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      • November 1983 (Revised May 1990)
      • Case

      Procter & Gamble Co. (A)

      By: John A. Quelch
      An associate advertising manager at Procter & Gamble is considering several options to strengthen the company's position in the light duty liquid detergent market. One option is to introduce a fourth Procter & Gamble brand in the category. Provides substantial... View Details
      Keywords: Product Positioning; Advertising; Product Launch; Brands and Branding; Consumer Products Industry; United States
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      Quelch, John A. "Procter & Gamble Co. (A)." Harvard Business School Case 584-047, November 1983. (Revised May 1990.)
      • November 1983 (Revised May 1990)
      • Case

      Procter & Gamble Co. (B)

      By: John A. Quelch
      The brand assistant on H-80, a new light duty liquid detergent, has to develop a year-one national promotion plan for the new product. Illustrates one of the important tasks of a Procter & Gamble brand assistant and provides substantial information on different types... View Details
      Keywords: Advertising; Product Launch; Product Marketing; Brands and Branding; Consumer Products Industry; United States
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      Quelch, John A. "Procter & Gamble Co. (B)." Harvard Business School Case 584-048, November 1983. (Revised May 1990.)
      • November 1983
      • Article

      On the Problems of Applying Ramsey Pricing to the Railroad Industry with Uncertain Demand Elasticities

      By: William B. Tye and Dutch Leonard
      Keywords: Problems and Challenges; Price; Risk and Uncertainty; Rail Industry
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      Tye, William B., and Dutch Leonard. "On the Problems of Applying Ramsey Pricing to the Railroad Industry with Uncertain Demand Elasticities." Transportation Research Part A: General 17, no. 6 (November 1983).
      • July–August 1983
      • Article

      End-Game Strategies for Declining Industries

      By: Kathryn Rudie Harrigan and M. E. Porter
      Many companies are faced with declining product demand beyond their control. A study of the strategies of over 95 companies that confronted declining markets suggests that companies can often be very successful if they analyze all the characteristics that shape... View Details
      Keywords: Strategy; Business Ventures
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      Harrigan, Kathryn Rudie, and M. E. Porter. "End-Game Strategies for Declining Industries." Harvard Business Review 61, no. 4 (July–August 1983).
      • Article

      Consumer Promotions in Service Marketing

      By: Christopher Lovelock and John A. Quelch
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      Lovelock, Christopher, and John A. Quelch. "Consumer Promotions in Service Marketing." Business Horizons 26, no. 3 (May–June 1983): 66–75.
      • 1983
      • Article

      Consumer Decision Making: Strategies, Cognitive Effort, and Perceived Risk

      By: Rohit Deshpandé and Wayne D. Hoyer
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      Deshpandé, Rohit, and Wayne D. Hoyer. "Consumer Decision Making: Strategies, Cognitive Effort, and Perceived Risk." AMA Educators' Proceedings (1983): 88–91.
      • October 1982 (Revised May 1992)
      • Case

      Johnson & Johnson: The Tylenol Tragedy

      By: Stephen A. Greyser
      In October 1982, Johnson & Johnson was confronted with a major crisis when seven deaths were attributed to poisoned Tylenol. The case reviews the facts as known a week after the incident occurred, and raises a wide range of questions regarding consumer behavior,... View Details
      Keywords: Consumer Behavior; Corporate Social Responsibility and Impact; Competitive Strategy; Crisis Management; Health Care and Treatment; Pharmaceutical Industry
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      Greyser, Stephen A. "Johnson & Johnson: The Tylenol Tragedy." Harvard Business School Case 583-043, October 1982. (Revised May 1992.)
      • July 1982 (Revised May 1992)
      • Case

      Danton's: The Specialty Store Men's Apparel Business

      By: Richard S. Tedlow
      Keywords: Marketing Strategy; Consumer Behavior; Apparel and Accessories Industry
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      Tedlow, Richard S. "Danton's: The Specialty Store Men's Apparel Business." Harvard Business School Case 583-008, July 1982. (Revised May 1992.)
      • June 1982
      • Supplement

      Hartmann Luggage, Video

      By: John A. Quelch
      The company president describes current strategy, and the decisions made in response to the problems. View Details
      Keywords: Decision Choices and Conditions; Business Strategy; Consumer Products Industry
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      Quelch, John A. "Hartmann Luggage, Video." Harvard Business School Video Supplement 882-509, June 1982.
      • April 1982 (Revised June 1993)
      • Case

      Hart Schaffner & Marx: The Market for Separately Ticketed Suits

      By: Richard S. Tedlow
      Calls for a decision on whether Hart Schaffner & Marx, the nation's leading manufacturer of high quality, branded suits, should expand its product line by marketing suits that are separately ticketed (i.e., the coat, vest, and slacks are sold from individual hangers... View Details
      Keywords: Advertising; Decisions; Price; Markets; Distribution Channels; Production; Mathematical Methods; Competitive Strategy; Apparel and Accessories Industry
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      Tedlow, Richard S. "Hart Schaffner & Marx: The Market for Separately Ticketed Suits." Harvard Business School Case 582-134, April 1982. (Revised June 1993.)
      • March 1982 (Revised September 1985)
      • Case

