Change Leadership - Publications - Faculty & Research

June 2012
Case

Perfect Storm over Zurich Airport (A) (Abridged)

By: Michael L. Tushman and Carin-Isabel Knoop

Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details

Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry

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06 Jul 2009
Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

across multiple types of necessary evils: Have pairs or teams perform these tasks together. Create ample time and space after these tasks for people to decompress and debrief. Provide the right physical environment—a quiet, private area for delivering layoff news. Q:... View Details

Keywords: by Martha Lagace

09 Jul 2019
News

The Road to Impact

Rwanda. In 2008, the government of Rwanda changed the language of instruction from French to English, which presented a problem, he says, because many of the instructors did not speak English, including the teacher whose class he visited.... View Details

Keywords: Lisa Scanlon Mogolov; Educational Support Services; Educational Services; Ambulatory Health Care Services; Health, Social Assistance

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details

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05 Mar 2020
News

Green Light

stacks of the white foam growing racks—she lays out the challenge. Climate change and its progenies, drought and flooding, are threatening traditional agricultural systems. And even when those systems work, they still rely on... View Details

Keywords: Dan Morrell; photographed by Scott Nobles

16 Mar 2018
News

Enabling The Pursuit of Entrepreneurial Dreams

AwesomenessTV was sold to NBCUniversal, the timing was right. “I was wearing many hats at the studio — from business development to finance to marketing and operations. I learned a lot on the job, but thought an HBS education would elevate the View Details

01 Jun 2022
News

Vision: Into the Breach

Cyberattacks are surging: Accenture reports that cyber intrusions jumped by 125 percent, globally, in the first half of 2021 over the same period in 2020. And while all those data breaches and ransomware attacks have meant major headaches for companies and their... View Details

Keywords: Alexander Gelfand

16 Oct 2020
News

When Should Your Company Speak Up About a Social Issue?

12 Apr 2016
News

The Auto Industry's Existential Moment

Keywords: automotive industry; innovation; electric cars; Transportation Equipment Manufacturing; Manufacturing

March 2021
Case

The U.S. Home Improvement Sector in 2020

By: José Alvarez and David Lane

Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of COVID-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted... View Details

Keywords: Change Management; Trends; Leading Change; Operations; Organizational Change and Adaptation; Performance; Technology; Construction Industry; United States

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2002
Casebook

General Management: Processes and Action: Text and Cases

By: David A. Garvin

Keywords: General Management; Learning Organizations; Implementation; Management; Cases; Strategic Planning; Decision Making; Change Management; Leadership Style; Organizational Culture

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29 Jul 2024
News

Leading the Way

Illustration by Gisela Goppel When Michael Trejo (MBA 2013) was a freshman at Arizona State University (ASU) in 2005, he almost lost his full scholarship. “I just really lacked direction,” says Trejo. That’s when he joined ASU’s Hispanic Students Business Association... View Details

September 2023
Supplement

Arcos Dorados: Decarbonizing McDonald’s in Latin America – Standard vs Geographically Customized Strategy

By: George Serafeim and Michael W. Toffel

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01 Jun 2021
News

Businesses Must Be Accountable for Their Promises on Racial Justice

17 May 2017
News

Nisa Godrej Takes Over

she met considerable resistance from the parent company chiefs, including her father. "Godrej has been one of those lifetime employers, and you don't change management," Nisa explains. "Within that year, I probably said I was quitting two... View Details

01 Mar 2019
News

In Character: A Case Discussion Drama

pressure? “We try to emphasize that this is not easy,” says Beshears, who led the course with Senior Lecturer Andy Wasynczuk. “A big part of achieving some degree of success is having the flexibility to change your mind. That’s important... View Details

Keywords: Julia Hanna

17 Feb 2021
Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

less.” LEADING IN TIMES OF UNCERTAINTY More Stories in This Series How Remote Work Changes What We Think About Onboarding What Leaders Can Do to Fight the COVID Fog It’s Time to Reset Decision-Making in Your Organization What the... View Details

Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg