Publications

May 2007
Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock

Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry

October 1992 (Revised October 1993)
Case

MCI Communications Corporation: National Accounts Program (Condensed)

By: Frank V. Cespedes

Concerns the early stages of a major-account program at MCI, a telecommunications firm seeking to penetrate the corporate-account market. Among the issues are: 1) coordination of field sales efforts with national account selling efforts; 2) sales strategy for major... View Details

Keywords: Accounting; Decision Choices and Conditions; Training; Compensation and Benefits; Management Practices and Processes; Marketing Strategy; Groups and Teams; Sales

Find at Harvard

01 Dec 2020
News

Tried and Tested

have control over that. When employees don’t have control over something that matters to them, this usually points toward potential policy interventions and also naturally occurring interventions that we can study cleanly. By comparison, proactive View Details

Keywords: Jen McFarland Flint; Scientific Research and Development Services

05 Jun 2006
Research & Ideas

Using Competition to Reform Healthcare

excellence in terms of patient value, given their particular patient mix, skills, and other circumstances. In each medical condition, providers must decide what roles they will play in the care cycle, and what services to offer to ensure good overall patient results.... View Details

Keywords: by Michael E. Porter; Health

03 Aug 2017
Blog Post

“I Can Acquire Important Skills, But Also Gain the Big Picture Perspective of a Founder.”

Global Immersion (FGI) program where students work with global partners on a project, he was assigned to his first choice of assignments, Bocadio, a food venture in Peru. “I had never imagined that I’d end up working in South America at... View Details

Keywords: Entrepreneurship

11 Jan 2021
Blog Post

Finding My Place at HBS

43 zip codes. Trey was recently named Social Innovator of the Year—Audience Choice by the United Way of Metropolitan Dallas. Our next project, called Trey SZN 3, is our most ambitious yet. In March 2021, Trey will launch a virtual... View Details

14 Jul 2015
Blog Post

On the Road: Zurich, Warsaw, and Istanbul

good books to read or movies to watch while traveling? Because we were traveling to three cities in six days, it was essential to have good travel entertainment material. Our book choices were: Girl on the Train by Paula Hawkins and The... View Details

14 May 2024
Blog Post

Creating Emerging Markets Sustainability Series - How to Build a Culture of Intrapreneurship

his full interview transcript. Defining traditional CSR as “cosmetic social responsibility,” Shah outlines an intentional choice to pursue essential and sustainable, albeit less visible, socio-economic impact. View Details

Web

Financial Management of Smaller Firms - Course Catalog

Recession and COVID. We discuss four recent acquisitions that faced significant financial hurdles. We study capital investment decisions made by smaller businesses, decisions that emphasize financial capacity and lifestyle choices instead... View Details

01 Sep 2015
News

Faculty Q&A: The Working World

policymakers in a way that leads to improved choices and decisions. The more analysis informs this debate, the better, so that we can more easily understand and model the outcome. When we make changes to immigration policy, what is the... View Details

Keywords: Julia Hanna

01 Mar 2005
News

Campaign Passes Goal, Continues

each recipient. This amount is a small fraction of the overall cost associated with attending HBS, which is $125,000 for a single student. “Decreasing our students’ debt load will open up more career choices in both the public and the... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

11 May 2011
News

The PMD 70 Tree and Other Memorials at HBS

academe: a tree planted near Burden by the PMD 70 class at their graduation. The class may have been inspired by the Partners Association, which had planted a tree in front of Soldiers Field Park apartments. PMD 70 donated the money for the tree but left the View Details

Keywords: Keith Larson; Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

November 2008
Case

The StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost

By: John D. Macomber

The case is intended for use with the HBS Educational Technology Group "Construction Bidding Simulation." Material that can be taught includes quantity survey methodology (from the case); analyzing preliminary estimated costs per building trade (from the discussion... View Details

Keywords: Decision Choices and Conditions; Construction; Cost; Contracts; Bids and Bidding; Real Estate Industry

March 2008
Teaching Note

2006 Hurricane Risk (TN)

By: André Perold and Erik Stafford

Teaching Note for [207075]. View Details

Keywords: Decision Choices and Conditions; Loss; Investment; Insurance; Natural Disasters; California

2009
Manual

Instructor's Manual to Accompany Corporate Information Strategy and Management: Text and Cases

By: Lynda M. Applegate, Robert D. Austin and Deborah Soule

This new edition examines how information technology enables organizations to conduct business in radically different and more effective ways. The authors objective is to provide readers with a better understanding of the influence of twenty-first century technologies... View Details

Keywords: Decision Choices and Conditions; Information Management; Managerial Roles; Strategy; Information Technology

2008
Working Paper

Opening Platforms: How, When and Why?

By: Thomas R. Eisenmann, Geoffrey Parker and Marshall Van Alstyne

Platform-mediated networks encompass several distinct types of participants, including end users, complementors, platform providers who facilitate users' access to complements, and sponsors who develop platform technologies. Each of these roles can be opened-that... View Details

Keywords: Decision Choices and Conditions; Governance Controls; Market Participation; Digital Platforms

Read Now

February 2006 (Revised April 2006)
Case

Grove International Partners

By: Robert F. Higgins, Carin-Isabel Knoop and Suzanne Petrela

Grove International Partners, one of the world's largest international real estate private equity funds, is actively seeking new investment opportunities in the seniors housing industry. The firm has identified two potential opportunities--one located in Japan and one... View Details

Keywords: Decision Choices and Conditions; Private Equity; Investment; Opportunities; Financial Services Industry; Health Industry; Japan; United Kingdom

June 2001 (Revised June 2001)
Case

Student Who Was Missing-in-Action, The

Assistant Professor Sam Benson was about to end the class session portion of his course with only student projects remaining. Then, he received a phone call from a student, George McHenry, who had missed 11 of 20 sessions. McHenry wanted to know what he needed to do to... View Details

Keywords: Motivation and Incentives; Higher Education; Decision Choices and Conditions; Learning; Education Industry