Publications

Publications

Filter Results: (993) Arrow Down
Filter Results: (993) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 12 of 993 Results →
  • May 2021 (Revised February 2024)
  • Teaching Note

THE YES: Reimagining the Future of E-Commerce with Artificial Intelligence (AI)

By: Ayelet Israeli and Jill Avery
THE YES, a multi-brand shopping app launched in May 2020 offered a new type of buying experience for women’s fashion, driven by a sophisticated algorithm that used data science and machine learning to create and deliver a personalized store for every shopper, based on... View Details
Keywords: Data; Data Analytics; Artificial Intelligence; AI; AI Algorithms; AI Creativity; Fashion; Retail; Retail Analytics; E-Commerce Strategy; Platform; Platforms; Big Data; Preference Elicitation; Predictive Analytics; App Development; ＂Marketing Analytics＂; Advertising; Mobile App; Mobile Marketing; Apparel; Online Advertising; Referral Rewards; Referrals; Female Ceo; Female Entrepreneur; Female Protagonist; Analytics and Data Science; Analysis; Creativity; Marketing Strategy; Brands and Branding; Consumer Behavior; Demand and Consumers; Forecasting and Prediction; Marketing Channels; Digital Marketing; Internet and the Web; Mobile and Wireless Technology; AI and Machine Learning; E-commerce; Digital Platforms; Fashion Industry; Retail Industry; Apparel and Accessories Industry; Consumer Products Industry; United States
Related
  • 25 Feb 2019
  • Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

“competent” were female. In addition, warmer participants, particularly warmer women, were less likely to be rewarded for their input in the discussions. Speak up for success To achieve professional success, people must voice opinions and... View Details
Keywords: by Dina Gerdeman
  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

it’s about making honest statements that make clear that you value others’ voices: ‘We’re going to need all the ideas that you have,’ or, ‘This is an incredibly challenging procedure. Please speak up as soon as you see me doing something wrong.’ It’s about inviting... View Details
Keywords: by Kara Baskin
  • April 2024
  • Article

Speaking up and Taking Action: Psychological Safety and Joint Problem-solving Orientation in Safety Improvement

By: Hassina Bahadurzada, Michaela J. Kerrissey and Amy C. Edmondson
Healthcare organizations face stubborn challenges in ensuring patient safety and mitigating clinician turnover. This paper aims to advance theory and research on patient safety by elucidating how the role of psychological safety in patient safety can be enhanced with... View Details
Keywords: Healthcare Operations; Psychological Safety; Teams; Retention; Safety; Customer Satisfaction; Organizational Culture; Performance Evaluation; Health Industry
Related
  • 03 Nov 2015
  • HBS Seminar

Avi Goldfarb, University of Toronto, Rotman School of Management

  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • March 2021 (Revised January 2023)
  • Case

The Trouble with TCE

By: Vincent Pons, Rafael Di Tella and Galit Goldstein
Trichloroethylene, or TCE, was a chemical used by tens of thousands of businesses in the United States. It was an affordable tool for many. Yet, TCE had been associated with important health risks, including cancer and autoimmune disease. TCE potentially posed other... View Details
Keywords: Trichloroethylene; Toxicity; Lobbying; Chemicals; Health Disorders; Governing Rules, Regulations, and Reforms; Policy; Ethics; Business and Government Relations; Chemical Industry; United States
Related
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

than assume you know what people on the other side of a call think, it’s important to ask questions and encourage people to voice concerns. “None of that is novel,” says Perlow. “What’s new is this recognition that if you don’t do these... View Details
Keywords: by Michael Blanding
  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

are more able to voice their concerns.” Is anyone listening to me? In an initial experiment to study whether people talking can tell whether the other person is listening, the researchers paired 200 strangers over Zoom to hold 25-minute... View Details
Keywords: by Michael Blanding
  • Research Summary

Renovating Democratic Capitalism

By: Malcolm S. Salter

This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details

  • 09 May 2012
  • Research & Ideas

Clayton Christensen’s “How Will You Measure Your Life?”

cost of doing something "just this once" always seems to be negligible, but the full cost will typically be much higher. Yet unconsciously, we will naturally employ the marginal-cost doctrine in our personal lives. A voice in... View Details
  • 05 Dec 2023
  • Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

Sometimes, the loudest, most confident voice in the room might indeed be the best decision-maker. Other times, the person who understands that they don’t know the answer—and therefore holds back in a discussion—may be wiser. Whether... View Details
Keywords: by Kara Baskin

    The Fading Light of Democratic Capitalism (Cambridge University Press, 2024)

    What are we to do about declining public trust and confidence in democratic capitalism, which many citizens consider a cornerstone of our national ideology and identity? In this short book, I address how we can rekindle the fading light of democratic capitalism as... View Details

    • 05 Apr 2011
    • Working Paper Summaries

    The Power of Political Voice: Women’s Political Representation and Crime in India

    Keywords: by Lakshmi Iyer, Anandi Mani, Prachi Mishra & Petia Topalova
    • Article

    The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

    By: Dennis Campbell and Frances X. Frei
    This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
    Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
    Related
    • 07 May 2013
    • First Look

    First Look: May 7

    http://www.people.hbs.edu/wkerr/130424-CGK-IPE.pdf Board Games: Timing of Independent Directors' Dissent in China By: Ma, Juan, and Tarun Khanna Abstract—This paper examines the circumstances under which so-called "independent" directors View Details
    Keywords: Carmen Nobel
    • March 2022
    • Case

    The Goldman Sachs 10,000 Small Businesses Program: 2009-2021

    By: Leonard A. Schlesinger and Julia Kelley
    In December 2021, more than a decade after its founding, Goldman Sachs’s 10,000 Small Businesses program was still going strong — and the firm now needed to evaluate potential program modifications to reach a wider group of small business owners. Launched in the... View Details
    Keywords: COVID-19 Pandemic; Small Business; Business Education; Curriculum and Courses; Government and Politics; Knowledge; Knowledge Dissemination; Labor; Employment; Human Capital; Management; Goals and Objectives; Organizations; Mission and Purpose; Corporate Social Responsibility and Impact; Programs; Networks; Social Enterprise; Society; Strategy; Demographics; Diversity; Financial Services Industry; North and Central America; United States; New York (city, NY); New York (state, US)
    Related
    • Web

    Accounting & Management - Faculty & Research

    significant increase in directors with other relevant domain knowledge. We observed limited or no change in control mechanisms related to improving the board members’ ability to voice different perspectives or commit more time to their... View Details
    • Forthcoming
    • Article

    Achieving Epilepsy Care for All: Ecosystem-Based Transformation

    By: Susanna Gallani, Bernice Martin Lee and Lidia M. V. R. Moura
    Epilepsy exemplifies many of the systemic challenges of modern health care— fragmented care delivery, inequitable access, financial strain, and so on. The current “system of systems” (SoS) structure of U.S. health care fosters siloed operations among its member systems... View Details
    Keywords: Healthcare Delivery; Epilepsy; Seizures; Health Care and Treatment; Health Disorders; Equality and Inequality; Framework; Service Delivery
    Related
    • 03 Oct 2023
    • Research Event

    Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

    have a washing machine, of course. And her putting clothes on the line and saying, you better watch me because one day you're going to have to learn how to do this for yourself. And I will tell you that the voice inside myself that all of... View Details
    Keywords: by HBS Staff