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- Faculty Publications (180)
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- All HBS Web (331)
- Faculty Publications (180)
- 06 Oct 2014
- Research & Ideas
Why Businesses Need a Language Strategy
Lost sales. Friction. Inefficiency. These are dirty words in the world of business, and they are inevitabilities for companies that don't watch their language, so to speak. Harvard Business School Associate Professor Tsedal Neeley believes that to View Details
Keywords: Re: Tsedal Neeley
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- Web
Wartime Innovation - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
accommodate three pairs of socks, and durable enough to withstand cold weather. Doriot relied on his vast network of contacts in diverse industries as well. He recruited Monsanto and Dow Chemical Company to... View Details
- 01 Jul 2021
- Office Hours
Readers Ask: Which Companies Are Transforming Work?
significant population of lower-skilled, lower educational-attainment workers out there, many who speak English as a second language, who have worked in service industries that have been very, very badly damaged by COVID. They’re going to... View Details
- 14 Nov 2006
- First Look
First Look: November 14, 2006
Business School Case 707-012 Clearwater was trying to market value-added products in a traditionally commodities based industry while facing supply uncertainties and regulatory, environmental, and foreign exchange challenges. Clearwater... View Details
Keywords: Sean Silverthorne
- Web
Design: At, Into, & Beyond - Race, Gender & Equity
your conversations and observations and ultimately contribute to your bottom line. Becoming aware of the ways we’re impacted by our environments is key. Developing a kind of metaempathy that holds space for perspectives beyond your own makes us better able to tackle... View Details
- 25 May 2023
- Blog Post
Interview Strategies to Connect with a Wider Range of Candidates
Groups, codes of conduct, and other company-wide initiatives to help candidates understand how your organization supports its employees. Also include a reasonable accommodations statement that ensures candidates with mobility, vision, or... View Details
Keywords: All Industries
- January 2015 (Revised October 2016)
- Case
onefinestay: Building a Luxury Experience in the Sharing Economy
By: Jill Avery, Anat Keinan and Liz Kind
onefinestay was a two-sided marketplace that offered high-end home rentals to travelers who sought a more authentic and local experience than a typical upscale hotel might provide. After five years of rapid growth, it was time to do a comprehensive analysis of the... View Details
Keywords: Luxury Goods; Brand Building; Brand Management; Hospitality; Hotels; Digital Marketing; Brand Positioning; Luxury Service; Airbnb; Sharing Economy; Collaborative Consumption; Disruptive Business Model; Travel; Alternatives To Hotel; Branding; Customer Service; Exceeding Consumer Expectations; Client Acquisition; Reputation Management; Word Of Mouth; 2-way Business Model; Marketing; Marketing Strategy; Brands and Branding; Luxury; Disruption; Business Model; Entrepreneurship; E-commerce; Accommodations Industry; Accommodations Industry; Accommodations Industry; United Kingdom
Avery, Jill, Anat Keinan, and Liz Kind. "onefinestay: Building a Luxury Experience in the Sharing Economy." Harvard Business School Case 515-072, January 2015. (Revised October 2016.)
- 01 Dec 2010
- News
This Is What I Do
“With the MJFF sharing some of the initial risk in funding projects,” Hood explains, “the hope was that if positive outcomes emerged, industry would get involved where it might not have before and would take it the rest of the way. So... View Details
- 01 Sep 2011
- News
The City Solution
social hurdles must all be overcome. But it’s the kind of model that India and other emerging nations are designing to accommodate their exploding and impoverished urban populations. Says Macomber, “As opposed to developing Dharavi over... View Details
- March 2006 (Revised September 2006)
- Case
Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel
By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin
The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details
Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Nevada
Campbell, Dennis, Francisco de Asis Martinez-Jerez, Marc Epstein, and Joshua Bellin. "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel." Harvard Business School Case 106-029, March 2006. (Revised September 2006.)
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
finalize a deal, but that's often not enough. Many countries have webs of influence that are more powerful than the actual parties making the deal, even though those webs don't have the formal standing of, say, government agencies. In Japan, it may be the keiretsu—... View Details
Keywords: by James K. Sebenius
- Web
Training Course in Personnel Administration - Business Education For Women At Harvard University | Harvard Business School
typically found employment in industry and government. 092, 094, 143 Experienced in personnel administration, Anne Harken, like most of the directors of the program, was also on the teaching faculty. She worked with Harvard Business... View Details
- Web
Burden Park | About
Business School campus, proudly serving as the School’s large-scale gathering space for thousands of classes and lectures, visiting luminaries, alumni reunions, and student events including the HBS Show. Designed by Lincoln Center architect Philip Johnson to View Details
- 14 Jan 2022
- Blog Post
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid workplaces. "YOU HAVE TO TRUST... View Details
Keywords: All Industries
- 11 May 2010
- First Look
First Look: May 11
Amyris' marketing team was investigating the commercial interest for both types of products, while the research and development team and the operations group were building processes that could accommodate both as well. CEO John Melo hoped... View Details
Keywords: Martha Lagace
- March 2025
- Supplement
Fostering Community at Airbnb (B)
By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
This case provides updates to “Fostering Community at Airbnb (A),” case no. 425-045. View Details
- March 2025
- Case
Fostering Community at Airbnb (A)
By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details
- June 2010
- Case
Playa Dorada Tennis Club: Expansion Strategy
By: W. Earl Sasser Jr. and Brent Kazan
Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space... View Details
Keywords: Service Operations; Planning; Price; Expansion; Tourism Industry; Tourism Industry; Tourism Industry; Florida
Sasser, W. Earl, Jr., and Brent Kazan. "Playa Dorada Tennis Club: Expansion Strategy." Harvard Business School Brief Case 104-221, June 2010.
- 01 Mar 2012
- News
Alumni Book Briefs
accommodate mobile employees. This book arms managers with the knowledge they need to become more effective virtual leaders, giving advice on what actions to take to increase far-flung employees’ dedication and engagement, develop or... View Details