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  • October 1999 (Revised February 2000)
  • Case

Steinway & Sons: Buying a Legend (A)

By: John T. Gourville and Joseph B. Lassiter III
It is 1995 and Steinway & Sons has just been purchased by two young entrepreneurs. For 140 years, Steinway has held the reputation for making the finest quality grand pianos in the world. The past 25 years have proven to be a challenge, however. First, the company has... View Details
Keywords: Business Startups; Decisions; Entrepreneurship; Globalization; Crisis Management; Brands and Branding; Marketing Strategy; Quality; Competitive Strategy; Manufacturing Industry; Japan; New York (state, US)
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  • August 2022
  • Case

In-Q-Tel: Innovation On A Mission

By: Joshua Lev Krieger and Josh Lerner
In 2022, the leaders of In-Q-Tel (IQT) considered what was next for the unique mission-driven organization. Since 1999, IQT had one mission: to be the most sophisticated source of strategic technical knowledge and capabilities to the U.S. government and its allies. IQT... View Details
Keywords: Mission and Purpose; National Security; Technological Innovation; Research; Geopolitical Units; Risk Management; Recruitment; Growth and Development Strategy; Venture Capital; Knowledge Management; Information Industry; Banking Industry
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  • November 1994 (Revised March 1996)
  • Case

Pepsi's Regeneration, 1990-1993

By: David A. Garvin and Donald N. Sull
Craig Weatherup, the president and CEO of Pepsi Cola, leads a change process that completely transforms his company. It includes a new vision, operating philosophy, strategy, and organizational structure. He also introduces process improvement techniques and builds new... View Details
Keywords: Transformation; Leading Change; Growth and Development Strategy; Management Systems; Standards; Organizational Structure; Outcome or Result; Performance Improvement; Problems and Challenges; Food and Beverage Industry
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  • 2016
  • Working Paper

The Climate Custodians

By: Robert G. Eccles and Tim Youmans
Can custody banks become key players in climate change? Custody banks joining the battle against climate change will signal a significant shift in governance ideology for this highly regulated industry so critical to the global financial system. While global custody... View Details
Keywords: Pollutants; Climate Change; Capital Markets; Investment Banking; Institutional Investing; Policy
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  • Teaching Interest

Launching New Ventures—Jump-Starting Innovation for Entrepreneurs and Business Owners (Executive Education)

By: William R. Kerr
Starting up a new venture amid rapid change is fraught with challenges. Whether you are starting a new business, launching a new business line, or building an entrepreneurial culture within a small-to-midsize company, this program provides a new perspective and core... View Details

    Improving the Rhythm of Your Collaboration

    Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

    • June 2013
    • Case

    Olympic Rent-A-Car U.S.: Customer Loyalty Battles

    By: John Deighton and James T. Kindley
    The marketing and operations managers for Olympic Rent-A-Car meet to decide how to respond to changes in the loyalty rewards program at the market-leading competitor. The competitor's program gives awards based on dollars spent instead of days rented and eliminates... View Details
    Keywords: Customer Relationship Management; Competitive Strategy; Marketing; Operations; Auto Industry; Service Industry
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    • 04 Jul 2016
    • Research & Ideas

    Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

    the Organizational Behavior unit at Harvard Business School, who spent five years as a management consultant at the Boston Consulting Group (BCG) before joining the HBS faculty. “And so we have this sort of binge diet kind of process of... View Details
    Keywords: by Carmen Nobel
    • 11 Mar 2001
    • Research & Ideas

    Evolving for Success [Part Two]

    Companies and people need to embrace change in order to succeed in the future, according to HBS professor Rosabeth Moss Kanter. In this, the second of a two-part interview for HBS Working Knowledge, she explains the leadership skills of... View Details
    Keywords: by Staff
    • July 2002 (Revised August 2002)
    • Case

