Publications

Web

IT Strategy: Building a Diversity, Equity, and Inclusion (DEI) Strategy for HBS IT | Information Technology

technology and measurement. The team began executing against the action plan formally in 2024, with key activities like launching a website taking place earlier in the project. The JEDI team is actively ideating and creating opportunities... View Details

Web

IT Strategy: Creating a Frictionless Experience with Federated Identity and Access Management | Information Technology

more flexible and scalable technical backend. This isn't just an upgrade; it's a game-changer. As Ryan Frazier, Managing Director of Technology at HBS Online and Executive Education, puts it: "While 'identity services' doesn't sound like... View Details

December 2016
Article

US Hospital Engagement in Core Domains of Interoperability

By: A Jay Holmgren, Vaishali Patel, Dustin Charles and Julia Adler-Milstein

Keywords: Health Care Delivery; Information Technology

Read Now

Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

May 1999 (Revised July 1999)
Background Note

Global Friction Among Information Infrastructures

By: George C. Lodge and Cate Reavis

Examines the conflicts in international communications that result from changing technologies and divergent country policies toward developing infrastructures. Examines a number of different national information infrastructures (NIIs). Points of friction, such as... View Details

Keywords: Conflict Management; Infrastructure; Communication Technology; Cross-Cultural and Cross-Border Issues

October 2006
Case

Lean at Wipro Technologies

Wipro Technologies, a rapidly growing software services firm based in India, decided to use principles from the Toyota Production System (also known as lean) to fundamentally change their operating model. Looks at why Wipro chose to use lean and how they went about... View Details

Keywords: Organizational Change and Adaptation; Competitive Advantage; Applications and Software; Operations; Information Technology Industry; India

September 2016 (Revised March 2017)
Module Note

Strategy Execution Module 3: Using Information for Performance Measurement and Control

By: Robert Simons

This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how managers use information to communicate goals and track performance. Then the focus turns to the choices that managers... View Details

Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Organization Process; Feedback Model; Innovation; Uses Of Information; Big Data; Benchmarking; Decision Making; Information; Performance Evaluation; Analytics and Data Science

February 1999 (Revised November 1999)
Case

Cimetrics Technology (A2)

By: Lynn S. Paine and Hal Hogan

Supplements the (A1) case. View Details

Keywords: Information Technology Industry; Russia; Canada; United States

February 2002 (Revised May 2002)
Case

Endeca Technologies (B)

By: Josh Lerner, G. Felda Hardymon and Ann Leamon

Supplements the (A) case. View Details

Keywords: Information Technology Industry

May 2001 (Revised July 2001)
Case

Wipro Technologies (B)

By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju

Supplements the (A) case. View Details

Keywords: Information Technology Industry; India

February 2001 (Revised May 2001)
Case

Wipro Technologies (A)

By: Lynn S. Paine, Carin-Isabel Knoop and Suma Raju

The new general manager of Wipro's software services division has been brought on board from General Electric to develop the division into a leading provider of software services to the world's largest corporations. A native of India who received management training in... View Details

Keywords: Business or Company Management; Cross-Cultural and Cross-Border Issues; Transformation; Change Management; Human Resources; Software; Information Technology Industry; India

2015
Chapter

Innovating without Information Constraints: Organization, Communities, and Innovation when Information Costs Approach Zero

By: Elizabeth J. Altman, Frank Nagle and Michael Tushman

Innovation has traditionally taken place within an organization's boundaries and/or with selected partners. This Chandlerian approach to innovation has been rooted in transaction costs, organizational boundaries, and information processing challenges associated with... View Details

Keywords: Knowledge Sharing; Cost; Innovation and Management; Collaborative Innovation and Invention

01 Apr 1998
News

Emerging Information

fruitless attempts to access information during a stint with KPMG Peat Marwick in Poland and while working with an economic reform team in Russia. Mueller credits his brother George, his business partner and View Details

Keywords: Paul Michelman

Research Summary

Overview

Observing how globalization and technological innovation are transforming economies, Professor Steinwender is motivated by understanding what drives these factors. She uses the careful empirical identification of causal effects—and often the lens of history—to examine... View Details

Keywords: Economic History; Productivity; Innovation; Information Technology; Telegraph; Technological Change; Firm Behavior

February 2018 (Revised December 2019)
Case

Rise of the Drones: Identified Technologies

By: Andy Wu and George Gonzalez

The founder and CEO of Identified Technologies, a Pittsburgh-based drone software and services company, faces a dilemma when San Francisco–based DroneDeploy begins to disrupt the industry with its drone software platform. Identified Technologies needs to consider... View Details

Keywords: Applications and Software; Digital Platforms; Disruption; Network Effects; Computer Industry; Web Services Industry; Pittsburgh; San Francisco

January 1995 (Revised July 1996)
Background Note

Paving the Information Superhighway

By: Lynda M. Applegate, Geoffrey Bock and Janis Lee Gogan

Examines solutions to many of the information-sharing problems that limit growth of electronic commerce on the Internet. Serves as a basic primer for the use of electronic information exchange. While familiarizing the student with the basic tenets and terminology of... View Details

Keywords: Internet and the Web; Knowledge Sharing; Problems and Challenges; Information Technology Industry; Information Technology Industry

January 1995 (Revised November 1996)
Case

Avalon Information Services, Inc.

By: Lynn S. Paine and Wilda White

The Privacy Review Committee of Avalon Information Services must decide how to deal with concerns voiced by its retail supermarket customers about the privacy of consumer data collected through Avalon's point-of-sale data collection program. One customer is proposing... View Details

Keywords: Mission and Purpose; Safety; Demand and Consumers; Rights; Analytics and Data Science; Information Technology; Ethics; Information Industry