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Publications

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  • All HBS Web  (1,035)
    • News  (217)
    • Research  (652)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (194)

Show Results For

  • All HBS Web  (1,035)
    • News  (217)
    • Research  (652)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (194)
← Page 12 of 1,035 Results →

    Operational Transparency

    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

    • 2010
    • Other Unpublished Work

    Hunkering Down and Venturing Out: Network Activation in Response to the Uncertainty of Organizational Restructuring

    Uncertain times in organizational life are often accompanied by shifts in resources and power and can trigger a desire for people to affiliate with others. Yet little is understood about which network ties people activate when they feel uncertain about their standing... View Details
    Keywords: Risk and Uncertainty; Restructuring; Interpersonal Communication; Organizational Structure
    Citation
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    Srivastava, Sameer B. "Hunkering Down and Venturing Out: Network Activation in Response to the Uncertainty of Organizational Restructuring." November 2010.

      The Magic That Makes Customer Experiences Stick

      The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details

      • July–August 2019
      • Article

      The Soul of a Startup

      By: Ranjay Gulati
      There’s an essential, intangible something in start-ups—an energy, a soul. It inspires enthusiasm and fosters a sense of deep connection and mutual purpose. While this spirit persists, engagement is high and businesses keep their edge.
      But all too often,... View Details
      Keywords: Business Startups; Mission and Purpose; Customer Focus and Relationships; Employees; Creativity; Business Growth and Maturation
      Citation
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      Gulati, Ranjay. "The Soul of a Startup." Harvard Business Review 97, no. 4 (July–August 2019): 85–91.
      • June 2014
      • Case

      Making Progress at IDEO

      By: Teresa M. Amabile and Katrina Flanagan
      This case focuses on different types of client relationships at IDEO, the value of these relationships for IDEO and clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design... View Details
      Keywords: Organizational Change and Adaptation; Motivation and Incentives; Employees; Customer Focus and Relationships; Service Industry
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      Amabile, Teresa M., and Katrina Flanagan. "Making Progress at IDEO." Harvard Business School Case 814-123, June 2014.
      • 18 May 2015
      • Research & Ideas

      Advertisers Get Serious About Playing With Their Brands

      talk or Kardashian talk and sometimes they go a little bit too far” Play involves both intentional interaction and turn-taking—and social media engagement between marketer and consumer certainly qualifies—making play an appropriate word... View Details
      Keywords: by Dina Gerdeman; Advertising
      • 11 Oct 2004
      • Research & Ideas

      Four Ways to Create Lasting Change

      Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough,... View Details
      Keywords: by Martha Lagace
      • 17 Feb 2012
      • Working Paper Summaries

      Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomer Self-Expression

      Keywords: by Dan Cable, Francesca Gino & Brad Staats
      • 05 Oct 2016
      • Research & Ideas

      Why Don't More People Get Flu Shots at Work?

      the start of the influenza season in the United States. “It’s quite strong evidence that just the natural course of your day bringing you by the flu shot clinic increases your likelihood of getting a flu shot” Getting employees to go to... View Details
      Keywords: by Roberta Holland; Health
      • December 2022
      • Article

      Scarlet Letters: Rehabilitation Through Transgression Transparency and Personal Narrative Control

      By: Erin L. Frey, Ethan Bernstein and Nick Rekenthaler
      When employees commit transgressions, organizations often use tools of organizational control to prevent them from transgressing again. We investigate whether organizations can use transgression transparency to rehabilitate transgressors. Although making transgressions... View Details
      Keywords: Transparency; Workplace; Transgressions; Qualitative Research; Management Practices and Processes; Organizations; Employees; Reputation; Communication
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      Frey, Erin L., Ethan Bernstein, and Nick Rekenthaler. "Scarlet Letters: Rehabilitation Through Transgression Transparency and Personal Narrative Control." Administrative Science Quarterly 67, no. 4 (December 2022): 968–1011. (The first two authors contributed equally to this manuscript.)
      • 02 May 2011
      • Research & Ideas

      Casino Payoff: Hands-Off Management Works Best

      customers if they think it will result in more business down the line. You can see this in lots of different settings." Though Campbell, Martinez-Jerez, and Epstein found that tightly monitoring employees significantly reduces the amount... View Details
      Keywords: by Dennis Fisher; Entertainment & Recreation
      • 10 Mar 2021
      • Blog Post

      COVID Killed the Traditional Workplace

      doing what you can to foster it, your workforce will be more engaged and, in the long run, more productive. Remember that being compassionate doesn’t mean being a pushover. You can still lead your employees... View Details
      Keywords: All Industries
      • 03 Jul 2018
      • What Do You Think?

      Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

      Madrolly When Should a Board Encourage a Triple Bottom Line Philosophy? Respondents to this month’s column provided a resounding “no” to the question of whether CEO Satya Nadella should accede to the wishes of a vocal minority of View Details
      Keywords: by James Heskett; Computer; Technology

        Eliminate Strategic Overload

        As companies respond to intensifying competitive pressures and challenges, they ask more and more of their employees. But organizations often have very little to show for the efforts of their talented and engaged workers. By selecting fewer initiatives with... View Details
        • 31 Mar 2002
        • Research & Ideas

        You’re Wasting Your Employees! What You Can Do About It

        operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than... View Details
        Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
        • 11 Jan 2016
        • Research & Ideas

        Is Group Loyalty a Force for Good or Evil?

        See Evil or Engage in It. The paper—written with HBS colleague Max Bazerman, Jesse Isidor Straus Professor of Business Administration; and Angus Hildreth, a doctoral candidate studying organizational behavior at UC Berkeley’s Haas School... View Details
        Keywords: by Michael Blanding
        • 04 Apr 2005
        • What Do You Think?

        Can an Organization’s “Deep Smarts” Be Preserved?

        but only by the firms that have employee longevity and a valued ... way of life." This may not mean retaining everyone, however, as Horacio Cavallero suggests in commenting that "I have always thought that it was very important... View Details
        Keywords: by James Heskett
        • 11 Sep 2012
        • First Look

        First Look: September 11

        film thereby prohibiting us from drawing conclusions about any long-term effects. Conclusions. Engaging in unconscious thought after a stressful film can reduce intrusion frequency. This has potential implications for clinical... View Details
        Keywords: Sean Silverthorne
        • 1 Dec 2021
        • Interview

        Hubert Joly on Humanizing the Profit Motive

        By: Hubert Joly, William Kerr and Joseph Fuller
        Can businesses afford to see employees in terms other than unit labor cost? How do you factor the Golden Rule into a profit and loss statement? Former Best Buy CEO Hubert Joly explains how unlearning business orthodoxies helped him prove that a human-centered approach... View Details
        Citation
        Related
        "Hubert Joly on Humanizing the Profit Motive." Managing the Future of Work (podcast), Harvard Business School, December 1, 2021.
        • Research Summary

        Overview

        By: Ashley V. Whillans
        Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
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