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  • 2012
  • Case

Advanced Leadership Pathways: Shelly London and Ethics Education—'Strengthening Our Moral Compass'

By: Rosabeth Moss Kanter and Anne Arlinghaus
Shelly London and Ethics Education — 'Strengthening Our Moral Compass' 2009 AL Fellow
Following a successful career as a Senior Vice President, Vice President, and Chief Communications Officer at two large corporate companies, Shelly London set out to promote... View Details
Keywords: Leadership Skills; Ethics Education; Initiatives; Morality; Moral Compass; Prima Facie; Grassroots Movement; Ethical Reasoning; Decision-making; Social Media; Media Relations; Family Dinner Project; Public Conversations Project; Laura Chasin; Computer Games; Video Games; Quandary; Organizational Structure; Infrastructure; Ethics; Education; Moral Sensibility; Behavior; Decision Making; Leadership; Innovation and Management; Service Industry; Service Industry; North and Central America
Related

    Jeffrey J. Bussgang

    General Partner, Flybridge Capital Partners

    Former entrepreneur turned VC, HBS Senior Lecturer, author of three, dad of three, husband of one, civic leader, and fan of all Boston sports.

    Jeffrey J. Bussgang is a Senior... View Details

    • January 2021 (Revised July 2022)
    • Case

    Snapp: Scaling Under Sanctions in Iran (A)

    By: Meg Rithmire and Gamze Yucaoglu
    The case opens in November 2019 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, find out about Apple’s and Google’s decisions to remove all Iranian apps from their respective application stores.
    The case... View Details
    Keywords: Sanctions; Change Management; Disruption; Volatility; Decision Choices and Conditions; Cross-Cultural and Cross-Border Issues; Government and Politics; International Relations; National Security; Risk Management; Crisis Management; Transportation Industry; Iran; Middle East
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    • 25 Jul 2023
    • Blog Post

    Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

    business that is creating economic opportunity for marginalized communities in the United States. McClain, who also completed a master’s in public policy at the Harvard Kennedy School, will serve as chief of staff at BrightUp, a... View Details
    • September 2006 (Revised November 2006)
    • Case

    Cathy Benko: WINning at Deloitte (A)

    By: Kathleen L. McGinn, Deborah M. Kolb and Cailin B. Hammer
    Jim Quigley, CEO of Deloitte and Touche's consulting practice, asks senior partner Cathy Benko to lead Deloitte & Touche's much publicized Initiative for the Retention and Advancement of Women (WIN). Benko, already the Lead Client Service Partner on one of Deloitte's... View Details
    Keywords: Motivation and Incentives; Leadership Development; Talent and Talent Management; Personal Development and Career; Gender; Consulting Industry; United States
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    • September 2002 (Revised November 2002)
    • Case

    Transformation at the IRS

    By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
    Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details
    Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States
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    • 06 Feb 2018
    • First Look

    First Look at New Research and Ideas: February 6, 2018

    chain services have the highest wages and intensity of STEM jobs in the U.S. and have experienced rapid growth in employment and wages in the last two decades. However, supply chain industries face unique challenges that may require new... View Details

      Rob Markey

      Rob Markey is a Senior Lecturer of Business Administration in the Technology and Operations Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum. The course focuses on how to effectively design,... View Details

      • May 2009 (Revised October 2009)
      • Case

      Verne Global: Building a Green Data Center in Iceland

      Verne Global, a pioneering startup created to build the first large-scale data center in Iceland, faces critical challenges regarding its green strategy. Verne Co-Founder Isaac Kato is tasked with evaluating how the company can most successfully market and sell the... View Details
      Keywords: Buildings and Facilities; Business Startups; Marketing Strategy; Product Marketing; Sales; Environmental Sustainability; Pollutants; Service Industry; Service Industry; Iceland
      Related
      • 20 Mar 2000
      • Research & Ideas

      Incubators: The New Venture Capitalists?

      kicking off a panel discussion at Cyberposium 2000. "But I think it's fair to characterize the incubator space as rather a sleepy one." Until now, that is. Once largely the domain of universities and public economic development... View Details
      Keywords: by Kenneth Liss
      • April 2008 (Revised October 2008)
      • Case

      TD Canada Trust (A): The Green and the Red

      By: Dennis Campbell and Brent Kazan
      The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers... View Details
      Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada
      Related
      • Article

