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- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
blocking power. So let’s assume that, with many contenders, Amazon had powerful reasons to choose New York. Comparative advantages presumably ranged from a large and highly educated employee pool to big incentives and to local entertainment View Details
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
quickly allows employees to assess their options and find new opportunities within the industry, pivoting to another sector or starting an entrepreneurial venture to find more meaningful work. Two things companies should be doing now:... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
"below-the-line" indirect expenses. Companies become customer-obsessed rather than customer-focused. When the customer says "jump," they ask "how high?” The remedy to this situation is to apply activity-based costing (ABC) to accurately assign... View Details
Keywords: by Robert S. Kaplan
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
the future (something that may be peculiar to only certain of the world's cultures, by the way). They advise us to do such things as: (1) widen our options by emphasizing the "and" over the "or" in formulating them;... View Details
Keywords: by James Heskett
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
disproportionate stock price hit to an earnings miss reflects that informational problem. The promise of private equity involves solving that gap between owners and managers. Buybacks must be interpreted in that context as either... View Details
Keywords: by Dina Gerdeman
- 18 Nov 2015
- Research & Ideas
Who Really Determines CEO Salary Packages?
ask? And more specifically, what are the sources of influence on the decisions that they make?” At large public companies, boards of directors are usually in charge of how and what to pay their CEOs. It’s an expensive decision. Among the... View Details
- 29 Aug 2018
- What Do You Think?
What Should Harley-Davidson’s Management Do?
large motorcycles that had weathered many threats, including that of smaller, less expensive Japanese products aimed at a younger market in the 1990s. That image was enhanced by an invitation in February, 2017 from the newly elected... View Details
- 28 Jun 2004
- Research & Ideas
How to Avoid a Price Increase
When product companies see the cost of materials rise, the result for consumers is often a price increase (gasoline) or, less often, a smaller amount of product at the same price (potato chips). Which option is more likely to turn off... View Details
Keywords: by Manda Salls
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
Which is why we have committed to you that no one at Aon is going to lose their job because of this COVID-19 outbreak.” Alternatives to salary cuts In addition to salary cuts, firms announced other initiatives to reduce payroll expenses... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
in Washington politicians. Fairly or not, people have become willing to believe that executives, as a class, are greedy and dishonest. However natural it might be to ask how so many executives—not to mention accountants, investment bankers, View Details
- 12 Mar 2014
- Lessons from the Classroom
Managing the Family Business: Firing the CEO
Even the stock market moves with changes in the leadership of a company. When the Japanese camera maker Olympus fired its CEO in 2011, its stock fell; when Air France-KLM indicated it would let its CEO go... View Details
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
professional accounting firm, conduct an audit of the records pertinent to this dispute and to mail the results to the employee. (This would be far less expensive than going to court.) Having this information would diminish the employee's... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
- January 2017
- Case
The Six CEOs of Tyco International Ltd.
By: John R. Wells and Gabriel Ellsworth
In September 2016, Johnson Controls, Inc. completed the acquisition of Tyco International PLC, a $9.9 billion business with operating profits of $884 million. The purchase consideration was $14.4 billion. Although the deal was billed as a merger, Ireland-based Tyco... View Details
Keywords: Tyco; Dennis Kozlowski; Edward Breen; Fire Safety; Fire Protection; Security; Packaging; Securities And Exchange Commission; Fraud; Accounting; Accounting Audits; Earnings Management; Financial Statements; Goodwill Accounting; Acquisition; Mergers and Acquisitions; Business Conglomerates; Business Divisions; Business Exit or Shutdown; Business Growth and Maturation; Business Headquarters; Business Model; Business Organization; For-Profit Firms; Restructuring; Crime and Corruption; Engineering; Applied Optics; Chemicals; Construction; Metals and Minerals; Ethics; Finance; Cash Flow; Public Equity; Stock Options; Financing and Loans; Initial Public Offering; Profit; Revenue; Geographic Location; Geographic Scope; Global Range; Globalized Firms and Management; Multinational Firms and Management; Corporate Accountability; Corporate Disclosure; Health Care and Treatment; Business History; Executive Compensation; Selection and Staffing; Courts and Trials; Lawfulness; Lawsuits and Litigation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Market Entry and Exit; Public Ownership; Problems and Challenges; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Consolidation; Corporate Strategy; Diversification; Expansion; Horizontal Integration; Value; Chemical Industry; Construction Industry; Consumer Products Industry; Electronics Industry; Energy Industry; Industrial Products Industry; Manufacturing Industry; Medical Devices and Supplies Industry; Mining Industry; Pharmaceutical Industry; Semiconductor Industry; Telecommunications Industry; Utilities Industry; Republic of Ireland; Switzerland; Bermuda; United States; New Hampshire
Wells, John R., and Gabriel Ellsworth. "The Six CEOs of Tyco International Ltd." Harvard Business School Case 717-459, January 2017.
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
March 28, just days before the congressional hearing. The new choices were constrained, however, by knowledge that every new option offered potential for a less open site. This was something that was generally feared within the... View Details
- 18 Jun 2018
- Research & Ideas
Warning: Scary Warning Labels Work!
splashed with evocative pictures of the after-effects of too much sugar, like a man’s bulging belly, an insulin needle inserted into a stomach, and a mouthful of decaying teeth. “We were working with a graphics team and they had these View Details
- 20 Jan 2003
- Research & Ideas
Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School
the issue of top-management compensation? Brian Hall: As you all know, stock options were intended to give executives incentives to get share prices to rise, which in theory would create value for... View Details
Keywords: by Garry Emmons
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
the web. Given that the forecast for total retail sales over the next several years is flat to minimal growth after inflation, any sales that occur online will be at the expense of in-store sales. Clearly, bricks-and-mortar store... View Details
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
following the steps a customer takes to select, buy, and consume a product or service. You call these situations “decoupling.” Could you give an example? Teixeira: A great example of decoupling is an insurance startup called Trov. It’s an app that allows you to quickly... View Details
- 18 Aug 2008
- Research & Ideas
How Disruptive Innovation Changes Education
write, "Disruption is a positive force. It is the process by which an innovation transforms a market whose services or products are complicated and expensive into one where simplicity, convenience, accessibility, and affordability... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
shortsighted, sub-optimal, and conflict-ridden. For example, when field sales, telesales, and customer service people all interact with the same account, the objective is flawless, efficient, timely service but the real result can be chaos, infighting, View Details
Keywords: by Benson Shapiro