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  • All HBS Web  (12,444)
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  • All HBS Web  (12,444)
    • People  (21)
    • News  (3,905)
    • Research  (7,211)
    • Events  (76)
    • Multimedia  (67)
  • Faculty Publications  (5,914)
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  • February 1999
  • Article

User's Guide to New 1998 Operating Segment Disclosures

By: David F. Hawkins
Keywords: Information
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Hawkins, David F. "User's Guide to New 1998 Operating Segment Disclosures." Accounting Bulletin, no. 75 (February 1999).
  • 13 May 2013
  • HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2013

  • June 2023 (Revised September 2023)
  • Simulation

Managing the Customer Journey Marketing Simulation: Adobe's Data-Driven Operating Model (DDOM)

By: Sunil Gupta, Rajiv Lal and Celine Chammas
Adobe started monitoring Annual Recurring Revenue (ARR), one of its primary metrics, when it shifted from selling its software in a box to selling the software as a subscription-based cloud service. They wanted to know when, where, and how much to invest in marketing.... View Details
Keywords: Customer Acquisition; Customer Journey; Marketing Strategy; Marketing; Customer Focus and Relationships; Budgets and Budgeting
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Gupta, Sunil, Rajiv Lal, and Celine Chammas. "Managing the Customer Journey Marketing Simulation: Adobe's Data-Driven Operating Model (DDOM)." Harvard Business School Simulation 523-714, June 2023. (Revised September 2023.) (Click here to purchase the Simulation.)
  • Article

Online Experimentation: Benefits, Operational and Methodological Challenges, and Scaling Guide

By: Iavor Bojinov and Somit Gupta
In the past decade, online controlled experimentation, or A/B testing, at scale has proved to be a significant driver of business innovation. The practice was first pioneered by the technology sector and, more recently, has been adopted by traditional companies... View Details
Keywords: A/B Testing; Experimentation; Data-driven Culture; Product Development; Innovation and Invention; Digital Transformation
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Bojinov, Iavor, and Somit Gupta. "Online Experimentation: Benefits, Operational and Methodological Challenges, and Scaling Guide." Harvard Data Science Review, no. 4.3 (Summer, 2022).
  • 26 Jan 2021
  • Video

College Programs Series: Operating Companies and The Value of an MBA

  • 26 Jan 2021
  • Video

Operating Companies and the Value of an MBA

  • 19 Jun 2018
  • HBS Conference

Consortium For Operational Excellence in Retailing (COER) 2018

  • 18 Aug 2014
  • HBS Conference

Technology and Operations Management (TOM) Alumni Research Workshop

  • 29 Nov 2013
  • Working Paper Summaries

Surfacing the Submerged State with Operational Transparency in Government Services

Keywords: by Ryan W. Buell, Ethan Porter, and Michael I. Norton
  • June 2011 (Revised January 2013)
  • Case

Home Essentials: Building a Global Service Business with Local Operations

By: Lynda M. Applegate, William R. Kerr and David Lane
Chris Exline founded Home Essentials, a furniture rental business targeted toward expatriates, in Singapore but rapidly moved the base of operations to Hong Kong. The company was highly successful in Singapore and Hong Kong and then pursued rapid global expansion.... View Details
Keywords: Growth Management; Renting or Rental; Corporate Governance; Global Strategy; Failure; Singapore; Hong Kong
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Applegate, Lynda M., William R. Kerr, and David Lane. "Home Essentials: Building a Global Service Business with Local Operations." Harvard Business School Case 811-078, June 2011. (Revised January 2013.)
  • February 2023
  • Teaching Note

Sercomm: Operating in China Amid COVID-19 and Beyond

By: Prithwiraj (Raj) Choudhury
Teaching Note for HBS Case No. 621-005. View Details
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Choudhury, Prithwiraj (Raj). "Sercomm: Operating in China Amid COVID-19 and Beyond." Harvard Business School Teaching Note 623-036, February 2023.
  • June 2020
  • Teaching Note

Catalant's Operating System for the Future of Work

By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith
This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new... View Details
Keywords: Talent and Talent Management; Transformation; Business Startups
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Stanton, Christopher, William R. Kerr, James Palano, and Kendall Smith. "Catalant's Operating System for the Future of Work." Harvard Business School Teaching Note 820-105, June 2020.
  • 2020
  • Working Paper

Directors' Perceptions of Board Effectiveness and Internal Operations

By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan
Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception
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Cheng, J. Yo-Jud, Boris Groysberg, Paul M. Healy, and Rajesh Vijayaraghavan. "Directors' Perceptions of Board Effectiveness and Internal Operations." Working Paper, February 2020. (Under revision at Management Science.)
  • October 1998 (Revised March 1999)
  • Case

US Office Products (B): Operational and Financial Restructuring

Supplements the (A) case. View Details
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Hallowell, Roger H. "US Office Products (B): Operational and Financial Restructuring." Harvard Business School Case 799-030, October 1998. (Revised March 1999.)
  • August 1986 (Revised May 1989)
  • Case

Honeywell Information Systems (A): The Indirect Sales Operation

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Corey, E. Raymond. "Honeywell Information Systems (A): The Indirect Sales Operation." Harvard Business School Case 587-071, August 1986. (Revised May 1989.)
  • 06 Nov 2014
  • HBS Seminar

Lee Fleming, Berkeley Industrial Engineering & Operations Research

  • 19 Aug 2015
  • HBS Conference

Technology and Operations Management (TOM) Alumni Research Workshop

  • Web

Operational Effectiveness vs. Strategy - Institute For Strategy And Competitiveness

HBS ISC Strategy Strategy Strategy Explained Business Strategy Creating a Successful Strategy Corporate Strategy The Role of Leaders Related Topics Business Strategy Business Strategy The Five Forces Strategic Positioning The Value Chain View Details
  • November 2022
  • Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan
Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details
Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry
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Stern, Ariel D., Alpana Thapar, and Menna Hassan. "Proximie: Using XR Technology to Create Borderless Operating Rooms." Harvard Business School Teaching Note 623-034, November 2022.
  • March 1999
  • Case

Australia's Telstra Corporation (C): Operating in Never-Never Land

By: W. Earl Sasser, Carin-Isabel Knoop and Carlos A. A Gonzalez
Supplements the (A) case. View Details
Keywords: Business Ventures; Service Operations; Telecommunications Industry; Australia
Citation
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Sasser, W. Earl, Carin-Isabel Knoop, and Carlos A. A Gonzalez. "Australia's Telstra Corporation (C): Operating in Never-Never Land." Harvard Business School Case 899-211, March 1999.
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