• October 2011 (Revised July 2013)
• Case

Delta/Signal Corp.

By: V.G. Narayanan, Lisa Brem and Matthew Packard

This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard... View Details

Keywords: Balanced Scorecard; Business Strategy; Financial Reporting; Leading Change; Performance Evaluation; Growth and Development Strategy; Web Services Industry; Auto Industry

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Narayanan, V.G., Lisa Brem, and Matthew Packard. "Delta/Signal Corp." Harvard Business School Case 112-048, October 2011. (Revised July 2013.)

• 27 Jul 2020
• Book

Reflection: The Pause That Brings Peace and Productivity

what to do and when. “That is your call,” he says. What the design principles provide is a template for sound reflection in a hectic world. [div class=infogram-embed data-id=_/VZte60GUZvifD3GzJskt][/div] 1: Aim for good enough For many of the View Details

Keywords: by Dina Gerdeman

• October 2001
• Case

SchoolSuccess.net

By: James E. Austin and Arthur McCaffrey

The mission of the nonprofit Jumpstart for Young Children was to address the problem of school readiness of low-income family preschoolers. It had been growing significantly, and to achieve its projected expansion would require major increases in funding. After... View Details

Keywords: Nonprofit Organizations; Early Childhood Education; Venture Capital; Growth and Development Strategy; Business Startups; Management Teams

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Austin, James E., and Arthur McCaffrey. "SchoolSuccess.net." Harvard Business School Case 302-008, October 2001.

• September 1990 (Revised April 1993)
• Case

R.J. Reynolds Tobacco Co.

By: William J. Bruns Jr.

Following the company's purchase as a part of a leveraged buyout, the new management team of R.J. Reynolds Tobacco Co. had to decide what to do about the build-up of excess inventory of its independent wholesale customers. The case introduces students to the problems... View Details

Keywords: Activity Based Costing and Management; Customer Satisfaction; Business or Company Management; Business Growth and Maturation; Consumer Products Industry

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Bruns, William J., Jr. "R.J. Reynolds Tobacco Co." Harvard Business School Case 191-038, September 1990. (Revised April 1993.)

• 21 Feb 2019
• Blog Post

Machine Learning and Behavioral Economics

more – we can understand each person’s baseline health, making it easier to detect signals of disease before they fully manifest themselves. It’s a proactive versus reactive approach.” Applying a general management perspective to machine... View Details

• 2020
• Book

Experimentation Works: The Surprising Power of Business Experiments

By: Stefan Thomke

Don’t fly blind. See how the power of experiments works for you. When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition,... View Details

Keywords: Experimentation; Experiments; Market Research; Innovation and Invention; Innovation and Management; Customers; Research

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Thomke, Stefan. Experimentation Works: The Surprising Power of Business Experiments. Boston, MA: Harvard Business Review Press, 2020.