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  • 1 Dec 2021
  • Interview

Hubert Joly on Humanizing the Profit Motive

By: Hubert Joly, William Kerr and Joseph Fuller
Can businesses afford to see employees in terms other than unit labor cost? How do you factor the Golden Rule into a profit and loss statement? Former Best Buy CEO Hubert Joly explains how unlearning business orthodoxies helped him prove that a human-centered approach... View Details
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  • 2023
  • Working Paper

LALIGA—From a Soccer Competition Organizer to a Global Player in the Sports and Entertainment Industry

By: Stephen A. Greyser, Kenneth Cortsen and Juan Fuentes Fernández
LALIGA, the first- and second-tier professional soccer league (known as “football” outside of the U.S. and Canada) in Spain, enters its 100th soccer season later this decade. The most popular game in the world (Giulianotti, 2012) has gone through many changes since... View Details
Keywords: Soccer; ＂Sports Organizations,; Business History; Strategy; Brands and Branding; Technology Adoption; Sports Industry
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    Clayton S. Rose

    Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details

    Keywords: financial services
    • 18 Jun 2014
    • Research & Ideas

    Book Excerpt: ‘Collective Genius’

    source of much stress because they almost always have implications that ripple throughout the film and force multiple changes, as we just saw. In that postmortem, one employee recalled that John Lasseter, director of the film and a... View Details
    Keywords: by Linda Hill; Entertainment & Recreation
    • Teaching Interest

    Short Intensive Program (SIP): Effective Strategic Philanthropy

    By: Brian L. Trelstad
    Non-profit organizations and social enterprises play an important role in every country in the world: as laboratories for social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for... View Details
    • 2008
    • Working Paper

    Communication (and Coordination?) in a Modern, Complex Organization

    By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman
    This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
    Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries
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    • November 2009 (Revised March 2013)
    • Case

    Miles Everson at PricewaterhouseCoopers

    By: Robert G. Eccles and David Lane
    Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
    Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
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    • 11 Sep 2012
    • First Look

    First Look: September 11

    film thereby prohibiting us from drawing conclusions about any long-term effects. Conclusions. Engaging in unconscious thought after a stressful film can reduce intrusion frequency. This has potential implications for clinical... View Details
    Keywords: Sean Silverthorne
    • Research Summary

    Communication (and Coordination?) in a Modern, Complex Organization

    This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
    • 18 Oct 2006
    • Working Paper Summaries

    Racial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives?

    Keywords: by Modupe Akinola & David A. Thomas; Service
    • 20 Oct 2014
    • Blog Post

    Create Buzzworthy Industry Education Events at HBS

    As a presenting recruiting organization, you may face a marketing challenge. And that is, how to be both differentiated and relevant when you make an Industry Education Event to HBS students. These events provide companies with the opportunity to View Details
    • 03 Mar 2014
    • Blog Post

    Align Your Social Media and Recruiting Strategies

    It goes without saying that candidates seeking new job opportunities should have a presence on social media to enhance their brand identity. Similarly, organizations seeking talent should leverage social media to attract and engage with... View Details
    • 16 Jul 2008
    • Op-Ed

    What Should Employers Do about Health Care?

    monitoring, and care for routine health issues. On-site physical therapists offer coaching to prevent injury and services to speed recovery. On-site diabetes educators work with groups of employees to engage... View Details
    Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
    • 28 Mar 2018
    • Blog Post

    Event Planning for Recruiting Success - Part 1

    focus on very specific questions and form lasting connections. As with Company Presentations, engagement and information are key in Company Conversations. Bring representatives to campus who embody your culture and can speak to the... View Details
    Keywords: All Industries
    • 17 Feb 2009
    • Research & Ideas

    What’s Good about Quiet Rule-Breaking

    discreet but regular ways for staff and supervisors to engage in officially forbidden yet tolerated practices at work. "Gray zones emerge when official company rules are repeatedly broken with, at minimum, a supervisor's tacit or... View Details
    Keywords: by Martha Lagace
    • 15 Feb 2008
    • Working Paper Summaries

    Embracing Commitment and Performance: CEOs and Practices Used to Manage Paradox

    Keywords: by Tobias Fredberg, Michael Beer, Russell Eisenstat, Nathaniel Foote & Flemming Norrgren
    • 2015
    • Working Paper

    Toxic Workers

    By: Michael Housman and Dylan Minor
    While there has been a strong focus in past research on discovering and developing top performers in the workplace, less attention has been paid to the question of how to manage those workers on the opposite side of the spectrum: those who are harmful to organizational... View Details
    Keywords: Strategic Human Resource Management; Misconduct; Worker Productivity; Superstar; Ethics; Performance Productivity; Personal Characteristics; Employees
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    • May 8, 2020
    • Article

    Lead Your Team Into a Post-Pandemic World

    By: Hubert Joly
    The unprecedented COVID-19 pandemic has tested leaders, especially as it relates to how they lead their workers. As the crisis goes on, many that the author has spoken with have begun to frame it around three distinct phases: The Shelter-in-Place Phase, the Re-opening... View Details
    Keywords: COVID-19; Re-opening; Health Pandemics; Leadership; Employees; Communication; Human Needs
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    • 24 Jul 2014
    • Blog Post

    Create a Content Marketing Strategy for your Talent Acquisitions Team

    connect with employees on the ground. As suggested in Align your Social Media and Recruiting Strategies, put metrics in place that will measure the success of the approach you put in place. Which segments are View Details
    • April 2024 (Revised December 2024)
    • Case

    Anthropic: Building Safe AI

    By: Shikhar Ghosh and Shweta Bagai
    In late 2024, Anthropic, a leading AI safety and research company, achieved a significant breakthrough with computer use capabilities that allowed AI to interact with computers like humans. Co-founded by former OpenAI employees and known for its generative AI... View Details
    Keywords: AI and Machine Learning; Corporate Accountability; Corporate Social Responsibility and Impact; Business Growth and Maturation; Corporate Strategy; Technology Industry; United States
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