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  • September 2020
  • Case

Disrupting Justice at RightNow: Persevere, Pivot or Perish

By: Shikhar Ghosh and Amir Reza Rezvani
The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as defining and pivoting a business model, organizational requirements for a pivot, investor relations,... View Details
Keywords: Legal Aspects Of Business; Startup; Teams; Pivot; Financing; Entrepreneurship; Law; Venture Capital; Business Startups; Financing and Loans; Business Model; Organizational Change and Adaptation; Legal Services Industry; Germany
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  • May 2020 (Revised July 2020)
  • Case

Justice-as-a-Service at RightNow

By: Shikhar Ghosh and Amir Reza Rezvani
The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as minimal viable product, defining and pivoting a business model, organizational requirements for a... View Details
Keywords: Legacy Business; Teams; Startup; Business Models; Pivot; Entrepreneurship; Law; Venture Capital; Business Startups; Business Model; Organizational Change and Adaptation; Strategy; Legal Services Industry; Germany
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    Frances X. Frei

    Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders accelerate performance and design for excellence in leadership, strategy, and operations. She regularly advises senior executives... View Details

    Keywords: airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline
    • Web

    Creating a Successful Strategy - Institute For Strategy And Competitiveness

    industries in the 1980s by doing things in a novel way. They essentially rewrote the playbooks for how to run an airline and sell furniture—and carved out long-lasting, unique strategic positions in the... View Details

      Srikant M. Datar

      Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

      Keywords: accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry; accounting industry

        W. Earl Sasser

        Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

        Keywords: airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline
        • 30 Apr 2024
        • Book

        When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

        decisions that were so clearly disastrous not only for workers and others exposed to asbestos but for the company itself. Shortly thereafter, in 1982, with its asbestos-related liabilities projected to exceed its assets, Johns-Manville shocked the business world by... View Details
        Keywords: by Dina Gerdeman
        • Web

        Latin America - Global

        Burgeoning Wine Industry In Latin America, female entrepreneurs are making a profound impact on economic growth and development. While much of this momentum comes from small enterprises, there are inspiring stories of women who succeed at... View Details
        • 17 Aug 2020
        • Research & Ideas

        What the Stockdale Paradox Tells Us About Crisis Leadership

        we asked 600 global CEOs across a variety of industries what concerns were keeping them awake at night. Their topics ranged widely, but a handful of overarching mental tasks emerged: Comprehend complex, rapidly changing circumstances... View Details
        Keywords: by Boris Groysberg and Robin Abrahams
        • Web

        Podcast - Business & Environment

        industry for over 35 years. Patrik describes how ReJu turns discarded apparel made of polyester blends into new polyester, and how it tackles the logistical and technical challenges of sorting, processing, and regenerating blended fabrics... View Details

          Rohit Deshpande

          Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

          Keywords: airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline

            Willis M. Emmons

            WILLIAM (WILLIS) EMMONS is Senior Lecturer and Director of the C. Roland Christensen Center for Teaching and Learning at Harvard Business School, a position he has held since 2004.  As Director of the Christensen Center, Emmons oversees programs to... View Details

            Keywords: airline; airline; airline; airline; airline
            • Web

            Skydeck - Alumni

            —on how to make sure your next career move is the right one Tracking Modern Air Travel’s Takeoff Former Continental Airlines CEO Frank Lorenzo (MBA 1963) recounts the radical ideas and relentless negotiations that transformed the View Details
            • 01 Mar 2019
            • News

            The Burden Legacy

            airline industry at MIT and was an aviation business analyst until the early 1940s. His impact on HBS began in 1942 when he partnered with Dean Donald K. David to establish the HBS Research Program on... View Details
            Keywords: Linda Kush
            • 02 Oct 2007
            • First Look

            First Look: October 2, 2007

            options. Download the paper: http://www.hbs.edu/research/pdf/08-020.pdf How to Capture Value from Innovation: Shaping Intellectual Property and Industry Architecture Authors:Gary P. Pisano and David J. Teece Abstract In making strategic... View Details
            Keywords: Martha Lagace
            • Web

            Business History - Faculty & Research

            Chemical Industry, 1950s–1980s By: Geoffrey Jones and Christina Lubinski This article examines the evolution of corporate environmentalism in the West German chemical industry between the 1950s and the 1980s. It focuses on two companies,... View Details

              William A. Sahlman

              William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

              Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

              Keywords: airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline; airline
              • 01 Oct 2001
              • Research & Ideas

              How To Make Restructuring Work for Your Company

              appropriately staged over a number of years. This situation could be said to characterize the mainframe computer industry during the 1980s, when business customers moved away from mainframes towards UNIX-based "open... View Details
              Keywords: by Stuart C. Gilson
              • 01 Mar 2024
              • News

              In Harmony

              Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
              Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
              • 07 Jul 2010
              • First Look

              First Look: July 7

              changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to... View Details
              Keywords: Martha Lagace