Publications

February 2008 (Revised December 2011)
Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman

In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details

Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry

09 Oct 2020
HBS Seminar

Jeffrey L. Furman, BU, Questrom Sch of Business

Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

16 May 2000
Research & Ideas

The Simple Economics of Open Source

Tirole, an economist at the University of Toulouse and the Massachusetts Institute of Technology. In their new working paper, "The Simple Economics of Open Source," Lerner and Tirole make the case that an idealistic notion of... View Details

Keywords: by Martha Lagace; Technology

September 1996 (Revised October 1996)
Case

Clarkson Lumber Company

By: Thomas R. Piper

The owner of a rapidly growing retail lumber company is considering the financial implications of continued rapid growth. The magnitude of the company's future financing requirements must be assessed in the context of the company's access to bank finance and/or equity... View Details

Keywords: Business Growth and Maturation; Financial Reporting; Forecasting and Prediction; Business Strategy; Financial Strategy; Commercial Banking; Borrowing and Debt; Equity; Corporate Finance

15 Jun 2007
Research & Ideas

Remembering Alfred Chandler

have grown very rich over the past 2 centuries, and others have remained very poor. Al's research was so compelling that it shaped a generation of research far beyond historians, in business administration and strategy, and he was a formative influence on the... View Details

Keywords: by Sean Silverthorne

25 Jan 2024
Blog Post

Climate Stories Episode #15: Hilton Augustine III on Financing Climate Ventures

fast enough to matter. “I think what we should be asking ourselves is how we all work together to tackle climate change, as the problem is too vast to be shouldered by any one generation.” He added: “Our institutions must adopt a sense of... View Details

Agents of Change: The Founding of the African-American Student Union

Harvard Business School Bulletin noted on AASU's 25th anniversary, "when the civil rights movement forced America's mainstream institutions to acknowledge the shortcomings of their policies, practices, and attitudes regarding racial... View Details

10 Dec 2012
Working Paper Summaries

Vulnerable Banks

Keywords: by Robin Greenwood, Augustin Landier & David Thesmar; Banking; Financial Services

18 Sep 2012
Working Paper Summaries

Risky Business: The Impact of Property Rights on Investment and Revenue in the Film Industry

Keywords: by Venkat Kuppuswamy & Carliss Y. Baldwin; Motion Pictures & Video

13 Jan 2010
Working Paper Summaries

Private Equity and Industry Performance

Keywords: by Shai Bernstein, Josh Lerner, Morten Sørensen & Per Strömberg

Research Summary

A major area of Professor Torfason's research is the behavior of individual social network structures. He studies the violation of norms – specifically the use of excessive force in conflict situations – within the empirical context of a large online... View Details

February 1995 (Revised June 1999)
Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein

The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details

Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry

19 Jan 2022
Blog Post

From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business

beverage), furthering our audience research program, and building a more robust understanding of how as an institution we interact with the art and artists we feature. What advice would you give someone considering applying to HBS from... View Details

August 2017 (Revised June 2018)
Case

Enpara.com: Digital Bank at a Crossroad

By: Sunil Gupta and Eren Kuzucu

In March 2017, Elsa Pekmez Atan (MBA 2004), was wondering about the future of Enpara.com, a digital-only banking platform of QNB Finansbank. Since its launch in October 2012, Enpara had been successful in attracting over 600,000 customers by appealing to digital savvy,... View Details

Keywords: Innovation; Competition; Banks and Banking; Business Model; Product Launch; Competitive Strategy; Integration; Innovation and Invention; Decision Making; Strategy; Emerging Markets; Digital Transformation; Banking Industry; Turkey

24 Jan 2020
News

Clayton M. Christensen Dies at 67

The Clayton Christensen Institute for Disruptive Innovation, the nonprofit research institute he founded. ~ The Clayton Christensen Fund at Harvard Business School. (In the dropdown menu, select “Other” and... View Details

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

the conversation so we might be able to talk slightly more thoughtfully about things that we have so much trouble talking about today.” About the Author Michael Blanding is a writer based in the Boston area. [Image: Unsplash/Clay Banks] What can business and civic... View Details

Keywords: by Michael Blanding

November 2022 (Revised October 2024)
Case

'A Marshall Plan for Africa': James Mwangi and Equity Group Holdings

By: Caroline M. Elkins, Debora L. Spar, Zeke Gillman and Julia M. Comeau

Financial Inclusion. Dignity. Trust. These were the core principles driving James Mwangi’s transformation of Equity Building Society, insolvent in 1991, into what is, today, Equity Group Holdings, East and Central Africa’s largest retail banking institution. Raised in... View Details

Keywords: Income Inequality; Micro Finance; Microcredit; Microfinance; Banks and Banking; Equality and Inequality; Mission and Purpose; Business Model; Social Entrepreneurship; Banking Industry; Financial Services Industry; Africa; Kenya