    Washington Hospital Center (B): The Power of Insight

    By: Rosabeth M. Kanter and Michelle Heskett
    Dr. Craig Feied considers how to take a major technical innovation beyond his own department into a large hospital system. Reviews how proprietary information systems became indispensable in the department of emergency medicine and what it took to introduce the change... View Details
    Keywords: Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Adoption; Health Industry; District of Columbia
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    • June 1995
    • Case

    Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other

    By: Rosabeth M. Kanter and Pamela A. Yatsko
    In its second year of operation, the joint venture between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China to manufacture telecommunications equipment in China has hit a crisis. The Chinese partner has asked Northern Telecom to replace its... View Details
    Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Crisis Management; Financial Crisis; Job Cuts and Outsourcing; Leadership; Telecommunications Industry; Manufacturing Industry; Canada; China
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    • January 2003 (Revised July 2005)
    • Case

    Finding a CEO for the School District of Philadelphia: Searching for a Savior?

    Following the largest state takeover of a local public school district in U.S. history, a new governing body must find a CEO to effect a large-scale turnaround in the Philadelphia school district. This case examines the context of large urban public schools and... View Details
    Keywords: Leading Change; Restructuring; Education; Crisis Management; Education Industry; Philadelphia
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    • October 2000 (Revised March 2001)
    • Case

    eLance.com: Building a Professional Services Marketplace

    By: Lynda M. Applegate and Kristin Kohler
    Launched as an eBay for services, eLance promises to leverage the capabilities of the Internet to not only change the way services are bought and sold, but change the fundamental dynamics of the global economy. Building on theories posited in the HBR article by Tim... View Details
    Keywords: Entrepreneurship; Technological Innovation; Job Search; Business or Company Management; Growth and Development Strategy; Business Strategy; Competitive Strategy; Web Sites; Information Technology Industry; Service Industry
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    • Program

    Designing and Executing Corporate Revitalization

    transformation. If your company is at an inflection point, how do you proceed? Will your business be held back by old ways of thinking or is it willing to embrace new frontiers? Will your company be static and hesitant in the face of a View Details
    • 23 Jan 2024
    • Research & Ideas

    How to Keep Employees Productive: Support Caregivers

    Ostensibly, Shah was trying to refocus employees. New research from Harvard Business School Professor Joseph B. Fuller offers a different take. When workers feel tension between their work and private lives, they’re likely to quit or be less productive. Fuller’s latest... View Details
    Keywords: by Kara Baskin
    • TeachingInterests

    The Business of Entertainment, Media, and Sports (MBA)

    By: Anita Elberse
    This second-year MBA course is primarily designed for students pursuing a career in the entertainment, media and sports sectors -- including film, television, music, publishing, video games, the performing arts, sports, fashion, and advertising -- or who plan to work... View Details
    • 01 Nov 1999
    • Lessons from the Classroom

    What’s Next & So What? Leading in the 21st Century

    does the course fit into a global context? Hamel: In the last few years, the business world has changed dramatically. No longer moving linearly or at a steady, predictable pace, the world has become fundamentally discontinuous. Most... View Details
    Keywords: by Staff
    • 22 Aug 2016
    • Research & Ideas

    Master the One-on-One Meeting

    But how we treat them as individuals can determine the way their DNA will impact the fabric of your organization. What are you doing, as their manager, to make sure they are satisfied and making the best contribution to your organization? I have View Details
    Keywords: by Julia B. Austin
    • 24 Jun 2014
    • First Look

    First Look: June 24

    http://hbr.org/product/the-novartis-malaria-initiative/an/314103-PDF-ENG Harvard Business School Case 114-082 Managing Change at Axis Bank (A) Axis Bank is India's third largest private sector bank. In April... View Details
    Keywords: Sean Silverthorne
    • 02 Aug 2011
    • First Look

    First Look: August 2

      PublicationsThe Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Press, 2011 Abstract The most effective managers have the... View Details
    Keywords: Sean Silverthorne