Show Results For
- All HBS Web
(19,259)
- Faculty Publications (2,401)
Show Results For
- All HBS Web
(19,259)
- Faculty Publications (2,401)
- Research Summary
The Commercialization of Internet Infrastructure
Why did commercial Internet service initially develop in some geographical areas and not others? What determines the success of businesses? What determines the value of Internet services? The research stream developed the first analysis of the Internet access... View Details
- Research Summary
The Economics of Enterprise IT
Why do some organizations adopt new information systems while others do not? Why do some face high costs while others do not? Professor Greenstein has been pursuing this stream of research throughout his career, analyzing the factors shaping the costs of acquiring... View Details
- Research Summary
The Future of Market Capitalism
- Research Summary
The Origins, Current State, and Future of Capitalism
- Research Summary
The Process of Managing Business Transformation
- Forthcoming
- Article
The Rise of Remote Work: Evidence on Productivity and Preferences from Firm and Worker Surveys
- Research Summary
The Role of Information Technology in the Provision of Services
- Research Summary
The Transition to Retirement
My current major research program is the Retirement Transitions Study: a broad study of retiring professionals' everyday experiences, including identification with work; identity stability, change, and development; meaningfulness of work; changes in life structure,... View Details
- Research Summary
The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
- Research Summary
The Unexpected Effects of Workplace Transparency
Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
- Teaching Interest
Theoretical and Empirical Perspectives on Entrepreneurship (Doctoral)
- Research Summary
Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
- Research Summary
Understanding Human Nature
- Research Summary
US-China Relations
- Research Summary
War & Peace
- Article
When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations
- Research Summary
Workforce Change
This research encompasses layoffs, furloughs and restructuring, global practices that affect millions of employees and thousands of companies every year. In this work I aim to replace bad practice that damages trust with good (or at least better) practice through... View Details
- Research Summary
Working Papers
Anton, James J. and Dennis A. Yao (2011). "Delay as Agenda Setting."
- Abstract: In this paper we examine a class of... View Details
- Research Summary
Working Papers
Lewis, Tracy R. and Dennis A. Yao. (2001, revised 2006). "Innovation, Knowledge Flow, and Worker... View Details