Publications

July 2002 (Revised August 2002)
Case

Washington Hospital Center (B): The Power of Insight

By: Rosabeth M. Kanter and Michelle Heskett

Dr. Craig Feied considers how to take a major technical innovation beyond his own department into a large hospital system. Reviews how proprietary information systems became indispensable in the department of emergency medicine and what it took to introduce the change... View Details

Keywords: Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Adoption; Health Industry; District of Columbia

25 Feb 2020
News

Action Plan: Just Breathe

pain: major surgery requiring months of recuperation or meditation to manage the stress that was at the root of his health issues. But the practice didn’t fit with his image of a type A, high-powered executive. “I came to meditation... View Details

Keywords: April White

01 Oct 2024
Cold Call Podcast

Choosing Passion: A Founder’s Mission to Meet a Need for Obesity Care

Keywords: Re: Jon M. Jachimowicz; Health

April 1991 (Revised April 1992)
Case

Hospital Sector in 1992

Examines the major issues facing the hospital sector in 1992. The environment surrounding the industry is one of great uncertainty and rapid change, and involves significant public policy questions. Describes recent trends, issues and new types of competitors that... View Details

Keywords: Risk and Uncertainty; Nonprofit Organizations; Competition; Health Care and Treatment; Policy; Change; Health Industry; United States

Keywords: Margie Kelley; CAP; HBS; nonprofits; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations

Find at Harvard

01 Sep 2014
News

The Next Lessons

organizations such as the Museum of Modern Art, Stanford Medical School, and the Brookings Institution to contribute educational content on the visual arts, medicine, and health care, respectively. “We’re... View Details

Keywords: William Weber

01 Jun 2005
News

Better than Cash

greater impact. The alumni came courtesy of the Community Action Partners (CAP) program organized by the HBS Association of Boston. Through CAP, alumni work in teams of four to six over several months to provide Boston-area nonprofits... View Details

01 Dec 2020
News

Finding The Right Patient-Provider Match

to continue to serve patients.” Similarly, health systems were able to meet the needs of patients as guidelines changed and COVID-19 spread. So, from the start of the pandemic, organizations could channel... View Details

Keywords: Susan Young

January 1994 (Revised June 1996)
Case

Problems at InSpeech

By: Lynn S. Paine

InSpeech, Inc., the largest U.S. provider of speech, occupational, and physical therapists to nursing homes and hospitals, is faltering badly. The company is having trouble retaining its frontline employees--the clinicians who deliver its services--and its customers.... View Details

Keywords: Organizational Change and Adaptation; Business Strategy; Problems and Challenges; Health Care and Treatment; Crisis Management; Mission and Purpose; Values and Beliefs; Health Industry

13 Nov 2020
News

Student Startups Help Fight COVID-19

COVID-19, there was a critical shortage of ventilators in health care settings across the globe . . . we knew we had a proven product that could help.” — Sanchay Gupta MD/MBA 2022 Cofounder, Umbulizer “Even before COVID-19, there was a... View Details

25 Feb 2015
Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

build a scholarly community that reflects what is happening in the broader world while creating new learning materials for students and practitioners." Iansiti and Lakhani's MBA elective course Digital Innovation and Transformation... View Details

Keywords: by Julia Hanna; Education; Technology

July 2002 (Revised August 2002)
Case

Washington Hospital Center (C): Progress and Prospects, 1995-2001

By: Rosabeth M. Kanter and Michelle Heskett

Dr. Craig Feied and Dr. Mark Smith have already transformed a "worst-in-area" emergency medicine department into the best in the area. Industry-wide and hospital system-specific challenges remain, including their newest project of national importance--creating an... View Details

Keywords: History; Higher Education; Organizational Culture; Medical Specialties; Technological Innovation; Change Management; Nonprofit Organizations; Expansion; Crisis Management; Health Care and Treatment; Health Industry; District of Columbia

August 2006 (Revised September 2007)
Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer

Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details

Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy

March 1999 (Revised July 1999)
Case

Dana-Farber Cancer Institute, The

By: Richard M.J. Bohmer and Ann Winslow

Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details

Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry