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  • February 2008 (Revised May 2008)
  • Case

Lincoln Financial Group (A)

Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details
Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy
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  • 17 Jan 2019
  • Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

Businesses  This SIP is designed for students who are focused on the rapidly changing world of sports media and sports technology. It will be focused on topics of interest to students who are considering... View Details
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

trying to accomplish. Once the vision is established, Kaplan advises leaders to come up with and communicate a list of no more than three to five priorities that are critical to the organization in order to achieve the vision. In his... View Details
Keywords: by Carmen Nobel
  • 12 Feb 2013
  • First Look

First Look: Feb. 12

organizational networks, and new avenues of sustainable business growth. Providing comprehensive coverage of the field of management, the encyclopedia spans fourteen subject volumes providing a landmark work... View Details
Keywords: Sean Silverthorne
  • March–April 2020
  • Article

Building A Culture of Experimentation

By: Stefan Thomke
Why don’t organizations test more? After examining this question for several years, I can tell you that the central reason is culture. As companies try to scale up their experimentation capacity, they often find that the obstacles are not tools and technology but... View Details
Keywords: Experimentation; Culture; Innovation; Online; Customer Experience; Organizational Culture; Innovation and Invention; Internet and the Web; Attitudes; Decision Making; Change; Leadership
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  • 01 Feb 2011
  • First Look

First Look: Feb. 1

Business Schools Authors:Rakesh Khurana, Kenneth Kimura, and Marion Fourcade Abstract The question of institutional change has become central to organizational research... View Details
  • 15 May 2007
  • First Look

First Look: May 15, 2007

Although I will describe research on networks at both the organizational and the individual levels, I shall focus on the organization level. In addition, in the interest of brevity, I will emphasize... View Details
Keywords: Martha Lagace
  • 18 Oct 2011
  • First Look

First Look: October 18

Organizational Forms and Community in the U.S. in 2005 Authors:Glenn R. Carroll and Magnus Thor Torfason Publication:City & Community 10, no. 1 (March 2011) Abstract Recent... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2020
  • Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

through referrals stayed constant at about a third, meaning these recruited workers were coming at the expense of direct applicants. “People are still using their personal networks to find jobs, but now the firm is doing much more of the searching.” Koning View Details
Keywords: by Michael Blanding; Employment
  • 22 Oct 2013
  • First Look

First Look: October 22

and adapt leadership and talent management best practices to law firm structures and challenges. Chapters cover all of the important aspects of... View Details
Keywords: Sean Silverthorne
  • Web

HBS Entrepreneurship Summit - Alumni

in addition to valuable connections that will move it in a strong direction. In a collaborative learning environment, attendees gained access to the latest thinking around rapidly changing global dynamics affecting entrepreneurship View Details
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

of organizational and managerial processes from within, can be just as effective at torpedoing productivity both then and now, Thomke says. As workers toss time-consuming View Details
Keywords: by Dina Gerdeman
  • March 2010 (Revised April 2010)
  • Case

Alibaba Group

By: Julie M. Wulf
Discusses how Alibaba Group successfully managed new business ventures to become a leader in China's online marketplaces. Students follow Alibaba Group's transition from a startup to a multibusiness firm with over 15,000 employees in just over a decade. They analyze... View Details
Keywords: History; Business Subsidiaries; Competition; Multinational Firms and Management; Corporate Strategy; Executive Compensation; Business Headquarters; Cooperation; Organizational Change and Adaptation; Growth and Development Strategy; China
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  • 01 Jun 2022
  • What Do You Think?

Is Stakeholder Management Facing New Headwinds?

style: “The topics may be changing and doctrines of the past subject to change or reversal, but well-framed questions and diverse examination of... View Details
Keywords: by James Heskett
  • 25 Nov 2019
  • Research & Ideas

When Your Passion Works Against You

change the world for the better,” he said. Jobs’ passion and his ability to communicate it saved the company. Business leaders like Jobs who express passion in the workplace can reap big benefits, earning... View Details
Keywords: by Dina Gerdeman
  • 19 Apr 2010
  • Research & Ideas

The History of Beauty

on the outside but beautiful and respectable on the inside, too. That was a big change for people until recently regarded as barely above prostitutes. Max Factor's store in Los Angeles also began to make... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics
  • 2019
  • Book

Creative Construction: The DNA of Sustained Innovation

By: Gary P. Pisano
Creative Construction tackles the myth that larger enterprises are inherently incapable of transformative innovation and are doomed to be disrupted by nimble start-ups. If larger enterprises seem incapable of transformative innovation, it is due to how we design... View Details
Keywords: Innovation and Invention; Business Growth and Maturation; Innovation Strategy; Organizational Culture; Management Systems; Creativity; Leading Change
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  • Web

Online Business Analytics Course | HBS Online

Testing Interpreting A/B Tests Show Hide Details Concepts Designing and Performing Hypothesis Tests Improving the Customer Experience Featured Exercises Develop and test hypotheses in Excel to assess the... View Details
  • Web

Gender & Race in Organizations Research Group - Race, Gender & Equity

social identities (e.g., race and gender) in professional identity development processes of medical residents. She is also conducting research on identity change and career... View Details
  • February 2021 (Revised April 2024)
  • Case

Shopify: The Conquest for Chinese E-Commerce

By: Jeffrey F. Rayport, Avani Patel, Samantha Lin and Ariel Yang
In mid-2020, Tobias Lütke, CEO of Shopify, faced a critical decision on how to time potential expansion into the China market. Over the prior 15 years, his Canadian software-as-a-service company had grown from a small e-commerce solutions provider to a full service... View Details
Keywords: Timing; Corporate Entrepreneurship; Service Operations; Business Model; Organizational Design; Change Management; Cross-Cultural and Cross-Border Issues; Global Strategy; Health Pandemics; Growth Management; Marketing Strategy; Digital Platforms; Alliances; Partners and Partnerships; Opportunities; Internet and the Web; E-commerce; United States; Canada; China
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