      Sealed Air Corporation

      By: Robert J. Dolan
      Market leadership and technological innovation have marked Sealed Air's participation in the U.S. protective packaging market. Several small regional producers have introduced products which are less effective than Sealed Air's but similar in appearance and cheaper.... View Details
      Keywords: Product Marketing; Product; Technological Innovation; Supply and Industry; Competitive Advantage; Consumer Products Industry; United States
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      Dolan, Robert J. "Sealed Air Corporation." Harvard Business School Case 582-103, March 1982. (Revised September 1985.)
      • Article

      Experience Curves and Dynamic Demand Models: Implications for Optimal Pricing Strategies

      By: Robert J. Dolan
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      Dolan, Robert J. "Experience Curves and Dynamic Demand Models: Implications for Optimal Pricing Strategies." Journal of Marketing 45, no. 1 (Winter 1981).
      • November 1981
      • Supplement

      Corning Glass Works International, Part I, Interviews with Division Managers, Video

      By: Christopher A. Bartlett and Michael Y. Yoshino
      Presents tapes of interviews with Forrest Behm (previously president of Corning International), Bill Hudson (ex-country manager, international business manager, world board chairman, and current product division manager), and Van Campbell (corporate treasurer).... View Details
      Keywords: Globalized Firms and Management; Global Strategy; Consumer Products Industry
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      Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International, Part I, Interviews with Division Managers, Video." Harvard Business School Video Supplement 882-512, November 1981.
      • 1981
      • Chapter

      Consumer Satisfaction and Dissatisfaction in the Elderly Market

      By: S. Ash, J. Quelch and D. Gardiner
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      Ash, S., J. Quelch, and D. Gardiner. "Consumer Satisfaction and Dissatisfaction in the Elderly Market." In More Progress in Consumer Satisfaction/Dissatisfaction Research, edited by R. Day and H. Hunt, 86–96. Bloomington: Indiana University, School of Business, 1981.
      • 1981
      • Chapter

      Consumer Satisfaction with Professional Services

      By: J. Quelch and S. Ash
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      Quelch, J., and S. Ash. "Consumer Satisfaction with Professional Services." In Marketing of Services, edited by W. R. George and J. H. Donnelly, 82–85. Chicago: American Marketing Association, 1981.
      • July 1981 (Revised June 1987)
      • Case

      Hartmann Luggage Co.: Price Promotion Policy

      By: John A. Quelch
      The president and the marketing vice president are reviewing past Hartmann price promotions in order to decide whether to run one or more promotions in 1981-82. View Details
      Keywords: Price; Product Marketing; Consumer Products Industry
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      Quelch, John A. "Hartmann Luggage Co.: Price Promotion Policy." Harvard Business School Case 581-068, July 1981. (Revised June 1987.)
      • May 1981 (Revised December 1992)
      • Case

      Chesebrough-Pond's, Inc.: Vaseline Petroleum Jelly

      By: John A. Quelch
      The product manager for Vaseline Petroleum Jelly has to prepare the 1978 brand budget and determine expenditure levels for advertising, trade promotion, and consumer promotion. View Details
      Keywords: Advertising; Budgets and Budgeting; Product Marketing; Brands and Branding; Consumer Products Industry; Consumer Products Industry
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      Quelch, John A. "Chesebrough-Pond's, Inc.: Vaseline Petroleum Jelly." Harvard Business School Case 581-047, May 1981. (Revised December 1992.)
      • May 1981 (Revised June 1994)
      • Case

      Stride Rite: Demand Forecasting Process (A)

      By: Arthur Schleifer Jr.
      Keywords: Demand and Consumers; Forecasting and Prediction; Apparel and Accessories Industry
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      Schleifer, Arthur, Jr. "Stride Rite: Demand Forecasting Process (A)." Harvard Business School Case 181-122, May 1981. (Revised June 1994.)
      • May 1981
      • Supplement

      Stride Rite: Demand Forecasting Process (B)

      By: Arthur Schleifer Jr.
      Keywords: Forecasting and Prediction; Apparel and Accessories Industry
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      Schleifer, Arthur, Jr. "Stride Rite: Demand Forecasting Process (B)." Harvard Business School Supplement 181-123, May 1981.
      • April 1981 (Revised January 1997)
      • Case

      Corning Glass Works: The Z-Glass Project

      By: Kim B. Clark
      Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative and there are deep disagreements about what is wrong and how to fix... View Details
      Keywords: Decisions; Production; Problems and Challenges; Conflict Management; Performance Productivity; Factories, Labs, and Plants; Groups and Teams; Consumer Products Industry; Consumer Products Industry; United States
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      Clark, Kim B. "Corning Glass Works: The Z-Glass Project." Harvard Business School Case 681-091, April 1981. (Revised January 1997.)
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