Consumer Credit - Publications - Faculty & Research

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

provides customers with a menu of options representing variations from the standard order, such as a customized product or service, special packaging, expedited delivery, or extended credit terms. Each menu item has a price that at least... View Details

Keywords: by Robert S. Kaplan

01 Dec 2019
News

Bridging the Gap

working world, keeping education a key priority. “Student loan debt exceeds consumer credit card debt by $500 billion,” Drake continues. “We’re buying more higher ed than we are Amazon, which is just... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

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Kristin W. Mugford | About

investment committee. Bain Capital Credit is one of the leading corporate and distressed debt managers, managing over $40 billion in offices around the world. Kristin began her career at the Walt Disney Company, where she worked in... View Details

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Marketing Awards & Honors - Faculty & Research

2020 Eva Ascarza : Selected as a Marketing Science Institute Scholar in 2020. Jill J. Avery : Winner of the 2020 Case Centre Award in the Marketing Category for “Predicting Consumer Tastes with Big Data at Gap” (HBS Case 517-115) with... View Details

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National Markets - The Art of American Advertising

Education Alumni Baker Library Historical Collections Visual Resources More Exhibits Exhibition Gallery Research Links Site Credits The Art of American Advertising: National Markets National Markets Advertising Products Trade Catalogs... View Details

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The Challenge of Color - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

could develop only to a point.” 11 When color began to be added to the products themselves, advances in color printing and reproduction followed. Starting in the 1920s American consumers went from a commercial world of white towels and... View Details

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

and those who work or worked in coal mines. There are also certain tax credits aimed at electricity production shifts benefitting low-income communities, but the amount of funding thus far is uncertain. The IRA also allocated $1 billion... View Details

17 Nov 2009
First Look

First Look: Nov. 17

large borrowers fell by 47% during the peak period of the financial crisis (fourth quarter of 2008) relative to the prior quarter and by 79% relative to the peak of the credit boom (second quarter of 2007). New lending for real investment... View Details

Keywords: Martha Lagace

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

gets punctured in a spectacular bust. Instead, market averages will not move very much, while value is consumed in the hedge funds as they speculate up and down, long and short, on the movement of prices in the markets. During the bubble,... View Details

Keywords: by D. Quinn Mills

23 Jul 2013
First Look

First Look: July 23

reviews for their competitors. Such review fraud undermines the trustworthiness of consumer reviews and constitutes a major risk factor for review sites. In this paper, we investigate review fraud on the popular View Details

Keywords: Anna Secino

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

performed in the lab, Luca extrapolates the findings to apply to consumers (receivers), who want to know the true quality of a product, while sellers (senders) hide it from them. "Customers were not inferring the worst, and sellers... View Details

Keywords: by Michael Blanding

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Buy Now, Pay Later: Home Finance

HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Introduction Credit in Pre-Industrial Society Credit and the... View Details

15 Dec 2023
News

Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem

Clubs News Clubs News Webinar illuminates broad array of business opportunities across Africa On December 5th, the HBS African-American Alumni Association (HBSAAA) hosted ‘Doing Business in Africa: From Opportunity to Action’, a webinar panel of HBS alumni who shared... View Details

Keywords: Margie Kelley

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

Administration. “Those who choose the offering will engage with it more.” Equally important, the researchers found that in this context, identifying negatives prominently had an “insignificant effect” on customer acquisition rates. Trade-off transparency at a View Details

Keywords: by Danielle Kost

23 Nov 2020
Research & Ideas

COVID Was Supposed to Increase Bankruptcies. Instead, They've Gone Down.

Bankruptcy filings in the United States were expected to soar during this year’s economic recession, induced by COVID-19. Instead, they dropped 27 percent year-over-year through August, driven by an unexpected drop in consumer and small... View Details

Keywords: by Rachel Layne

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

government spending, and consumer spending—consumer spending being the biggest—the United States consistently spends more than 100 percent of its GDP (as high as 106 percent in 2005 and 2006). But of course we produce only 100 percent of... View Details

Keywords: by Sean Silverthorne

28 Oct 2014
First Look

First Look: October 28

http://hbr.org/product/Whole-Foods--the-Path-to-/an/615019-PDF-ENG Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit... View Details

Keywords: Carmen Nobel

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Judges - Alumni

New Venture Competition Judges 12ms 2025 Alumni Track Global Judges Tina Henry Bou-Saba Founder & Managing Partner, CXT Investments Tina Henry Bou-Saba Founder & Managing Partner, CXT Investments Bio: Tina Henry Bou-Saba is an investor, advisor, and entrepreneur in the... View Details

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

quality, low cost, short lead-time and flexible production. And Toyota's operating system—the Toyota Production System—had been widely credited for Toyota's sustained leadership in manufacturing performance. Furthermore, Toyota had been... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

11 Oct 2006
What Do You Think?

How Do We Respond to the “Dependency Ratio” Dilemma?

economic success to the dependency ratio, something that can be predicted years in advance based on what we know now about demographic trends. For example, they credit Ireland's economic success in part to a greatly-improved dependency... View Details

Keywords: by Jim Heskett

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