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    Jacqueline Ng Lane

    Jackie Lane is an Assistant Professor in the Technology and Operations Management Unit at Harvard Business School and a co-Principal Investigator of the Laboratory for Innovation Science at Harvard (LISH) at the Digital Data Design Institute (D^3) at Harvard. She... View Details

      C. Fritz Foley

      C. Fritz Foley is the Andre R. Jakurski Professor of Business Administration and Senior Associate Dean (SAD) for External Relations. As SAD, Foley works with ER to enhance alumni engagement, expand opportunities for lifelong learning, and develop fundraising... View Details

        Frank Nagle

        Frank Nagle is an assistant professor in the Strategy Unit at Harvard Business School. Professor Nagle studies how competitors can collaborate on the creation of core technologies, while still competing on the products and services built on top of them - especially... View Details

        • January 2024
        • Case

        Mariam Braimah: Designing a Career in Tech

        By: Lakshmi Ramarajan, Hannah Riley Bowles and Michael Norris
        In 2022, Mariam Braimah, a digital designer working at Netflix, is considering the next move in her career. She has spent several years at Netflix, and in her spare time, using her savings, has founded a design-focused fellowship program and a consumer insights company... View Details
        Keywords: Business Startups; Interpersonal Communication; Entrepreneurship; Personal Development and Career; Power and Influence; Technology Industry; Nigeria; United States; New York (city, NY); San Francisco
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          Antonio Moreno

          Antonio (Toni) Moreno is the Sicupira Family Associate Professor in the Technology and Operations Management Unit. He teaches courses related to technology and operations management in the MBA, executive, and doctoral programs. Before joining HBS, he was an... View Details

          Keywords: retailing; internet; e-commerce industry
          • 10 Jan 2024
          • Research & Ideas

          Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

          of services. "Some of these are point-of-sale situations where we didn’t traditionally think about tipping 15 percent." “In many establishments, we’re now moving to digital payment systems such as Toast that ask you each time you purchase... View Details
          Keywords: by Anna Lamb, Harvard Gazette
          • 12 Apr 2022
          • Research & Ideas

          Swiping Right: How Data Helped This Online Dating Site Make More Matches

          some estimates, with players such as Bumble, Tinder, and OKCupid vying to help people find love. While McFowland is not a dating expert, his work in machine learning and social sciences examines the efficacy of how people interact in... View Details
          Keywords: by Kara Baskin
          • 04 Apr 2011
          • HBS Case

          Reinventing the National Geographic Society

          Fossey's 18-year study of mountain gorillas in Rwanda, for one—filling in the empty spots on the world's map as it went along. But when Fahey arrived to head the National Geographic Ventures unit in 1996, the institution was in decline. Decision-making was slow and... View Details
          Keywords: by Sean Silverthorne; Publishing
          • 24 May 2018
          • Research & Ideas

          Distance Still Matters in Business, Despite the Internet

          was the “death of distance,” a concept popularized in 1997 by Frances Cairncross’s book of the same title. A recent essay in the The New Oxford Handbook of Economic Geography challenges that notion, or at least deepens the argument. While the View Details
          Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
          • 23 May 2018
          • Research & Ideas

          How to Know If Your Neighborhood Is Being Gentrified

          providing a real-time glimpse of changing neighborhoods, allowing policymakers to “forecast” where gentrification might be occurring and measure its effects. The team has worked closely with cities to explore gentrification, meeting with... View Details
          Keywords: by Dina Gerdeman
          • 29 Jun 2017
          • News

          HBX Launches New Certificate Program, Becoming a Better Manager

            Paul Hamilton

            Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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            • November 2017
            • Teaching Note

            Amazon.com, 2016

            By: John R. Wells and Gabriel Ellsworth
            Teaching Note for HBS No. 716-402. On January 28, 2016, Amazon announced record 2015 operating profits of $2.2 billion on $107 billion of sales, and the markets responded with cautious optimism. For years, founder and CEO Jeffrey Bezos had prioritized growth and... View Details
            Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Market Platforms; Two-Sided Platforms; Competition; Internet; Corporate Strategy; Online Advertising; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Hardware; Information Technology; Mobile Technology; Online Technology; Technology Networks; Technology Platform; Web; Web Sites; Price; Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
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              Christopher T. Stanton

              Christopher Stanton is Marvin Bower Associate Professor of Business Administration in the Entrepreneurial Management Unit. Professor Stanton's research streams focus on personnel economics, organizational economics, labor markets, and entrepreneurship. His MBA... View Details

                Elie Ofek

                Elie Ofek is a Professor in the Marketing unit at the Harvard Business School. Professor Ofek's research focuses on new product strategies in technology-driven business environments as well as in consumer-oriented companies in general. He explores interactions... View Details

                Keywords: internet; media; high technology; consumer products
                • 29 Jan 2019
                • Blog Post

                Interning in the Agribusiness Sector

                microbiology and digital technology. Working on the strategy and business development team, Katie was empowered by her team's passion for the company's mission. Indigo gave her the freedom to own this... View Details
                Keywords: Manufacturing
                • December 2011 (Revised June 2012)
                • Case

                Samasource: Give Work, Not Aid

                By: Francesca Gino and Bradley R. Staats
                Samasource sought to use work, not aid, for economic development. The company secured contracts for digital services from large companies in the United States and Europe, divided the work up into small pieces (called microwork) and then sent it to delivery centers in... View Details
                Keywords: Development Economics; Growth and Development Strategy; Social Enterprise
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                  Shawn A. Cole

                  Shawn Cole is the John G. McLean Professor in the Finance Unit at Harvard Business School, where he teaches and conducts research on financial services, impact investing, and Social Enterprise. He serves as faculty chair of the Social Enterprise... View Details

                  Keywords: banking; financial services; microfinance
                  • February 2022
                  • Case

                  Cleveland Clinic Abu Dhabi (Abridged)

                  By: Linda A. Hill and Emily Tedards
                  In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details
                  Keywords: Organization Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates
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                  • 04 Feb 2011
                  • News

                  New Summer Programs Focus on Research