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- All HBS Web
(771)
- People (1)
- News (217)
- Research (433)
- Events (1)
- Multimedia (5)
- Faculty Publications (104)
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- October 2016
- Supplement
24 Hour Fitness (B): Ownership Changes, 2005–2016
By: John R. Wells and Gabriel Ellsworth
In 2016, 24 Hour Fitness was the number-two fitness chain in the United States, generating revenues of $1.4 billion from 441 clubs serving 3.8 million members. Based in San Ramon, California, 24 Hour Fitness operated clubs in 13 states. Having grown rapidly to become... View Details
Keywords: Advertising; Advertising Campaigns; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Age; Training; Private Equity; Financing and Loans; Price; Profit; Revenue; Geographic Location; Geographic Scope; Health; Nutrition; Business History; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Teams; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Social Marketing; Demand and Consumers; Market Entry and Exit; Media; Organizational Design; Private Ownership; Problems and Challenges; Groups and Teams; Sales; Salesforce Management; Situation or Environment; Welfare or Wellbeing; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Software; Web Sites; Value; Valuation; Health Industry; Media and Broadcasting Industry; United States; California; San Francisco
Wells, John R., and Gabriel Ellsworth. "24 Hour Fitness (B): Ownership Changes, 2005–2016." Harvard Business School Supplement 717-423, October 2016.
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
end-customers. Finally, Dettol created the #HandWashChallenge to encourage proper washing techniques while using its product, garnering over 20 billion views on TikTok. Firms that connect emotionally with their external and internal customers and emotionally and... View Details
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
Google and Groupon, for instance, a higher percentage of employees work in sales than engineering or data mining. And at Facebook the salesforce's ability to translate 'likes' into advertisers will make or break that company's valuation... View Details
Keywords: by Carmen Nobel
- 09 Oct 2018
- First Look
New Research and Ideas, October 9, 2018
employees influences their startup's performance. We conducted a randomized field experiment in India with 100 high-growth technology firms whose founders received in-person advice from other entrepreneurs who varied in their managerial... View Details
Keywords: Dina Gerdeman
- 18 Mar 2019
- Research & Ideas
Stuck in Commuter Hell? You Can Still Be Productive
might not take much effort to train ourselves to engage in thoughts during the commute that prepare us for the role ahead. Knowing that a long commute can make or break the job for some workers, the research team hopes business leaders... View Details
Keywords: by Dina Gerdeman
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details
Keywords: by Sean Silverthorne
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
concerns). They can be countered by “power antidotes,” humility and empathy, that lead to achieving goals in responsible ways. Power antidotes support such things as diversity, inclusion, “voice” for everyone, psychological safety, innovation, View Details
Keywords: by James Heskett
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
to his house instead of work, Sharpe cut off relations with that company. And when he took over the business, he promoted existing employees to management roles rather than bring in trained managers.... View Details
- 18 Nov 2022
- HBS Case
What Does It Take to Safeguard a Legacy in Asset Management?
2021, the firm had 36 employees and $18 billion in assets. That year, its flagship small-company fund outperformed 99 percent of competitors. “An important question for organizations is how to avoid group thinking in teams. ” As Brown... View Details
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
skipping class. If you decide to skip work—please call in and let us know, so we can make sure your job is covered.'" Trained labor, it turns out, is a very valuable asset even in a land of 1.3 billion-plus people. "Chu's... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
to spend money on creating “moments of delight” for customers—and in 2013, staff logged more than 30,000 such moments for the chain’s hotel guests. Apple store employees are trained to handle upset... View Details
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management... View Details
Keywords: by Dina Gerdeman
- 08 Mar 2019
- Research & Ideas
Seven Negotiation Lessons from Amazon's HQ Disaster in Queens
blocking power. So let’s assume that, with many contenders, Amazon had powerful reasons to choose New York. Comparative advantages presumably ranged from a large and highly educated employee pool to big incentives and to local... View Details
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
burned out. The virtual meeting that runs back-to-back has shed light on the need for mini-breaks and recovery time. The result of the remote work environment, in some industries, is that leaders believe that employees are accessible... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 15 Nov 2016
- First Look
November 15, 2016
increase the quality of employee-company matches (measured through employee departures of newly hired employees, store-level employee turnover, and store performance) except when store managers are... View Details
Keywords: Sean Silverthorne
- 25 Jul 2013
- Research & Ideas
Why Unqualified Candidates Get Hired Anyway
new research paper demonstrates that the fundamental attribution error is so deeply rooted in our decision making that not even highly trained people-evaluators, such as hiring managers and school admissions officers, can defeat its... View Details
- 23 Apr 2013
- First Look
First Look: April 23
Publications 2006 University of Chicago Press Manufacturing Morals: The Values of Silence in Business School Education By: Anteby, Michel Abstract—Corporate accountability is never far from the front page, and Harvard Business School View Details
Keywords: Sean Silverthorne
- 11 Oct 2016
- First Look
October 11, 2016
Fails—and What to Do about It By: Beer, Michael, Magnus Finnström, and Derek Schrader Abstract—U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training... View Details
Keywords: Sean Silverthorne
- 27 Nov 2006
- What Do You Think?
What’s to Be Done About Performance Reviews?
example, argued that the "purpose of reviews should be to drive better business results for the organization making sure that the daily efforts of employees directly contribute to both their team's goals and the goals of the... View Details
Keywords: by Jim Heskett