satisfaction - Publications - Faculty & Research

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

patients as they see fit. A new Harvard Business School case study explores Buurtzorg’s decentralized model in depth, with lessons for institutions struggling with morale and productivity. Buurtzorg’s approach has yielded patient View Details

Keywords: by Annelena Lobb; Health

2022
Book

From Strength to Strength: Finding Meaning, Success, and Deep Purpose in the Second Half of Life

By: Arthur C. Brooks

Many of us assume that the more successful we are, the less susceptible we become to the sense of professional and social irrelevance that often accompanies aging. But the truth is, the greater our achievements and our attachment to them, the more we notice our... View Details

Keywords: Aging; Meaning In Life; Purpose; Personal Development and Career; Success; Happiness; Satisfaction

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Research Summary

The Unexpected Effects of Workplace Transparency

By: Ethan S. Bernstein

Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details

Keywords: Transparency; Privacy; Productivity; Field Experiments; Organizational Design; Organizational Structure; Behavior; Social and Collaborative Networks; Human Resources; Leadership; United States; Europe; China; Japan

June 2012
Article

Pricing to Create Shared Value

By: Marco Bertini and John T. Gourville

Many companies are in competition with their customers to extract as much value as possible from every transaction. Pricing is their weapon of choice, and consumers fight back by rooting out and disseminating pricing policies that seem unfair. The problem is that... View Details

Keywords: Pricing; Marketing Strategy; Price; Customer Focus and Relationships; Customer Relationship Management; Value Creation; Fairness

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South Asia - Global

and support could put customer satisfaction and TagHive’s reputation at risk. May 2025 (Revised May 2025) Case Netflix Beyond Streaming: Strategies for the Next Era of Entertainment By: Juan Alcacer and Lorenzo Lucidi Netflix loses... View Details

June 2022 (Revised January 2023)
Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb

As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details

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Overview

The Information Age has introduced well recieved opportunities to track performance. Fitbits and Fuelbands show individuals their own performance; service companies including Uber and leading hospitals help pick from drivers or doctors based on how others rate them;... View Details

Keywords: Management Accounting; Performance Measurement; Incentives; Control; Healthcare Industry; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India

16 Jan 2006
Research & Ideas

What Customers Want from Your Products

Marketers have lost the forest for the trees, focusing too much on creating products for narrow demographic segments rather than satisfying needs. Customers want to "hire" a product to do a job, or, as legendary Harvard Business School marketing professor... View Details

Keywords: by Clayton M. Christensen, Scott Cook & Taddy Hall; Consumer Products

Web

Asia Pacific - Global

under the subscription fee model, could the company afford to continue expanding the team or should it rely on its distributors to provide post-sale customer support? Distributors were responsible for half of sales, but outsourcing customer engagement and support could... View Details

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

Who wouldn't want to work for a company that values passion? And what employer wouldn't seek an employee who’s deeply passionate about their work? But, here's the rub, according to recent research from Harvard Business School: Employees and employers can have... View Details

Keywords: by Sean Silverthorne

Web

Organizational Behavior - Faculty & Research

actually get more value out of your work. Keywords: Well-being ; Satisfaction ; Work-Life Balance ; Happiness Citation Find at Harvard Read Now Purchase Related Perlow, Leslie A., Sari Mentser, and Salvatore J. Affinito. "How the Busiest... View Details

21 Apr 2023
Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

States are still exploring the issue. Amano and Simonov ran simulations based on a complete ban on loot boxes. They found a more than 23 percent drop in the enjoyment and satisfaction on part of the average, non-loot-box-obsessed player.... View Details

Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

teaching compositions in old age brought him even greater renown and satisfaction and ultimately more lasting fame. “In business school, they don’t tell you about these two curves. They just say ‘Work your tail off, be smarter than... View Details

Keywords: by Avery Forman

22 Apr 2024
Research & Ideas

When Does Impact Investing Make the Biggest Impact?

disadvantaged geographies and nascent industries, and they exhibit more risk tolerance and patience. However, the authors also find employee satisfaction tends to decline once an impact investment is made. “In their mind, if they give a... View Details

Keywords: by Rachel Layne

02 Jun 2022
Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

at all, they make a lot of mistakes. The biggest mistake that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an... View Details

Keywords: by Dan Morrell

18 Jun 2013
First Look

First Look: June 18

Publications 2006 Emotion Review The Power of the Cognition/Emotion Distinction for Morality By: Bazerman, Max H., Francesca Gino, Lisa L. Shu, and Chia-Jung Tsay Abstract—No abstract available. Publisher's link: http://www.hbs.edu/faculty/Publication%20Files/ 2006... View Details

Keywords: Anna Secino

28 Jan 2019
Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

on how best to reward their workers in ways that will bring them greater job satisfaction and motivate them to work harder. When recruiting, emphasize benefits Talking up a job’s perks, such as flexible work schedules and skill training,... View Details

Keywords: by Dina Gerdeman

24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

constituency can be given full satisfaction if the firm is to flourish and survive. Moreover, we can be sure, externalities and monopoly power aside, that using this value criterion will result in making society as well off as it can be.... View Details

Keywords: by Michael C. Jensen

07 Jan 2010
Working Paper Summaries

International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination

Keywords: by David Collis, David Young & Michael Goold

October 2019
Case

Street Symphony: Making Human Connections Through Music

By: Rohit Deshpandé

To Vijay Gupta, music was sacred. A highly accomplished and renowned violinist with The Los Angeles Philharmonic, Gupta believed the act of making and performing music was a deeply spiritual practice — one that had the power to heal audiences and musicians... View Details