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Show Results For
- All HBS Web
(2,837)
- People (16)
- News (644)
- Research (1,291)
- Multimedia (7)
- Faculty Publications (982)
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 22 Jul 2008
- First Look
First Look: July 22, 2008
Hurricane Katrina as a catalyst for the transformation of the public education system in New Orleans, President Sarah Usdin and CEO Matt Candler must adapt their strategy to respond to a continuously shifting local context. By 2008,... View Details
Keywords: Martha Lagace
- Web
2017 Symposium - Race, Gender & Equity
writer and performer of Burq Off!, co-creator and performer of Shugs & Fats The Structured World and the Self Debra Meyerson Debra Meyerson, Adjunct Professor at Stanford Consulting Professor of Organizational Behavior at the Stanford University Graduate School of... View Details
- 28 Apr 2023
- Blog Post
Creating a Workplace That Supports Employees in Work and Life
promoting LGBTQ+ employees into leadership roles, especially in areas that are not explicitly focused on DEI, is particularly important. Education & Conferences HBS students and alumni also highlighted the importance of ongoing... View Details
Keywords: All Industries
- 01 Feb 2001
- News
The Doctor Is In
finance, it seems, are never far from the minds of anyone in health care these days, even at fiscally sound MGH, the Harvard-affiliated teaching hospital that is recognized as an industry model. Indeed, with its conflicting mix of human... View Details
- 01 Jan 2005
- News
Judith R. Haberkorn, 111th AMP, 1992
Retired President, Consumer Sales & Services, Verizon Communications Inc. Return to Alumni Achievement Awards main page EARLIER EDUCATION Briarcliff College, 1968 B.A., International Relations LIFELONG LESSON FROM HBS "Leadership matters.... View Details
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
prospective operators—and perhaps entrepreneurs in other industries as well—take an educated shot at developing a winning service. He outlined his advice in a July working paper, Mobile Money Services—Design... View Details
- 08 Aug 2018
- News
Getting Life Back in Balance
profit, decently” inspired him to consider what he really wanted to do with the next chapter in life. He also credits the curriculum with integrating corporate ethics and values throughout, and challenging various ways of thinking and styles of leadership. At HBS,... View Details
Keywords: Jennifer Myers
- January 2024 (Revised February 2024)
- Course Overview Note
Managing Customers for Growth: Course Overview for Students
By: Eva Ascarza
Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details
Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry
Ascarza, Eva. "Managing Customers for Growth: Course Overview for Students." Harvard Business School Course Overview Note 524-032, January 2024. (Revised February 2024.)
- July 2011
- Teaching Note
Addleshaw Goddard LLP (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409056. View Details
- 14 Feb 2012
- First Look
First Look: February 14
structuring social sector management programs in order to educate cross-sector leaders capable of addressing critical societal problems. Organizational Errors: Directions for Future Research Authors:Paul S. Goodman, Rangaraj Ramanujam,... View Details
Keywords: Carmen Nobel
- 01 Jun 2013
- News
Collective Wisdom
according to Karim R. Lakhani, is that thanks to the Internet, crowdsourcing has moved into new and unexpected industries and organizations, establishing itself as a mainstream strategy for innovating and gaining a competitive edge.... View Details
- 01 Mar 2009
- News
Honoring HBS’s Organization Men
A SEMINAL WORK: Lorsch and Lawrence, together again. A celebration of the past and a look to the future were all part of the program at an evening last December with HBS professor emeritus Paul Lawrence and professor Jay Lorsch, authors of Organization and Environment:... View Details
- 07 Jul 2009
- First Look
First Look: July 7
prompted many industrialized states worldwide to increase their stakes in private corporations. This wave of partial nationalizations has come amidst full-scale expropriations in developing countries such as Venezuela, Bolivia, and... View Details
Keywords: Martha Lagace
- June 2024
- Supplement
Legacy Partners (B)
By: Richard S. Ruback and Royce Yudkoff
Pre-abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.
Abstract: Stephen Holbrook and Austin Pulsipher (both HBS '19) had been leading Nutrishare since acquiring the company six... View Details
Abstract: Stephen Holbrook and Austin Pulsipher (both HBS '19) had been leading Nutrishare since acquiring the company six... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Care and Treatment; Health Disorders; Medical Specialties; Nutrition; Supply Chain Management; Growth Management; Health Industry; Health Industry; United States; California
Ruback, Richard S., and Royce Yudkoff. "Legacy Partners (B)." Harvard Business School Multimedia/Video Supplement 224-726, June 2024.
- Web
2018 Symposium - Race, Gender & Equity
Personnel/Human Resources Research Group (PHRRG), and has been recognized as a Fellow of the Society for Industrial and Organizational Psychology (SIOP). His research interests include demographic disparities in work outcomes, diversity,... View Details
- 31 Jan 2012
- First Look
First Look: Jan. 31
literacy may slow adoption of these products. This article reports on a field experiment that offered an innovative new financial product, rainfall insurance, to 600 small-scale farmers in India. A customized financial literacy and insurance View Details
Keywords: Sean Silverthorne & Carmen Nobel
- 12 May 2023
- Blog Post
Breaking Barriers and Building Community: Get to Know the HBS Women's Student Association (WSA)
help the firm better serve underrepresented investor demographics, including creating our women’s investor education program. I look forward to staying in touch with the wonderful women I’ve met during my time at school, and meeting so... View Details
Keywords: All Industries
- 01 Mar 2005
- News
In the Blood
enough rookies coming up — like Smarty Jones — to keep our roster competitive.” Clay maintains a level-headed outlook in an industry known for big wins and even bigger losses. “The person who buys a horse hoping to win the Kentucky Derby... View Details
- Web
Social Entrepreneurship Fellowship | Social Enterprise | Harvard Business School
Founders Forum The HBS New Venture Competition Social Enterprise Track or President’s Innovation Challenge HBS Elective Curriculum courses: Social Entrepreneurship and Systems Change, Public Entrepreneurship, or Transforming Education... View Details