Publications

May 2008 (Revised August 2009)
Case

Intel NBI: MXP Digital Media Processor

By: Willy C. Shih and Thomas Thurston

"Gila" was a high-performance image processor project housed in Intel's New Business Initiatives (NBI) group. NBI was an incubator for corporate entrepreneurs, and it had an established methodology for ensuring a degree of autonomy while these ventures got started. But... View Details

Keywords: Business Divisions; Business Growth and Maturation; Business Startups; Change Management; Corporate Entrepreneurship; Organizational Change and Adaptation; Integration; Semiconductor Industry; United States

April 2008
Case

Chunghwa Telecom Co., Ltd. (A)

By: Paul W. Marshall, Michael Shih-ta Chen and Keith Chi-ho Wong

In late November 2000, Chunghwa Telecom Co., Ltd., the once-monopolized telecom operator owned by the Taiwanese government, was on its way to privatization. Mr. C.K. Mao, Chairman of the company, who headed the job only three months earlier, after its prior chairman... View Details

Keywords: Entrepreneurship; Governing Rules, Regulations, and Reforms; Employee Relationship Management; Leading Change; Organizational Change and Adaptation; Privatization; Competition; Telecommunications Industry; Taiwan

Find at Harvard

25 Feb 2020
News

The Past Informs the Future of Work

“Number, please” was the oft-repeated request made by the more than 100,000 mostly female switchboard operators in the early 20th century. Anyone who had a telephone grew to know the familiar voices that connected them to the outside world. But in 1917, when AT&T began... View Details

Keywords: Jennifer Gillespie; Telecommunications; Information

13 Jan 2021
News

Silicon Valley’s “Detroit Moment”

model was adapted to a completely different reality. Nadiem's vision was, "Look, in the morning, I want to drive people to work. At lunch, I'll deliver food. In the evening, I'll drive people home. After that, deliver supper. And... View Details

April 2018
Teaching Note

InsideSales.com (A) and (B)

By: Frank Cespedes

Teaching Note for HBS Nos. 817-018 and 817-042. InsideSales.com (ISC) has been successful selling its software to small- and medium-sized businesses (SMB). But for various reasons, the founders see “the next stage of growth” as building a scalable sales and service... View Details

Keywords: Corporate Entrepreneurship; Organizational Change and Adaptation; Organizational Design; Customer Relationship Management; Growth Management; Marketing Strategy; Salesforce Management; Talent and Talent Management; Technology Industry

November 2010 (Revised January 2011)
Case

Computerized Provider Order Entry at Emory Healthcare

By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde

The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details

Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry

August 1991 (Revised September 1994)
Background Note

What Is Industrial Marketing?

By: V. Kasturi Rangan

Discusses the key distinguishing aspects of industrial as compared to consumer marketing. These differences are highlighted for organizational as well as marketing mix aspects. View Details

Keywords: Customer Relationship Management; Innovation Strategy; Growth and Development Strategy; Marketing Channels; Marketing Strategy; Marketplace Matching; Organizational Change and Adaptation; Core Relationships; Industrial Products Industry; Manufacturing Industry

October 2020
Supplement

OpenIDEO (B)

By: Karim R. Lakhani, Anne-Laure Fayard, Manos Gkeredakis and Jin Hyun Paik

In the midst of 2020, as the coronavirus pandemic was unfolding, OpenIDEO—an online open innovation platform focused on design-driven solutions to social issues—rapidly launched a new challenge to improve access to health information, empower communities to stay safe... View Details

July 2024 (Revised October 2024)
Case

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih

New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers used at the... View Details

Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States

23 Apr 2019
First Look

New Research and Ideas, April 23, 2019

purpose, along with Chester Barnard’s compatible theory of business organizations as cooperative systems. Aristotle stresses the ethicality of cooperation in transactional settings; Barnard stresses the efficiencies and adaptive benefits... View Details

Keywords: Dina Gerdeman

09 Jan 2018
First Look

First Look at New Research and Ideas, January 9, 2018

for worker–firm matching under continuously transferable utility. A new "Lone Wolf" theorem, Jagadeesan et al. (2017), for settings with transferable utility allows us to adapt the method of proving one-sided strategy-proofness... View Details

Keywords: Sean Silverthorne

13 Feb 2024
Blog Post

Harvard Students Reflect on COP28

become more of a spectacle than a catalyst for change, with weak agreements that lack the teeth for real-world implementation. Yet the dedication of those leading the charge on adaptation efforts around the world renews my hope for... View Details

01 Jun 2020
News

Unleashed

better or simply adapt to the status quo. What’s more important, growth or excellence? Action or analysis? Being direct or saving face? Strategy drops hints, but it’s culture that has the definitive answers. THE WAY FORWARD See more from... View Details

Keywords: Jen McFarland Flint

01 Jun 2003
News

Books

diagnosing whether a company is trapped in active inertia, selecting the right commitment, giving it traction, and avoiding mistakes that commonly derail transformation efforts. Sull maintains that inaction is rarely the cause of an organization’s failure to View Details

Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information

01 Dec 2012
News

50 Years & Counting

of company data and gender representations in the business press shows that the firm's approach to recruiting and retaining women more or less coincided with reported shifts in national attitudes toward women and work. "As an organization, Deloitte reshaped its beliefs... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

April 2008 (Revised October 2008)
Case

TD Canada Trust (A): The Green and the Red

By: Dennis Campbell and Brent Kazan

The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada

26 Jan 2016
First Look

January 26, 2016

an ambidextrous approach to solve their own innovator's dilemma. They contrast these luminaries with companies that—often trapped by their own successes—have been unable to adapt and grow. Drawing on an extensive research program and over... View Details

Keywords: Sean Silverthorne

May 2025
Case

IQanat: Empowering Rural Youth in Kazakhstan

By: Boris Groysberg and Maxim Pike Harrell

In June 2025, IQanat CEO Aliya Salikova considered scaling opportunities for the foundation, which provided educational opportunities for children from rural regions of Kazakhstan. Established by Kazakhstani businessman and philanthropist Aidyn Rakhimbayev, IQanat... View Details

Keywords: Mission and Purpose; Organizational Change and Adaptation; Leadership; Social Enterprise; Social Entrepreneurship; Growth and Development Strategy; Growth Management; Rural Scope; Philanthropy and Charitable Giving; Equality and Inequality; Education Industry; Central Asia; Kazakhstan