Publications

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February 2003 (Revised July 2005)
Case

British Broadcasting Corporation (B): Making it Happen

By: Rosabeth M. Kanter and Douglas A Raymond

Greg Dyke, the new director general of the British Broadcasting Corp. (BBC), has launched an ambitious change program, called Making It Happen, with the objective of unlocking creativity, building a sense of common purpose, and encouraging collaboration throughout the... View Details

Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom

September 1992 (Revised November 1996)
Case

Royal Automobile Club Rescue Services Division: Transformation Through Technology

By: W. Earl Sasser and Roger H. Hallowell

The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details

Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Auto Industry; United Kingdom

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01 Dec 2019
News

Shaping Leaders Who Understand Business and the Environment

Michael Toffel, the Senator John Heinz Professor of Environmental Management and chair of the Business and Environment Initiative Five years ago, as George Serafeim recalls, if he had walked into the classroom on the first day and mentioned ESG (environmental, social,... View Details

Keywords: April White

22 Oct 2013
First Look

First Look: October 22

and adapt leadership and talent management best practices to law firm structures and challenges. Chapters cover all of the important aspects of strategic talent management and provide practical guidance from law firm talent management... View Details

Keywords: Sean Silverthorne

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

efficiency, innovation, quality, and responsiveness to customers—even as one also finds adaptations to cultural differences." These comments tend to question whether management leadership has a "geographic home" as opposed... View Details

Keywords: by James Heskett

05 Dec 2022
Blog Post

2022 Climate Symposium: Tackling Climate Together

discussions featuring industry experts in the following areas: Energy Transition; Ag-Tech Innovations; Consumer Driven Sustainability; Living with Climate Change; Early Stage Climate Investing; Scaling Carbon Markets; Climate Mitigation & View Details

15 Aug 2024
Blog Post

Navigating the Future of Renewable Energy at Port Esbjerg

and a presentation by Total Energies, and a walkthrough of the port’s district heating plant. Port Esbjerg offered us a unique perspective on how a port can be a central hub in the transition to renewable energy. Adapting Infrastructure... View Details

Web

Getting Things Done: Motivating Yourself and Others - Course Catalog

self-motivation techniques that may undermine or reinforce value creating behavior. Special attention will be given to motivation challenges in remote and hybrid work environments, addressing how traditional motivation approaches must View Details

01 Jun 2012
News

Alumni Book Briefs

produces continual improvement and allows them to rapidly adapt to change without succumbing to complexity. Dorade: The History of an Ocean Racing Yacht by Douglas D. Adkins (MBA 1975) (David R. Godine) This is a history of the Dorade,... View Details

Keywords: News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

02 Mar 2015
Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

forgoing an inspection of the trees. And many trees in the retail forest, that is, many brick-and-mortar stores, are in ill health. Like trees, retail stores are long-lived, often with leases lasting ten or more years, and are unable to rapidly View Details

Keywords: Re: Rajiv Lal; Retail

01 Nov 2012
Research & Ideas

Book Excerpt: Judgment Calls

translated to another—he hit upon a pair of tweezers that was being used on the assembly line of an electronics company. He was able to adapt these tweezers to the more medical use of removing splinters. Time passed and the idea took... View Details

Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products

14 Apr 2009
First Look

First Look: April 14, 2009

Ubel Publication: Health Psychology 27, no. 6 (November 2008): 669-675 Abstract Objective: The authors addressed a lingering concern in research on hedonic adaptation to adverse circumstances. This research typically relies on self-report... View Details

Keywords: Martha Lagace

September 2009
Article

Labor Market Institutions and Global Strategic Adaptation: Evidence from Lincoln Electric

By: Jordan I. Siegel and Barbara Zepp Larson

Although one of the central questions in the global strategy field is how multinational firms successfully navigate multiple and often conflicting institutional environments, we know relatively little about the effect of conflicting labor market institutions on... View Details

Keywords: Institutions; Labor Market; Complementarity; Global Strategy; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; Labor Unions; Laws and Statutes; Operations; Organizational Change and Adaptation; Manufacturing Industry

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September 2006 (Revised January 2008)
Case

Providian Financial Corporation

By: John R. Wells

On October 3, 2005, Washington Mutual acquired Providian Financial Corporation, the ninth-largest credit card issuer in the U.S., for $6.5 billion. At the time, Providian had approximately 10 million customer relationships and a balance of $18.6 billion. For some... View Details

Keywords: Mergers and Acquisitions; Restructuring; Customer Relationship Management; Insolvency and Bankruptcy; Credit Cards; Organizational Change and Adaptation; Financial Services Industry; United States

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details

May 2019
Case

Canada Mortgage and Housing Corporation: 'One CMHC' and Version 3.0

By: Boris Groysberg and Sarah L. Abbott

When Evan Siddall was appointed CEO of Canada Mortgage Housing Corporation (CMHC) five years earlier, he had embarked on a major organizational restructuring. Now he is spearheading another round of changes. CMHC has adopted an ambition vision and five year strategic... View Details

June 1992 (Revised March 2006)
Case

Concordia Casting Company

By: F. Warren McFarlan

Describes five years of development in a centralized data processing activity serving a highly decentralized corporation. Data processing manager discovers that a major software system conversion is a full year behind schedule, and subsequently makes several managerial... View Details

Keywords: Analytics and Data Science; Applications and Software; System; Information Technology; Change Management; Organizational Change and Adaptation; Leadership Style; Leading Change; Human Resources; Conflict and Resolution; Supply Chain Management; Accounting; Auto Industry