Publications

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Research Summary

Corporate transparency and information disclosure strategies

By: Michael W. Toffel

This research focuses on transparency and information disclosure strategies, a topic of growing importance in environmental sustainability, corporate strategy, stakeholder relations, and public policy. My prior research in this area explored why... View Details

Keywords: Transparency; Disclosure Strategy; Disclosure; Environment; Environmental Performance; Regulation; Supply Chain; Environmental Sustainability; United States

November 2014
Teaching Plan

Diageo: Innovating for Africa

By: David E. Bell, Damien P. McLoughlin, Mary Shelman and Andrew Otazo

This teaching plan is designed to help students understand the challenges and opportunities of launching products and building businesses in developing markets. View Details

30 Mar 2003
Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

chain is that of obtaining an understanding of customer lifetime value and that of true employee value at various levels in the organization. These are the drivers of subsequent effort in many organizations we've observed. From this... View Details

Keywords: by Manda Mahoney

September 2000 (Revised October 2002)
Case

National Logistics Management

By: Lynda M. Applegate, Mary Rotelli and Kristin Kohler

National Logistics Management (NLM), a third-party logistics company, is a successful, profitable business that provides a more cost-effective and efficient means to expedite premium freight. With the logistics landscape changing, NLM's market niche is threatened. Can... View Details

Keywords: Entrepreneurship; Business Strategy; Competitive Strategy; Growth and Development Strategy; Business or Company Management; Logistics; Industry Structures; Planning; Service Industry

15 Dec 2003
Research & Ideas

The New Global Business Manager

required three kinds of specialists: business managers, country managers, and functional managers, with a group of senior executives to coordinate the efforts of the specialists. In 2003, as globalization has become a much more pressing issue and the talents of global... View Details

Keywords: by Cynthia Churchwell

May 2013
Supplement

To JV or Not To JV? That Is the Question (for XTech in China)

This is the Spreadsheet Supplement for To JV or Not To JV? That is the Question (for XTech in China) HBS Case 807118. Includes Exhibit 1. View Details

June 2013
Supplement

To JV or Not To JV? That is the Question (for XTech in China) - Video Supplement

By: Jim Sharpe

This is the Video Supplement for To JV or Not To JV? That is the Question (for XTech in China) HBS Case 807118. View Details

July 2012
Case

Performance Management at Vitality Health Enterprises, Inc.

By: John Bingham and Michael Beer

Vitality Health Enterprises, a medium-sized firm that manufactures health and personal care products, has experienced six straight quarters of strong revenue growth. James Hoffman, the new Senior Vice President of Human Resources, fears that the chain of success is... View Details

Keywords: Performance Evaluation; Motivation and Incentives; Compensation and Benefits; Talent and Talent Management; Health Industry; Consumer Products Industry; Manufacturing Industry; United States

Research Summary

Managing Marketspace Service Interfaces

By: Jeffrey F. Rayport

Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details

October 2000 (Revised December 2002)
Background Note

Note on Customer Management

By: Das Narayandas

Describes a process for managing customers for profit. View Details

Keywords: Customer Relationship Management; Customer Value and Value Chain; Value

11 Apr 2005
Conference Presentation

Resolving Information Asymmetries in Supply Chains: The Role of Certified Voluntary Programs

By: Michael W. Toffel

Keywords: Information; Supply Chain; Programs

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was a cauldron of innovative and... View Details

Keywords: by Sean Silverthorne

May 2017 (Revised September 2018)
Supplement

Hilti Fleet Management (B): Towards a New Business Model

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

The (B) case tackles the implementation and scaling process of fleet management over the years. Finally, the case explores current challenges facing the BMI. View Details

June 2001
Background Note

Information Technology Management from 1960-2000

By: Richard L. Nolan

Covers the history of IT management from 1960 to the present. Applies the Stages Theory as a basis to trace the evolution of the three dominant IT designs (mainframes, microcomputers, networks) and how companies used and managed IT in each era. View Details

Keywords: Management; Information Technology; Industry Growth

19 Oct 2010
Working Paper Summaries

The Impact of Supply Learning on Customer Demand: Model and Estimation Methodology

Keywords: by Nathan Craig, Nicole DeHoratius & Ananth Raman; Apparel & Accessories; Fashion

August 2006 (Revised May 2007)
Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque

One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details

Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry

November 2018 (Revised April 2019)
Case

Zespri Grows

By: David E. Bell and Natalie Kindred

Controlling about a third of global kiwifruit exports by volume and nearly half by value in 2018, Zespri was a grower-owned “corporatized cooperative” with the exclusive right to export New Zealand-grown kiwifruit (except to Australia). Zespri did not grow fruit but... View Details

May 2017 (Revised September 2018)
Case

Hilti Fleet Management (A): Turning a Successful Business Model on Its Head

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer

This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new... View Details

May–June 2013
Article

Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization

By: Jodi L. Short and Michael W. Toffel

Codes of conduct indicate that working conditions are improving overall at the factories being monitored by multinational corporations, and that these codes of conduct also create possibilities for political mobilization that can improve labor conditions more broadly. View Details