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  • 24 Jul 2018
  • Blog Post

The Global Classroom: From Boston to Jakarta

and tackle an issue that allowed us to stretch our classroom learning. Having our new global section and team was also a great way to meet other RC students outside of my section, and build stronger relationships across the class. At some... View Details
  • January 1992 (Revised August 1992)
  • Case

Lexon Corp. (A)

By: Lynn S. Paine
A general manager at Lexon Computer Corp. must decide whether interception and surveillance of employees' e-mail is acceptable company practice, and whether to follow the advice of his computer operations manager who wants to fire the person who complained that the... View Details
Keywords: Information; Rights; Managerial Roles; Interpersonal Communication; Employee Relationship Management; Ethics; Computer Industry
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  • 01 Oct 1999
  • News

Culture Clash: Exploring Cross Cultural Conflicts in Business

primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly commercial merit when choosing suppliers and employees and... View Details
Keywords: Judith A. Ross
  • 27 Oct 2011
  • Research & Ideas

Horrible Boss Workarounds

On film, few characters are more obviously villainous than the extremely bad boss. There's Star Wars' Darth Vader (who manages a disrespectful underling by strangling him with his mind), Katharine Parker in Working Girl (who shamelessly steals ideas from the movie's... View Details
Keywords: by Carmen Nobel
  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

Norton Abstract—We identify and document a novel construct—pettiness, or intentional attentiveness to trivial details—and examine its (negative) implications in interpersonal relationships and social... View Details
Keywords: by Sean Silverthorne
  • 22 Mar 2024
  • Blog Post

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015)

love for solving challenging problems with the interpersonal skills required for deep relationship building. Coaching, mentoring, and leading lights her up and further her mission. “I knew that I wanted to... View Details
  • March 2011 (Revised April 2011)
  • Exercise

The Future of BioPasteur

By: Giovanni Gavetti and Francesca Gino
The purpose of this exercise is to let students experience a few biases that can be deleterious to strategic decision-making. In particular, students are induced to fall into a confirmatory trap, and to experience other biases such as anchoring and sampling bias.... View Details
Keywords: Interpersonal Communication; Decision Choices and Conditions; Outcome or Result; Groups and Teams; Prejudice and Bias; Strategy
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  • 01 Dec 2007
  • News

Exhibit at Baker Library Marks HBS Centennial

Roethlisberger conclude that mental attitudes, interpersonal relationships, and proper supervision were keys to productivity and job satisfaction. Mayo and Roethlisberger, through their work and that of HBS colleagues who picked up their... View Details
Keywords: Elton Mayo; Fritz J. Roethlisberger; Telecommunications; Information
  • 13 Mar 2018
  • First Look

March 13, 2018

little is known about the interpersonal consequences of the advice-seeking process. In this paper, we investigate the interpersonal consequences when an advisor believes his or her advice will be ignored. We... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2019
  • Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health
  • November 1997
  • Supplement

Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)

By: Louis B. Barnes and John A. Davis
Presents a conversation between a mother and son about such issues as family business, going public, the son coming into the business, and succession. View Details
Keywords: Business Startups; Family Business; Interpersonal Communication; Management Succession; Going Public; Family and Family Relationships
Related
  • 22 Feb 2011
  • Research & Ideas

Most Popular Articles, Papers of the Decade

Networks Published: September 14, 2009 Many business leaders are mystified about how to reach potential customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics... View Details
Keywords: by Sean Silverthorne
  • July 2020
  • Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal
Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details
Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina
Related
  • 28 Aug 2019
  • Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

She advises banks that “Students want more networking events as opposed to formal presentations. They like the interpersonal connections they can form in the 1:1 or small group interactions.” Specifically when recruiters can connect... View Details
  • 01 Jun 2006
  • News

The Baby Business

Spar In her new book, The Baby Business: How Money, Science, and Politics Drive the Commerce of Conception, HBS professor Debora Spar takes an unflinching look at a taboo topic: the myriad kinds of interpersonal arrangements and financial... View Details
Keywords: Garry Emmons; Government; Health, Social Assistance
  • 15 Nov 2006
  • Research & Ideas

Lessons Not Learned About Innovation

innovation teams under too much bureaucracy, treating the innovators as more valued corporate citizens than those who work in the current business, and hiring leaders who don't have the relationship and communications skills necessary to... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Value Judgments: Business Ethics Across Borders

back to the time of Confucius," says Paine, "the primacy of personal relationships and interpersonal reciprocity has been paramount in China. This poses a problem for those who want to use strictly... View Details
Keywords: by Judith A. Ross
  • 2010
  • Working Paper

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

By: Heidi K. Gardner, Francesca Gino and Bradley R. Staats
In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details
Keywords: Interpersonal Communication; Knowledge Sharing; Knowledge Use and Leverage; Performance Effectiveness; Quality; Groups and Teams; Risk and Uncertainty; Familiarity
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  • 28 Apr 2023
  • Blog Post

Creating a Workplace That Supports Employees in Work and Life

supported through inclusive language, DEI initiatives, and aligned project work.” Inclusive language also means ensuring that all members of the LGBTQ+ community feel supported and safe. “Celebrate folks in different gender relationships... View Details
Keywords: All Industries
  • 25 May 2021
  • Blog Post

The Surprising Power of Nostalgia at Work

to the world in a way that matters. Nostalgia serves these existential endeavors. Here are three reasons for managers to bring this adaptive feature of human psychology into their organizations — and ways to do it. 1. Nostalgia can help build strong View Details
Keywords: All Industries