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Show Results For
- All HBS Web
(618)
- People (1)
- News (220)
- Research (300)
- Events (1)
- Multimedia (28)
- Faculty Publications (196)
- Web
Organizational Behavior Faculty - Faculty & Research
Matsushita Professor of Leadership Jeffrey T. Polzer UPS Foundation Professor of Human Resource Management Ryan L. Raffaelli Marvin Bower Associate Professor Lakshmi Ramarajan Diane Doerge Wilson Professor... View Details
- October 2014
- Background Note
Leader-as-Architect: Alignment
Part of a leader's job is to equip the organization to transform inputs into outputs by defining organizational strategy, shaping organizational identity, and then managing four organizational components—formal organizational structure, culture, people, and critical... View Details
Keywords: Organization; Resource Management; Leadership; Business Processes; Design; Organizational Design; Identity; Strategy; Resource Allocation; Strategic Planning; Alignment
Bernstein, Ethan, Ryan Raffaelli, and Joshua Margolis. "Leader-as-Architect: Alignment." Harvard Business School Background Note 415-039, October 2014.
- 13 Oct 2015
- First Look
October 13, 2015
https://www.hbs.edu/faculty/Pages/item.aspx?num=49831 Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—We investigate whether organizations can create value View Details
- Web
Marketing - Doctoral
field exam, and then another three years on dissertation research and writing. The Marketing program draws on computer science, economics, behavioral science, and psychological methods to focus on marketing problems faced by the firm and... View Details
- Web
MBA Experience - Leadership
Corporate Governance & Boards of Directors Professor Jay W. Lorsch and Professor and Senior Associate Dean Lynn S. Paine Spring Leadership Execution & Action Planning Senior Lecturer David G. Fubini and Associate Professor Ryan L. View Details
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
patients, and 12% of total Medicare spending are associated with physician beliefs unsupported by clinical evidence. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49218 Stock Price Synchronicity and Material... View Details
Keywords: Carmen Nobel
- Web
Organizational Behavior - Faculty & Research
Information featured in The New Yorker Kodak's Old-School Response to Disruption By: Ryan Raffaelli More Information HBS Working Knowledge CEOs and Coaches How Important is Organizational 'Fit'? By: Boris... View Details
- October 2014 (Revised January 2016)
- Case
IDEO: Human-Centered Service Design
By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
Buell, Ryan W., and Andrew Otazo. "IDEO: Human-Centered Service Design." Harvard Business School Case 615-022, October 2014. (Revised January 2016.)
- 2020
- Working Paper
Reinventing Retail: The Novel Resurgence of Independent Bookstores
By: Ryan Raffaelli
This study examines how community-based brick-and-mortar retailers can achieve sustained market growth in the face of online and big box retail competition. The appearance of Amazon.com in 1995 led to a significant decline in the number of independent bookstores in the... View Details
Keywords: Bookstores; Competitive Strategy; Business and Community Relations; Customization and Personalization; Growth and Development; Retail Industry; United States
Raffaelli, Ryan. "Reinventing Retail: The Novel Resurgence of Independent Bookstores." Harvard Business School Working Paper, No. 20-068, January 2020.
- July 2023 (Revised April 2025)
- Case
'Bugs' Burger Bug Killers
By: Ryan W. Buell and William Fulmer
In the height of its success, Bugs Burger Bug Killers (BBBK; Burger has a soft 'g' - it rhymes with merger) was the largest independent extermination company in America, growing at more than 20% per year. BBBK built its business on the promise of pest eradication,... View Details
Buell, Ryan W., and William Fulmer. "'Bugs' Burger Bug Killers." Harvard Business School Case 624-004, July 2023. (Revised April 2025.)
- November 2018 (Revised August 2020)
- Case
The Reinvention of Kodak
By: Ryan Raffaelli and Christine Snively
The Eastman Kodak Company (Kodak) was a name familiar to most Americans. The company had dominated the film and photography industry through most of the 20th Century and was known for making affordable cameras (and the “Kodak Moment”) and supplying the movie industry... View Details
Keywords: CEO; Leadership; Asset Management; Transformation; Organizational Change and Adaptation; Competitive Strategy
Raffaelli, Ryan, and Christine Snively. "The Reinvention of Kodak." Harvard Business School Case 419-012, November 2018. (Revised August 2020.)
- Web
Organizational Behavior Curriculum - Faculty & Research
Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership Execution and Action Planning (LEAP) Ryan Raffaelli Spring 2026 Q3Q4 3.0 Mastering Consulting and Advisory Skills... View Details
- Web
Stories
Professor of Business Administration); By: Catherine O’Neill Grace; Illustrations by Victo ngai 01 Jun 2025 HBS Magazine Editor’s Letter 01 Jun 2025 HBS Magazine Forum Re: John Dixon (MBA 1982); Ryan O'Hara... View Details
- September 2013 (Revised June 2019)
- Case
Marquee: Reinventing the Business of Nightlife
By: Anita Elberse, Ryan Barlow and Sheldon Wong
In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City–based nightclub Marquee. While most clubs are over within their first one and a half years, Strauss and Tepperberg managed to keep... View Details
Keywords: Creative Industries; Nightlife; Service Management; Entertainment; Fashion; Celebrities; Event Marketing; Risk Management; Customer Relationship Management; Change Management; Supply Chain Management; Music Entertainment; Product Marketing; Entertainment and Recreation Industry; Las Vegas
Elberse, Anita, Ryan Barlow, and Sheldon Wong. "Marquee: Reinventing the Business of Nightlife." Harvard Business School Case 514-028, September 2013. (Revised June 2019.)
- 22 Mar 2018
- News
Too Small To Fail
- Web
Strategy - Faculty & Research
Renewal and Capability Reprioritization at the Federal Bureau of Investigation By: Ryan Raffaelli , Tiona Zuzul , Ranjay Gulati and Jan Rivkin June 2025 | Article | Strategic Management Journal [Research... View Details
- Web
Organizational Behavior Awards & Honors - Faculty & Research
Award. Michael L. Tushman : "Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms" with Ryan Raffaelli and Mary Ann Glynn... View Details
- September 2020 (Revised February 2021)
- Case
Zameer Kassam Fine Jewelry: Engaging Clients
By: Ryan W. Buell and Amy Klopfenstein
Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details
Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry
Buell, Ryan W., and Amy Klopfenstein. "Zameer Kassam Fine Jewelry: Engaging Clients." Harvard Business School Case 621-043, September 2020. (Revised February 2021.)
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when... View Details
Keywords: Internet and the Web; Perception; Valuation; Service Delivery; Consumer Behavior; Performance Effectiveness; Customer Satisfaction; Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 30 Aug 2011
- First Look
First Look: August 30
Henderson and Ryan JohnsonHarvard Business School Case 311-116 Since its 1999 merger Reckitt Benckiser (RB), a global consumer goods company, led by its CEO Bart Becht, developed a reputation for rapid... View Details
Keywords: Sean Silverthorne