      The Consumer Financial Protection Bureau: Financial Regulation for the Twenty-First Century

      By: Leonard J. Kennedy, Patricia A. McCoy and Ethan S. Bernstein
      After existing regulatory systems failed to prevent the recent financial crisis, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act, a sweeping reform designed to alleviate the crisis and prevent its recurrence. Out of this Act, the Consumer... View Details
      Keywords: Consumer Financial Protection Bureau; Dodd-Frank; CFPB; Financial Crisis; Reform; New Agency; Market-based Approach; Evidence-based Analysis; Innovative Technologies And Transparency Policies; BEST Practices; Government and Politics; Government Administration; Finance; Financial History; Law; Markets; Organizations; Organizational Design; Business and Government Relations; Balance and Stability; Strategy; Financial Services Industry; Financial Services Industry; United States
      Related
      • August 2008 (Revised September 2009)
      • Case

      Sex, Drugs, and Rock 'n Roll: The MTV Approach to Tackling HIV/AIDS

      By: Tarun Khanna, Sonali R. Bloom and David E. Bloom
      This case explores the role that MTV, with its heavy diet of music and general youth-oriented media content, plays in spreading public-service messaging to contain the scourge of HIV/AIDS worldwide. There is a focus especially on its efforts in several emerging... View Details
      Keywords: For-Profit Firms; Developing Countries and Economies; Multinational Firms and Management; Health Care and Treatment; Emerging Markets; Corporate Social Responsibility and Impact; Corporate Strategy; Health Industry; Africa
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        Dante Roscini

        Dante Roscini holds the Professor of Management Practice Chair endowed by the MBA Class of 1952 at Harvard Business School. He joined the faculty in 2008 after a two-decades-long career in finance. He currently teaches the course Business, Government, and the... View Details

        • January 2014
        • Case

        Anglo American: Implementing a 'Social Way' for Global Mining

        By: Christopher Marquis, David Plumb, Tom Blathwayt and Zoe Yang

        The mining giant Anglo American attempts to differentiate itself through its social performance, yet public expectations are still growing. Maintaining a "social license" to operate was increasingly challenging and critical to business success.

        The case... View Details

        Keywords: Global Mining; Localization; Socioeconomic Issues; Procurement; Corporate Social Responsibility and Impact; Supply Chain Management; Globalization; Reputation; Emerging Markets; Mining Industry; South Africa
        Related
        • May 2011 (Revised March 2013)
        • Supplement

        Marshall & Gordon: Designing an Effective Compensation System (B)

        By: Heidi K. Gardner and Kerry Herman
        CEO Kelly Browne wrestles with the design and roll-out of a new compensation system to promote the collaboration necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details
        Keywords: Globalization; Executive Compensation; Management; Organizational Culture; Performance; Groups and Teams; Behavior; Corporate Strategy; System
        Related
        • Research Summary

        Overview

        Chu's research is focused on business and low income sectors, particularly in the use of commercial platforms to deliver what has traditionally been considered public responsibilities. In the last three decades, business models have emerged to meet the underserved... View Details
        Keywords: Impact Investing; Microfinance; Base Of The Pyramid; Role Of Profit And Social Impact; Private Sector Development; Emerging Markets; Business Ventures; Health Care and Treatment; Management; Social Enterprise; Strategy; Financial Services Industry; Financial Services Industry; Financial Services Industry; Latin America; North and Central America; Asia; Africa
        • June 1997
        • Background Note

        The Normative Foundations of Business

        What is the appropriate role for business to play in a capitalist society? In analyzing responses to this question, this note distinguishes two separate dimensions. The first involves the distinctive objective of business as a social institution, considers the pros and... View Details
        Keywords: Business or Company Management; Economic Systems
        Related
        • 15 Nov 2011
        • First Look

        First Look: November 15

        http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470905905,descCd-tableOfContents.html   Working PapersComparing the Investment Behavior of Public and Private Firms Authors:John Asker, Joan Farre-Mensa, and Alexander Ljungqvist... View Details
        Keywords: Sean Silverthorne
        • 14 Aug 2023
        • Blog Post

        Crossing the Bridge: A Reflection on the HKS/HBS Joint Degree Program

        Can you tell us about your background, including your pre-MBA industry and role? I am a joint degree MBA/MPP (Masters in Public Policy) candidate at Harvard Business School and Harvard Kennedy School of Government. I graduated summa cum... View Details