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Show Results For
- All HBS Web
(9,950)
- People (21)
- News (2,082)
- Research (6,428)
- Events (41)
- Multimedia (44)
- Faculty Publications (4,591)
- 01 Jun 2004
- News
Cyberposium: Pros and Cons of Outsourcing
Sheeroy Desai, EVP and COO for Sapient, noted that his company saves 30 to 40 percent by offshoring IT — but the move has involved a significant investment in training. “Most IT organizations tend to underestimate the costs of View Details
- 16 May 2018
- News
ALUMNI NVC Finals and Regional Roundup
WeMaintain, an elevator maintenance services platform that pairs elevator mechanics with property managers and parts suppliers, “revolutionizing customer experience and... View Details
Keywords: Margie Kelley
- 20 Sep 2021
- Blog Post
Student Spotlight: Summer Internships in Business and Environment
while producing robust returns. Emily's role prior to HBS was a Commercialization Manager at RXBAR. Mike Kelly (MBA 2022, Section I), Summer Internship: Summer Associate, Climate Tech Fund at Fifth Wall Fifth Wall is the largest venture... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
empathy, to act based on facts, and to be part of the global solution. About the Authors Dr. Jill Avery is an authority on brand management and... View Details
Keywords: by Jill Avery and Richard Edelman
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
"Privatization and the Role of the Governments in a Global Economy," the prime candidates for state-run operations clustered around five sectors of the European economy— transportation,... View Details
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
Management Journal The Ethnic Migrant Inventor Effect: Codification and Recombination of Knowledge Across Borders By: Choudhury, Prithwiraj, and Do Yoon Kim Abstract—Ethnic... View Details
Keywords: Dina Gerdeman
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 12 May 2020
- Blog Post
Leaving a Career in Tech for Venture Capital and Entrepreneurship
thinking about the next step of my career. I’d learned a lot at Google while working on some of the biggest mobile apps and products in the world, getting exposure to thinking strategically, managing teams... View Details
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
2018 Redwood City, Stanford Business Books The Gift of Global Talent: How Migration Shapes Business, Economy & Society By: Kerr, William R. Abstract—The global race for talent is on, with countries View Details
Keywords: Dina Gerdeman
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
unposted openings, discussing salaries, and how getting recognition for accomplishments can lead to promotions and pay increases. The book’s case studies and expert... View Details
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
the basis of management processes because they’re easily copied. Operational effectiveness is table stakes in the competitive universe, it is often assumed, and thus cannot serve as a sustainable source of... View Details
Keywords: Carmen Nobel
Making Sense of Past and Present
the Entrepreneurship and Global Capitalism course. Since graduating from high school, I had missed learning about the rich content of the past and its “wow” moments of... View Details
- 2010
- Article
The Strategic Use of Brand Biographies
By: Jill Avery, Neeru Paharia, Anat Keinan and Juliet Schor
We introduce the concept of a brand biography to describe an emerging trend in branding in which firms author a dynamic, historical account of the events that have shaped the brand over time. Using a particular type of brand biography, "the underdog," we empirically... View Details
Keywords: Marketing; Brands; Brand Management; Brand Building; Brand Positioning; Competitive Positioning; Marketing Strategy; Brands and Branding; Managerial Roles; Strategy; Product Positioning; Consumer Behavior; Biography; Success; Perception; Markets; Power and Influence; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry
Avery, Jill, Neeru Paharia, Anat Keinan, and Juliet Schor. "The Strategic Use of Brand Biographies." Research in Consumer Behavior 12 (2010): 213–230.
- 21 Sep 2016
- News
Ideas with Economic and Social Impact
emerging countries is very encouraging.” The former executive director of the HBS Global Initiative, Wilson is the founder of the consulting firm GV Partners, based in Geneva, Switzerland. Her impressive... View Details
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
managers to "'personally' drive innovation and competitive advantage." Gerald Nanninga placed the blame on "infestation" (parasites that successful organizations attract) View Details
Keywords: by Jim Heskett
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
organizations as well as customer pressure from individual investors are critical in mitigating free-rider problems among asset managers and sustaining engagement practices. Finally, I explore the limits... View Details
Keywords: Dina Gerdeman
- Web
Aligning Reimbursement with Value - Institute For Strategy And Competitiveness
specialties and specific interventions. Global provider budgets and capitation, are also poorly aligned with value for patients by decoupling payment from patients’ particular... View Details
- 2014
- Working Paper
Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey
By: Asli M. Coplan and Geoffrey Jones
This working paper examines the origins and development of the Koç Group, which grew to be the largest business group in Turkey. This enterprise was an important actor in the emergence of modern business enterprise in the new state of the Republic of Turkey from the... View Details
Keywords: Business Groups; Turkey; Entrepreneurship In Emerging Markets; Entrepreneurship; History; Government and Politics; Auto Industry; Banking Industry; Electronics Industry; Middle East; Europe
Coplan, Asli M., and Geoffrey Jones. "Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey." Harvard Business School Working Paper, No. 15-035, November 2014.
- 11 Mar 2001
- Research & Ideas
Wired and Black: Focus on Careers
New economy companies may be moving at the speed of light, but they still need managers who can get the job done, according to career development experts who spoke at the African-American Student Union conference, "The Digital... View Details
Keywords: by Carrie Levine
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
in data. ML methods also address several issues raised by scholars pertinent to the norms of empirical research in the fields of strategy and management (such as “p-hacking” View Details
Keywords: Dina Gerdeman