Publications

09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details

Keywords: by Richard Bierck; Retail

March 2021 (Revised May 2021)
Case

Managing Science Communication at Bayer

By: Joshua Schwartzstein and Adi Sunderam

June 1991 (Revised February 1999)
Case

Willow Creek Community Church (A)

By: Leonard A. Schlesinger

Describes the historic evolution and current positioning of a Christian church which focuses on the attraction of "unchurched" individuals. Describes the church's strategic service vision and its current growth and leadership problems. View Details

Keywords: Mission and Purpose; Strategic Planning; Social Enterprise; Marketing Strategy; Growth Management; Religion; Service Industry

March 1999
Teaching Note

Community Wealth Ventures, Inc. TN

By: James E. Austin

Teaching Note for (9-399-023). View Details

Keywords: Consulting Industry

October 1984
Background Note

Developing and Communicating Strategy Goals

By: Joseph L. Badaracco Jr. and Richard R. Ellsworth

Find at Harvard

1994
Book

Managing Business Enterprises after Communism

By: Gary W. Loveman, Simon Johnson and David T. Kotchen

02 May 2021
News

Avoid Post-lockdown Business Communication Blunders

10 Jan 2020
Blog Post

PRIDE in the HBS Community

PRIDE is HBS's home for lesbian, gay, bisexual, transgender, queer, and questioning MBA students and their partners. PRIDE builds community through dedicated social and advocacy programming, and in doing so create a supportive environment... View Details

26 Mar 2019
Working Paper Summaries

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities

Keywords: by Elizabeth J. Altman, Frank Nagle, and Michael Tushman

24 May 2021
News

A Shared Platform for Communicating Bioethics Concepts

18 Jun 2020
News

HBS Community Conversation on Race: June 11, 2020

Article

Starting Over: Poland after Communism

By: Simon Johnson and Gary W. Loveman

Find at Harvard

January 1989
Background Note

Managing Information Technology: Communications Networks

By: James I. Cash Jr. and Thomas H. Davenport

Keywords: Management; Information Technology; Information Infrastructure

Find at Harvard

September 2003
Teaching Note

Arch Communications Group, Inc. (TN)

By: Krishna G. Palepu

Teaching Note for (5-197-047). View Details

18 Apr 2011
News

It's Not Nagging: Why Persistent, Redundant Communication Works

12 Dec 2022
News

The Partnership Imperative: Community Colleges, Employers, and America’s Chronic Skills Gap

December 2001 (Revised June 2002)
Case

Compensation at Level 3 Communications

Level 3's unique compensation plan rewarded managers for the firm's performance only if the firm's stock price movement exceeded that of the market. This design was intended to maximize shareholder value by tying manager's performance more closely to that of the firm,... View Details

Keywords: Motivation and Incentives; Compensation and Benefits; Telecommunications Industry