Publications

March 2025
Case

Fostering Community at Airbnb (A)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta

Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details

Keywords: Change; Communication; Competency and Skills; Human Resources; Surveys; Information Technology; Health Pandemics; Organizational Culture; Networks; Accommodations Industry; Accommodations Industry; Accommodations Industry; United States; California

June 2010
Case

Playa Dorada Tennis Club: Expansion Strategy

By: W. Earl Sasser Jr. and Brent Kazan

Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space... View Details

Keywords: Service Operations; Planning; Price; Expansion; Tourism Industry; Tourism Industry; Tourism Industry; Florida

06 Oct 2014
Research & Ideas

Why Businesses Need a Language Strategy

Lost sales. Friction. Inefficiency. These are dirty words in the world of business, and they are inevitabilities for companies that don't watch their language, so to speak. Harvard Business School Associate Professor Tsedal Neeley believes that to View Details

Keywords: Re: Tsedal Neeley

01 Mar 2012
News

Alumni Book Briefs

accommodate mobile employees. This book arms managers with the knowledge they need to become more effective virtual leaders, giving advice on what actions to take to increase far-flung employees’ dedication and engagement, develop or... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

01 Jul 2021
Office Hours

Readers Ask: Which Companies Are Transforming Work?

significant population of lower-skilled, lower educational-attainment workers out there, many who speak English as a second language, who have worked in service industries that have been very, very badly damaged by COVID. They’re going to... View Details

Keywords: by Kristen Senz; Retail; Manufacturing

March 2011 (Revised August 2012)
Case

Caesars Entertainment: CodeGreen

By: George Serafeim, Robert G. Eccles and Tiffany A. Clay

The case describes the development of Caesar's sustainability initiative program, the effect of the initiative on employee engagement and motivation, and on customer satisfaction. View Details

Keywords: Customer Satisfaction; Employees; Corporate Social Responsibility and Impact; Environmental Sustainability; Motivation and Incentives; Accommodations Industry; Entertainment and Recreation Industry

01 Jul 2019
What Do You Think?

Are Super Stretch Goals Only for the Very Young?

products. “The tech industry in general, young or old, can accommodate stretched goals, simply because digital can reach millions of people worldwide in one second, and all that they have to do is to create... View Details

Keywords: by James Heskett

01 Apr 1997
News

HBS Conferences Explore Range of Issues

Law School and Design School, this year's conference hosted over fifty speakers from business, government, and academia in the United States and Asia. Panels focused on the economic future of countries such as Taiwan, India, Japan, Korea, China, and Vietnam. View Details

28 Jun 2016
First Look

June 28, 2016

economic thought and contested antitrust law, ultimately tailoring federal policy to accommodate state regulations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49787 Do CEO Activists Make a Difference? Evidence from a... View Details

Keywords: Sean Silverthorne

January 2015 (Revised October 2016)
Case

onefinestay: Building a Luxury Experience in the Sharing Economy

By: Jill Avery, Anat Keinan and Liz Kind

onefinestay was a two-sided marketplace that offered high-end home rentals to travelers who sought a more authentic and local experience than a typical upscale hotel might provide. After five years of rapid growth, it was time to do a comprehensive analysis of the... View Details

Web

Training Course in Personnel Administration: 1937 - 1944 | Baker Library

early to mid-1940s, graduates of the program typically found employment in industry and government. Management Training Program students, 1940-1941. Radcliffe College Archives, Schlesinger Library, Radcliffe Institute, Harvard University.... View Details

Web

Doing Business with China 2035: Navigating Uncertainty - Course Catalog

many of the enterprises we study, in industries such as telecommunications, healthcare, consumer products, agribusiness, semiconductors, education, and automobiles. Course Overview This course prepares Harvard Business School students for... View Details

25 May 2023
Blog Post

Interview Strategies to Connect with a Wider Range of Candidates

Groups, codes of conduct, and other company-wide initiatives to help candidates understand how your organization supports its employees. Also include a reasonable accommodations statement that ensures candidates with mobility, vision, or... View Details

Keywords: All Industries

12 Feb 2025
Blog Post

How risk can be the key to a sustainable future with Sophie Levin (MS/MBA: Engineering Sciences 2022)

leaders I most admired often had interdisciplinary backgrounds. Around the same time, I realized I wanted to explore new industries and expand my skill set. HBS’s focus on leadership and its commitment to creating positive change felt... View Details

March 2006 (Revised September 2006)
Case

Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel

By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin

The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details

Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Nevada