Organizational Conflict - Publications - Faculty & Research

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Bad "side effects" produced by goal-setting programs include a rise in unethical behavior, over-focus on one area while neglecting other parts of the business, distorted risk preferences, corrosion of organizational culture, and reduced... View Details

Keywords: by Sean Silverthorne

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

Because pricing is such a difficult and complex arena, it has confounded sales and marketing executives and scholars for centuries. In no other marketing element is the two-sided conflict and cooperation nature of the buyer-seller... View Details

Keywords: by Benson Shapiro; Manufacturing

15 Nov 2011
First Look

First Look: November 15

http://www.hbs.edu/research/pdf/11-123.pdf Organizational Toolmaking: Transformations in the Influence of Experts Authors:Matthew Hall, Anette Mikes, and Yuval Millo Abstract In this study, we examine transformations in the influence of... View Details

Keywords: Sean Silverthorne

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

group life." Moreover, she sang the virtues of difference and conflict in organizational life. In the 1920s she was encouraging leaders to replace bureaucracy with empowered group networks with a common... View Details

Keywords: by Martha Lagace; Education

Summer 2012
Article

Epistemic Contests and the Legitimacy of the World Trade Organization: The Brazil–USA Cotton Dispute and the Incremental Balancing of Interests

By: Arthur A. Daemmrich

The World Trade Organization (WTO) features prominently in studies of international institutions, often cast either as a tool of rich-world domination over the poorer South or as a neutral mediator facilitating a tariff-free world of economic prosperity. This article... View Details

Keywords: Organizations; Trade; Conflict and Resolution; Consumer Products Industry; Brazil; United States

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Events - Business History

history research appears to show that profits and sustainability have been hard to reconcile throughout history. These tensions and conflicts merit careful examination from a variety of scholarly and practitioner perspectives. This... View Details

14 May 2013
First Look

First Look: May 14

Abstract—This paper examines the direct private equity investment strategies across sovereign wealth funds (SWFs) and their relationship to the funds' organizational structures. SWFs seem to engage in a form of trend chasing, since they... View Details

Keywords: Sean Silverthorne

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Negotiating - Alumni

than money! Evaluate all aspects of an offer and prioritize those that are most important to you. These include: Organizational culture and values Paid vacation time Maternity/paternity leave Growth opportunities Career progression... View Details

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Negotiation, Organizations & Markets Awards & Honors - Faculty & Research

Winner of the 2022 IACM Early Career Award from the International Association for Conflict Management. 2021 Max H. Bazerman : Co-winner of the 2021 International Association for Conflict Management (IACM)... View Details

09 Jan 2007
First Look

First Look: January 9, 2007

subordinates, bosses, peers, and others, all of whom make relentless and often conflicting demands. "You really are not in control of anything," says one new manager. Another misconception is that new managers are responsible... View Details

Keywords: Martha Lagace

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

technology, operations, finance, etc.), different levels in the customer's organizational hierarchy, and different customer regional and line of business organizations. Customers are reached through complex overlapping means including... View Details

Keywords: by Benson Shapiro

March 2020 (Revised August 2020)
Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta

Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details

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January 2021 (Revised March 2022)
Case

Arçelik: From a Dealer Network to an Omnichannel Experience

By: Ayelet Israeli and Fares Khrais

Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details

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01 Mar 2024
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details

Keywords: Publishing Industries (except Internet); Information

18 Oct 2011
First Look

First Look: October 18

Organizational Forms and Community in the U.S. in 2005 Authors:Glenn R. Carroll and Magnus Thor Torfason Publication:City & Community 10, no. 1 (March 2011) Abstract Recent sociological theory and research highlights food, drink, and... View Details

Keywords: Sean Silverthorne

Malcolm S. Salter

Malcolm Salter has been a member of the Harvard Business School faculty since 1967. His teaching and research focus on issues of corporate strategy, organization, and governance.

In addition to teaching at HBS, he has held faculty positions at the Harvard... View Details

Keywords: arts; automobiles; energy; investment banking industry; retailing; venture capital industry

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

conflicts between employees’ personal and professional identities, decreasing their performance and commitment. “Employers should understand the fundamental shift in employees’ lives and recognize that they have to radically alter their... View Details

Keywords: by Dina Gerdeman

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

family members to manage—and negotiate over—in a family business system. Issues such as dividends and reinvestment, nepotism and professionalism, loyalty to stakeholders, and organizational change are ever present; they can be tripwires... View Details

Keywords: by John A. Davis and Deepak Malhotra

29 Jan 2013
First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details

Keywords: Sean Silverthorne

December 1997 (Revised October 2006)
Case

Merck Sharp & Dohme Argentina, Inc. (A)

By: Lynn S. Paine and Hal Hogan

Describes the efforts of the new managing director of Merck's subsidiary for Argentina, Uruguay, and Paraguay to transform the organization and its culture. Focuses on a critical decision: whether to offer the son of a high-ranking official in the government's national... View Details