March 2025. (Revised June 2025.)
  • September 2019
  • Technical Note

Care Economy in the U.S. (Primer)

By: Joseph B. Fuller, William R. Kerr, Manjari Raman and Carl Kreitzberg
This case describes how caregiving responsibilities influence American employees, firms, and the broader economy. It details how sociodemographic trends in the late 20th century transformed the way that Americans balance their personal and professional lives, analyzing... View Details
Keywords: Human Resources; Talent and Talent Management; Demographics; Labor; Health Care and Treatment; Family and Family Relationships; Strategy; Management; United States
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Fuller, Joseph B., William R. Kerr, Manjari Raman, and Carl Kreitzberg. "Care Economy in the U.S. (Primer)." Harvard Business School Technical Note 820-027, September 2019.
  • April 1996 (Revised May 2008)
  • Exercise

Adam Baxter Company/Local 190: 1985 Negotiation Baxter Management Confidential Information

By: Kathleen L. McGinn and Victoria Medvec
ncludes a series of three negotiation exercises portraying management/labor relations at ABC over a period of seven years. ABC, initially a family-owned business, had prided itself on its cooperative relationship with its union, Local 190. With the skyrocketing... View Details
Keywords: Inflation and Deflation; Compensation and Benefits; Wages; Working Conditions; Management; Negotiation Process; Labor and Management Relations
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McGinn, Kathleen L., and Victoria Medvec. "Adam Baxter Company/Local 190: 1985 Negotiation Baxter Management Confidential Information." Harvard Business School Exercise 396-324, April 1996. (Revised May 2008.)
  • 16 Sep 2015
  • Op-Ed

The Real Duty of the Board of Directors

value over the short, medium, and long term. These audiences will be privileged for resource allocation purposes, and they will determine what the company deems to be material for reporting purposes. If the board decides, for example,... View Details
Keywords: by Robert G. Eccles & Tim Youmans
  • 01 Dec 2004
  • News

The Future of Stem Cells

River.) In August 2001, President George W. Bush (MBA ’75) announced a ban on federal funding for research on any human embryonic stem-cell lines created after that date. The decision reflected opposition to the use and destruction of... View Details
Keywords: Garry Emmons
  • 01 Dec 2011
  • News

At Your Service

Obviously, when your organization is in the business of saving lives, you can’t intentionally be “bad” at anything. But you can decide to not perform as well in areas that patients care less about, with the understanding that it will give you the View Details
Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation
  • 03 Jun 2014
  • First Look

First Look: June 3

Marissa Mayer became the CEO of Yahoo!, a tech giant with a tumultuous past. When Mayer tries to reinvigorate the company, she hires Jacqueline Reses, who has a private equity background, to head both human View Details
Keywords: Sean Silverthorne
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