Publications

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

office, management is trusted," in the organizations I studied. That strikes me as a pretty wide and low range of levels of agreement. The numbers coincided with the financial performance of each... View Details

Keywords: by James Heskett

Article

Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio

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20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

candidates. Such actions are not without consequences. The Challenger space shuttle explosion, steroid use in major league baseball, and the financial crash are all results of unethical decision-making, even though the participants at the... View Details

Keywords: by Sean Silverthorne

14 Aug 2009
Working Paper Summaries

Insider Trading Preceding Goodwill Impairments

Keywords: by Karl A. Muller III, Monica Neamtiu & Edward J. Riedl

Revolutionizing Innovation: Users, Communities, and Open Innovation

The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process that emphasizes users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details

September 2002 (Revised April 2004)
Background Note

A Note on Depositary Receipts

Provides an introduction to depositary receipts. Recently, these instruments have been used with increasing frequency by firms seeking to list their shares on stock exchanges in other countries, especially in the United States. Describes different types of depositary... View Details

Keywords: International Finance; Financial Instruments; Financial Markets

Web

Curriculum - Business & Environment

MBA Experience Curriculum 1ms Required Curriculum (1st Year) Cases Environmental opportunities and challenges are embedded in most Required Curriculum courses so that all students understand the importance of the natural environment to their roles as View Details

Profile

Ruzwana Bashir

with consistently working 16-hour days, not having any financial security and giving up a lot of your personal life (especially in terms of spending time with family or friends). I think generally to really excel at what you do, you have... View Details

June 2009 (Revised May 2013)
Case

Australia: The Riches and Challenges of Commodities

By: Laura Alfaro and Renee Kim

Australia's Prime Minister Kevin Rudd faced a daunting task that he never imagined he would have to face when he was elected two years ago. Australia at that time was poised to enter its 17th year of uninterrupted growth. Commodity exports were booming, largely driven... View Details

Keywords: Financial Crisis; Trade; Foreign Direct Investment; Policy; Crisis Management; China; Australia

21 Mar 2016
Working Paper Summaries

Risk Management―The Revealing Hand

Keywords: by Robert S. Kaplan and Anette Mikes; Financial Services; Financial Services

January 2020 (Revised July 2020)
Case

BlackRock: Linking Purpose to Profit

By: Aiyesha Dey

The case revolves around the actions that Barbara Novick, co-founder and Vice-Chair of Blackrock, and Michelle Edkins, Global Head of Investment Stewardship, would need to take in response to the controversial CEO letters from Laurence (Larry) Fink, Chairman and CEO of... View Details

March 24, 2023
Article

What Silicon Valley Bank Did Right

By: Lou Shipley

There’s a reason Silicon Valley Bank became such a fixture among startups: it understood their needs better than any other bank. Even now, many banks don’t have the flexibility and understanding to make banking easy for startups. With SVB gone, a lot of young companies... View Details

Keywords: Startup; Silicon Valley; Entrepreneurship; Bank; Finance; Business Startups; Banks and Banking; Banking Industry

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A Campus Built on Philanthropy | About

A Campus Built on Philanthropy Philanthropy has played a significant role in the development of the HBS campus, beginning with an extraordinary gift from financier George F. Baker. Established in 1908 with an entering class of 80... View Details

19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

been doing the same thing, experimenting within its own constraints, including severe financial constraints. In that sense, progress is driven by the same underlying process. There is one huge difference that is worth pointing out: NASA... View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

Monday morning. Eight managers, handpicked by their superiors, face one another in the middle of a room. Seated in a semicircle behind them is the company's top management team. As the members of the inner circle report what they have... View Details

Keywords: by Judith A. Ross

04 Aug 2016
News

The right thing to do: Why more U.S. firms need to learn from JP Morgan Chase

2014
Case

Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County

By: F. Warren McFarlan, Siqun Yang and Meihua Shen

Microfinance is introduced into China in the 1990s. It had gone through 3 phases since the beginning, namely the pilot phase when all Microfinance practices are sponsored by charity funds based on projects, the promotion phase when the government subsidized some... View Details

Keywords: Rural Entrepreneurship; Value Added; China; Risk Management; Microfinance; China