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(12,443)
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Show Results For
- All HBS Web
(12,443)
- People (21)
- News (3,906)
- Research (7,209)
- Events (76)
- Multimedia (67)
- Faculty Publications (5,911)
- 2009
- Working Paper
Operational Failures and Problem Solving: An Empirical Study of Incident Reporting
By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
Adler-Milstein, Julia Rose, Sara J. Singer, and Michael W. Toffel. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting." Harvard Business School Working Paper, No. 10-017, September 2009. (August 2009.)
- Web
Operational Effectiveness vs. Strategy - Institute For Strategy And Competitiveness
HBS ISC Strategy Strategy Strategy Explained Business Strategy Creating a Successful Strategy Corporate Strategy The Role of Leaders Related Topics Business Strategy Business Strategy The Five Forces Strategic Positioning The Value Chain View Details
- March 1999
- Case
Australia's Telstra Corporation (C): Operating in Never-Never Land
By: W. Earl Sasser, Carin-Isabel Knoop and Carlos A. A Gonzalez
Supplements the (A) case. View Details
Sasser, W. Earl, Carin-Isabel Knoop, and Carlos A. A Gonzalez. "Australia's Telstra Corporation (C): Operating in Never-Never Land." Harvard Business School Case 899-211, March 1999.
- Fast Answer
Private Equity - Screening for Portfolio Operations Roles
Using Baker Library databases, it is possible to screen for firms that currently employ people in portfolio operations or in an operations department. Capital IQ Select Screening >... View Details
- May – June 1997
- Article
Using AVP: A Better Tool for Valuing Operations
By: Timothy A. Luehrman
Luehrman, Timothy A. "Using AVP: A Better Tool for Valuing Operations." Harvard Business Review 75, no. 3 (May–June 1997): 145–154.
- 11 Aug 2003 - 16 Aug 2003
- Conference Presentation
Evolution of Operations Strategy in Practice and Teaching
- 24 Apr 2014
- News
Showing business leaders the benefits of sustainable operations
Carter Roberts (MBA 1988), CEO of the World Wildlife Fund, talks about working with business leaders to see the benefits of sustainable operations and environmental sensitivity. (Published April 2014) View Details
- October 2020 (Revised March 2021)
- Supplement
Migros Turkey: Scaling Online Operations During COVID-19 (C)
By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are navigating Migros through COVID-19 and the unprecedented... View Details
Keywords: Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Crisis Management; Health Pandemics; Strategic Planning; Food and Beverage Industry; Turkey
Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations During COVID-19 (C)." Harvard Business School Supplement 621-062, October 2020. (Revised March 2021.)
Online Experimentation: Benefits, Operational and Methodological Challenges, and Scaling Guide
In the past decade, online controlled experimentation, or A/B testing, at scale has proved to be a significant driver of business innovation. The practice was first pioneered by the technology sector and, more recently, has been adopted by traditional companies... View Details
- October 2020
- Teaching Note
SOFWERX: Innovation at U.S. Special Operations Command (Abridged)
By: Mitchell B. Weiss and Kerry Herman
- 15 Jun 2015
- HBS Conference
Consortium For Operational Excellence in Retailing (COER) 2015
- 17 Jun 2024
- HBS Conference
Consortium For Operational Excellence in Retailing (COER) 2024
The Execution Premium: Linking Strategy to Operations for Competitive Advantage
From HBSP: " In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their... View Details
- 2004
- Article
A Case Study of Operational Failures in Home Healthcare
By: A. L. Tucker
Tucker, A. L. "A Case Study of Operational Failures in Home Healthcare." Journal for Healthcare Quality 26, no. 3 (2004): 42–48. (Special Issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality.)
- April 2021
- Supplement
Buy Online, Pickup in Store: Vice President of Store Operations Supplement
By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein
In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details
Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Apparel and Accessories Industry; United States; Canada
Moreno, Antonio, Santiago Gallino, and Amy Klopfenstein. "Buy Online, Pickup in Store: Vice President of Store Operations Supplement." Harvard Business School Supplement 621-105, April 2021.
- November 2020 (Revised March 2021)
- Case
Sercomm: Operating in China Amid COVID-19 and Beyond
By: Prithwiraj Choudhury, Gary P. Pisano and Bonnie Yining Cao
The COVID-19 pandemic had forced a production cut in the factory of Sercomm, one of the world’s major telecom equipment producers, in China. The case explores and highlights the challenges that Chief Executive Officer James Wang faced: How could Sercomm recover and... View Details
Keywords: Emerging Markets; Information Technology; Operations; Management; Health Pandemics; Strategy; Telecommunications Industry; Manufacturing Industry; China
Choudhury, Prithwiraj, Gary P. Pisano, and Bonnie Yining Cao. "Sercomm: Operating in China Amid COVID-19 and Beyond." Harvard Business School Case 621-005, November 2020. (Revised March 2021.)
- June 2023 (Revised September 2023)
- Simulation
Managing the Customer Journey Marketing Simulation: Adobe's Data-Driven Operating Model (DDOM)
By: Sunil Gupta, Rajiv Lal and Celine Chammas
Adobe started monitoring Annual Recurring Revenue (ARR), one of its primary metrics, when it shifted from selling its software in a box to selling the software as a subscription-based cloud service. They wanted to know when, where, and how much to invest in marketing.... View Details
- 2025
- Chapter
Trust and Corporate Leadership: Operating ‘Outside the Building’
Kanter, Rosabeth M. "Trust and Corporate Leadership: Operating ‘Outside the Building’." In Age of Doubt: Building Trust in a World of Misinformation, edited by Tracey Kirkland and Gavin Fang, 176–181. Monash University Publishing, forthcoming.
- October 2021
- Article
Directors' Perceptions of Board Effectiveness and Internal Operations
By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan
We contribute to the growing literature on the effectiveness of corporate boards by examining the effect of two insights that have been largely unexplored in prior studies that use public data. First, since boards’ responsibilities are wide-ranging, more holistic... View Details
Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception
Cheng, J. Yo-Jud, Boris Groysberg, Paul M. Healy, and Rajesh Vijayaraghavan. "Directors' Perceptions of Board Effectiveness and Internal Operations." Management Science 67, no. 10 (October 2021): 6399–6420.