General Business - Publications - Faculty & Research

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

to improve them. “As performance pressure mounts, teams are considerably more likely to follow general experts.” "Performance pressure emerges when people are working on a high-visibility project and when others are really counting on... View Details

Keywords: by Sarah Jane Gilbert

09 Mar 2023
Blog Post

African American Student Union Spotlight on Joint Degrees

next generation of leaders to drive progress in the industry. I saw this program as an opportunity to further my expertise and develop the business skills necessary to bring breakthroughs from the lab to... View Details

March 2023
Teaching Note

Hikma Pharmaceuticals Governance Journey

By: Suraj Srinivasan and Jonah Goldberg

Teaching Note for HBS Case No. 318108. The case opens with Said Darwazah, chairman and CEO of Hikma Pharmaceuticals, the multinational generics company, anticipating the company’s 2017 AGM and reflecting on changes made over the previous year to address concerns... View Details

Keywords: Jordan; Emerging Market; Private Sector; For-profit Firms; Boards Of Directors; Pharmaceuticals; Remuneration; Shareholder Engagement; Corporate Governance; Governing and Advisory Boards; Business and Shareholder Relations; Executive Compensation; Business Growth and Maturation; Pharmaceutical Industry; Jordan

Citation

Purchase

31 Jan 2005
Research & Ideas

Rethinking Marketing’s Conventional Wisdom

generating goodwill in a nonaggressive way. Q: You write a lot about interactions between humans and technology. Are computers the perfect tool for customized marketing? A: The tailoring of messages via computer technology to a person's... View Details

Keywords: by Garry Emmons; Service

09 Mar 2023
Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

suggestions, four topic areas emerged reflecting changes in the workforce and society. Namely, the Class of 1992 wanted to learn about the experience of women in the workforce as the numbers of women in business was steadily growing. They... View Details

10 Nov 2003
Research & Ideas

The Hard Numbers on Social Investments

In what is believed to be the largest study of its kind, MBA students at Harvard Business School recently analyzed the financial returns generated by 110 early-stage companies backed by Investors' Circle, a... View Details

Keywords: by Manda Salls

Web

Financial Aid - Alumni

young alumni can provide opportunities for the next generation of students. Hesham (OPM 37, 2008) and Adlina (OPM 46, 2015) Hafez In appreciation for their OPM experience and its impact on their business... View Details

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

American emissions tests. Volkswagen estimated that fines, repairs, and legal costs would total more than $30 billion. And worse, the company ceded its command of America’s diesel car market—producing more than one-third of the models available in 2015—to companies... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

December 2019 (Revised March 2021)
Case

Carroll Family Farms

By: Forest Reinhardt, Christian Godwin and James Weber

The Carroll Family, U.S. pig and grain farmers, needed to decide what to plant, whether to purchase land, emphasize pigs or grain, or other investments.

Seven family members across three generations owned and operated Carroll Family Farms (CFF). In... View Details

Keywords: Agribusiness; Animal-Based Agribusiness; Plant-Based Agribusiness; Operations; Strategy; Family Business; Asset Management; Globalization; Agriculture and Agribusiness Industry; United States; Brazil; China

Citation

Educators

Purchase

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

The Roman god Janus had two sets of eyes—one pair focusing on what lay behind, the other on what lay ahead. General managers and corporate executives should be able to relate. They, too, must constantly look backward, attending to the... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

competing in current or new markets (i.e., new customers and/or new geographies). [div class=infogram-embed data-id=_/ugHI2ETiABnZVxAuNYu9][/div] First Quadrant: Firms stay in the status quo or pre-COVID situation. As discussed earlier, times have changed, and View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

04 May 2015
Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

those facts and find a solution, a team of Boston researchers reports. "When it comes to solving problems, connectedness is a double-edged sword," says Harvard Business School Assistant Professor Ethan Bernstein, co-author of... View Details

Keywords: by Carmen Nobel; Video Game; Web Services

04 Aug 2010
News

A Lonely Crusader

and distort” campaign allegedly motivated by his quest for a big profit if the company faltered. At the firm’s urging, New York attorney general Eliot Spitzer launched an investigation, and the Securities and Exchange Commission followed... View Details

Keywords: Roger Thompson; subprime mortgages; Finance; Real Estate

10 Jan 2005
Research & Ideas

Professors Introduce Valuation Software

In an age when mergers, acquisitions, and spin-offs are increasingly common in business, you need a new skill in your kit bag: the ability to analyze and value potential partners, deals, investments—even your own company. The Business... View Details

Keywords: by Sean Silverthorne

November 2010
Article

Beyond the Deal: Wage a 'Negotiation Campaign'

By: James K. Sebenius

While negotiation scholars primarily take the individual transaction as the "unit of analysis," this article characterizes the (new) concept of a "negotiation campaign" in which a number of individual deals must be put together, often on multiple "fronts," to realize a... View Details

Keywords: Negotiation Deal; Management Practices and Processes; Value; Problems and Challenges; Business Startups; Sales; Partners and Partnerships; Venture Capital

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Design Thinking Course | HBS Online

design thinking principles and creative problem-solving tools to develop innovative solutions to your most challenging business problems. 7 weeks 6-8 hours per week 7 modules Self-Paced with regular deadlines This course earns you a... View Details

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

negotiation of safe paths through the complexities of official regulations and government. The easiest way to understand the Unilever organization, observed an article in the U.S. business magazine Fortune in 1947, was "to think of... View Details

Keywords: by Geoffrey Jones; Consumer Products

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

higher prices," says Frank V. Cespedes, a senior lecturer at Harvard Business School, who spent 12 years running a professional services firm. That's right. Higher prices, not lower. “Competing on price is ultimately a bet on your... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

January 1997 (Revised December 1999)
Case

OXO International

By: H. Kent Bowen, Marilyn Matis and Sylvie Ryckebusch

OXO, a kitchen tools and gadgets company, was started by a businessman who had 30 years of experience in the housewares industry. With his wife and son as founders, he creates a new niche in the gadgets industry for high-end gourmet stores. The company has headquarters... View Details