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  • All HBS Web  (13,406)
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    • Research  (5,074)
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  • Article

What Professional Service Firms Must Do to Thrive

By: Ashish Nanda and Das Narayandas
When the going gets tough, professional service firms (PSFs) often get desperate and chase all kinds of business just to keep the lights on. Consultancies, financial services firms, VC/PE firms, and the like offer services and sign up clients they should never have... View Details
Keywords: Professional Service Firms; Client Mix; Strategic Positioning; Organizations; Performance Effectiveness; Decision Making; Framework
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Nanda, Ashish, and Das Narayandas. "What Professional Service Firms Must Do to Thrive." Harvard Business Review 99, no. 2 (March–April 2021): 98–107.
  • March 2018 (Revised September 2023)
  • Case

X: The Foghorn Decision

By: Robert S. Huckman, Karim R. Lakhani and Kyle R. Myers
In February 2016, Kathy Hannun—a project leader at X, Alphabet Inc.'s so-called "moonshot factory"—had to prepare a recommendation for the senior leadership of X regarding the future of Foghorn, a project she was leading to develop a carbon-neutral process for... View Details
Keywords: Innovation; R&D Project Management; Radical Innovation; Clean Technology; Innovation and Management; Technological Innovation; Energy; Research and Development; Projects; Management; Decision Choices and Conditions; Technology Industry; Energy Industry; Green Technology Industry; California
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Huckman, Robert S., Karim R. Lakhani, and Kyle R. Myers. "X: The Foghorn Decision." Harvard Business School Case 618-060, March 2018. (Revised September 2023.)
  • 23 May 2013
  • Keynote Speech

The State of the Shared Value Field

By: Michael E. Porter
Michael E. Porter of Harvard Business School presents on the importance of shared value as business strategy. This keynote presentation was filmed on May 23rd, 2013 in Cambridge, Massachusetts, at the Global Shared Value Leadership Summit. Learn more at fsg.org. Join... View Details
Keywords: Creating Shared Value
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Porter, Michael E. "The State of the Shared Value Field." Global Shared Value Leadership Summit, FSG, Cambridge, MA, May 23, 2013.
  • 12 Feb 2015
  • Video

Ernest Shackleton: The Entrepreneur of Survival

  • October 2019 (Revised August 2020)
  • Case

The Predictive Index

By: Lynda M. Applegate and James Weber
Mike Zani and Daniel Muzquiz needed to decide next steps to create a new category in the human resources consulting industry and scale their company.
Zani and Muzquiz, serial entrepreneurs, acquired Predictive Index in 2014. Previously, as clients of the... View Details
Keywords: Human Resources; Selection and Staffing; Talent and Talent Management; Recruitment; Corporate Entrepreneurship; Venture Capital; Change Management; Disruptive Innovation; Digital Platforms; Growth and Development Strategy; Consulting Industry; Service Industry; United States
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Applegate, Lynda M., and James Weber. "The Predictive Index." Harvard Business School Case 820-034, October 2019. (Revised August 2020.)
  • 24 May 2013
  • News

What A.G. Lafley's Return Means for P&G

  • 05 May 2021
  • News

"The Heart of Business" with Hubert Joly

  • 15 Apr 2013
  • News

How to Reach Your Potential

  • May 2011
  • Article

The Wise Leader

By: Ikujiro Nonaka and Hirotaka Takeuchi
In an era of increasing discontinuity, wise leadership has nearly vanished. Many leaders find it difficult to reinvent their corporations rapidly enough to cope with new technologies, demographic shifts, and consumption trends. They can't develop truly global... View Details
Keywords: Communication Intention and Meaning; Interpersonal Communication; Experience and Expertise; Values and Beliefs; Knowledge Sharing; Knowledge Use and Leverage; Leadership; Leadership Development; Corporate Social Responsibility and Impact; Personal Characteristics; Power and Influence
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Nonaka, Ikujiro, and Hirotaka Takeuchi. "The Wise Leader." Harvard Business Review 89, no. 5 (May 2011).
  • 06 Oct 2023
  • Book

Yes, You Can Radically Change Your Organization in One Week

solve difficult problems. Denouncing Mark Zuckerberg’s informal Facebook motto, “move fast and break things,” partners Frei and Morriss combine their decades of consulting experience—Frei as the UPS Foundation Professor of Service Management at Harvard Business School,... View Details
Keywords: by Kristen Senz
  • 14 May 2013
  • Blog Post

Alumni: Where are they now? Featuring Matt…

Mayor Thomas M. Menino (the first as an HBS Leadership Fellow), I’ve spent the last year and a half on the Government Innovation team at Bloomberg Philanthropies, Michael R. Bloomberg’s charitable foundation. I lead initiatives to promote... View Details
Keywords: Nonprofit / Government
  • March 2023 (Revised March 2025)
  • Module Note

LCA Module Overview: Society

By: Nien-hê Hsieh
Leadership and Corporate and Accountability (LCA) is a required course in the first-year MBA curriculum at Harvard Business School to help managers determine and deliver on their economic, legal, and ethical responsibilities. This note summarizes the cases and outlines... View Details
Keywords: Corporate Social Responsibility and Impact
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Hsieh, Nien-hê. "LCA Module Overview: Society." Harvard Business School Module Note 323-096, March 2023. (Revised March 2025.)
  • August 2009
  • Case

Intuit

By: Frank V. Cespedes
This case study provides an overview of Intuit's growth and, in particular, the sales and service initiatives that historically fueled the company's growth from start-up to a corporation. It also outlines certain processes and cultural values, as well as specific... View Details
Keywords: Entrepreneurship; Product; Service Delivery; Business Processes; Organizational Culture; Sales; Business Strategy
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Cespedes, Frank V. "Intuit." Harvard Business School Case 810-018, August 2009.
  • 27 Nov 2018
  • News

Fearless outperformance: creating conditions for the very best teams to excel

  • 2014
  • Book

Collective Genius: The Art and Practice of Leading Innovation

By: Linda A. Hill, Greg Brandeau, Emily Truelove and Kent Lineback
Why can some organizations innovate time and again, while most cannot? You might think the key to innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help—but there's only... View Details
Keywords: Innovation; Innovation Leadership; Leadership; Organizational Culture; Innovation and Invention
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Hill, Linda A., Greg Brandeau, Emily Truelove, and Kent Lineback. Collective Genius: The Art and Practice of Leading Innovation. Boston: Harvard Business Review Press, 2014.
  • 2016
  • Book

The Three Box Solution: A Strategy for Leading Innovation

By: Vijay Govindarajan
How to Innovate and Execute. Leaders already know that innovation calls for a different set of activities, skills, methods, metrics, mind-sets, and leadership approaches. And it is well understood that creating a new business and optimizing an already existing one are... View Details
Keywords: Innovation Strategy; Innovation Leadership
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Govindarajan, Vijay. The Three Box Solution: A Strategy for Leading Innovation. Boston: Harvard Business Review Press, 2016.
  • 21 Sep 2015
  • Book

What It Takes to Learn to Be a Leader

Keywords: by Roberta Holland
  • 05 Jul 2023
  • News

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

  • 06 Sep 2019
  • News

Walmart CEO's decision on guns is the kind of corporate courage we need

  • Web

Organizational Behavior - Doctoral

Gender Edward H. Chang Robin J. Ely Alexandra C. Feldberg Kathleen L. McGinn Group dynamics Robin J. Ely Amit Goldenberg Human resource management Ethan S. Bernstein Raffaella Sadun Leadership Rakesh Khurana Joshua D. Margolis Jeffrey T.... View Details
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