Publications

November 2022
Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal

In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details

August 1998 (Revised July 2002)
Case

Innovation at 3M Corporation (A)

By: Stefan H. Thomke and Ashok Nimgade

Describes how 3M Corp. introduces and learns a new and innovative methodology called Lead User research to understand future customer and market needs. A team from 3M's Medical-Surgical Markets Division applies the Lead User methodology to the field of surgical... View Details

Keywords: Innovation and Management; Innovation Strategy; Managerial Roles; Marketing Strategy; Demand and Consumers; Market Timing; Product Development; Problems and Challenges; Business Strategy; Medical Devices and Supplies Industry

02 Jan 2018
Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

more of an excuse to spend your hours at the office, lining your workplace's pockets at the expense View Details

Keywords: by Sean Silverthorne

01 Jun 2016
News

Research Brief: The High Cost of Election Expectations

IEBC than those who didn’t. Trust was even lower among those who voted for the losing coalition. Why the mismatch? Pons and his colleagues dug deep and discovered that part of... View Details

Keywords: Erin Peterson

01 Jan 2013
News

Silencing the Smartphone

18 Oct 2021
News

The Shortages Hitting Countries around the World

24 Aug 2018
Blog Post

Meet the MS/MBA: Engineering Sciences Class of 2020

The inaugural MS/MBA: Engineering Sciences cohort of 29 students arrived at Harvard on August 6th and they’ve already completed their first (intense!) course—System Engineering. With access to a host View Details

06 Sep 2011
Research & Ideas

The Power of Leadership Groups for Staying on Track

Author's Note: Why Leaders Lose Their Way, my article in the June 6, 2011, edition of Harvard Business School Working Knowledge, generated a large number View Details

Keywords: by Bill George

August 2021 (Revised November 2021)
Case

The NCB Capital Turnaround: Waking the Sleeping Giant

By: Sandra J. Sucher, Gamze Yucaoglu, Shalene Gupta and Fares Khrais

The case opens in 2019, five years after, Sarah Al Suhaimi, CEO of NCB Capital (NCBC), the investment arm of Saudi’s largest bank, NCB, took the helm. Having successfully turned the business to make it the market leader, she was contemplating her next steps as... View Details

Keywords: Turnaround; Investment Banking; Financial Institutions; Change Management; Leadership; Business Model; Strategy; Business and Stakeholder Relations; Management Teams; Asset Management; Growth and Development Strategy; Saudi Arabia

28 Sep 2012
News

The predictability principle

18 Feb 2016
News

Should Yellen Be the Central Banker to the World?

Web

The Spiritual Lives of Leaders - Course Catalog

HBS Course Catalog The Spiritual Lives of Leaders Course Number 1563 Professor Nien-hê Hsieh Senior Lecturer Derek van Bever Spring; Q3Q4; 3.0 credits 12 Sessions Paper/Project Course Overview Spiritual... View Details

19 Nov 2018
News

Architectural Innovation in the Software Industry

Article

Heuristics Guide the Implementation of Social Preferences in One-Shot Prisoner's Dilemma Experiments

By: Jillian J. Jordan, Valerio Capraro and David G. Rand

Cooperation in one-shot anonymous interactions is a widely documented aspect of human behavior. Here we shed light on the motivations behind this behavior by experimentally exploring cooperation in a one-shot continuous-strategy Prisoner’s Dilemma (i.e. one-shot... View Details

Keywords: Human Behavior; Social Evolution; Behavior; Cooperation; Decision Making; Game Theory

Read Now

01 Jun 2024
News

Conducting Business

like in the classroom. I wrote this for them. Here’s the scene: It’s the first class of my first day at Harvard... View Details

Keywords: Michael Farmer (MBA 1971); illustration by Lucinda Rogers; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

February 2021
Case

Measuring Impact at JUST Capital

By: Charles C.Y. Wang and Ethan Rouen

JUST Capital is a nonprofit organization that seeks to make public companies more "just" by measuring and ranking their overall impact on society, based on the priorities most important to the average American. This case examines JUST's strategy for influencing... View Details

Keywords: Nonprofit Organizations; Ethics; Measurement and Metrics; Performance Evaluation; Social Issues; Corporate Social Responsibility and Impact

March 2019 (Revised April 2019)
Case

Measuring Impact at JUST Capital

By: Ethan C. Rouen and Charles C.Y. Wang

JUST Capital is a nonprofit organization that seeks to make public companies more "just" by measuring and ranking their overall impact on society, based on the priorities most important to the average American. This case examines JUST’s strategy for influencing... View Details

Keywords: Corporate Social Responsibility and Impact; Social Issues; Performance Evaluation

October 2021
Case

Financial Reporting at Mattel

By: Aiyesha Dey, Trung Nguyen, Marshal Herrmann and Julia Kelley

In September 2020, Diana Ferguson was nearing her first Audit Committee meeting as the newly appointed Audit Committee chair of Mattel, Inc. Mattel was just recovering from an accounting scandal which had revealed the company’s poor internal controls and weak board... View Details