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  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • 22 Apr 2009
  • Other Presentation

Redefining Global Health Care: Narrowing the Gap Between Aspiration and Action

By: Michael E. Porter and Jim Yong Kim
Gaps in health financing, human resources, and access to care have fatal consequences for millions in developing countries. View Details
Keywords: Health Care and Treatment; United States
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  • August 2007
  • Teaching Note

Negotiation Strategy Simulation (TN)

By: Michael A. Wheeler and Gregory M. Barron
This tool can be used with the Negotiation Strategy Simulation. To access the tool please use this URL: http://hbsp.harvard.edu/multimedia/neg_strat/index.html. View Details
Keywords: Negotiation; Strategy
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  • Article

Red Light States: Who Buys Online Adult Entertainment?

By: Benjamin Edelman
This paper studies the adult online entertainment industry, particularly the consumption side of the market. In particular, it focuses on the demographics and consumption patterns of those who subscribe to adult entertainment websites. On the surface, this business... View Details
Keywords: Online Technology; Segmentation; Film Entertainment; Demographics; Web Sites; Competition; Governing Rules, Regulations, and Reforms; Demand and Consumers; Legal Liability; Culture; Religion; Entertainment and Recreation Industry; United States
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  • 15 Apr 2019
  • News

Infographic: Can I Please Speak to an Actual Person?

  • 30 Mar 2021
  • Video

Pressed Roots Finalist in 2021 New Venture Competition Alumni Track

  • 10 Sep 2015
  • News

HBX and Harvard Extension School announce college-level credit for HBX CORe

  • June 2023
  • Supplement

Clash of Two Giants Simulation Exercise

By: Feng Zhu and Marco Iansiti
Many markets are organized around platforms that connect consumers with complementary applications and services. These platforms are two-sided because both sides - consumers and those providing applications or services - need access to the same platform to interact. A... View Details
Keywords: Customer Acquisition; Platform Strategy; Technology Platform; Digital Platforms; Competitive Strategy; Network Effects
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  • 08 Feb 2018
  • HBS Seminar

Erin Kelly, MIT Sloan School of Management

  • 2017
  • Working Paper

Inequality in Knowledge Repository Use in Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
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    Mark L. Egan

    Mark Egan is the Mark Kingdon Associate Professor of Business Administration in the Finance Unit, teaching Corporate Financial Operations to MBA students.

    Professor Egan’s research concentrates on the intersection of corporate finance and industrial... View Details

    • Jan 22 2016
    • Tout

    Subway Interactive Map

    • 16 Mar 2013
    • News

    Fighting Rapes With Politics

    • Feb 07 2012
    • Testimonial

    PLD Module 5: Alumni Status

    • Profile

    Eryn Schultz

    Why was earning your MBA at HBS important to you? I decided to apply to business school because I wanted to pivot away from strategy consulting and move into an operations focused role at a mission-oriented organization. While I had several hypothesis about what I... View Details
    Keywords: Services; Consumer Products
    • 31 Oct 2022
    • Video

    Health Minute: Robert Huckman

    • 15 Apr 2020
    • Video

    Investo: Finalist in the 2020 New Venture Competition Alumni Track

    • June 2024
    • Article

    The Monitoring Role of Social Media

    By: Jonas Heese and Joseph Pacelli
    In this study, we examine whether social media activity can reduce corporate misconduct. We use the staggered introduction of 3G mobile broadband access across the United States to identify exogenous increases in social media activity and test whether access to 3G... View Details
    Keywords: Corporate Misconduct; Twitter; Corporate Accountability; Mobile and Wireless Technology; Social and Collaborative Networks
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    • 26 May 2021
    • Video

    Drew Keller (MBA 2022)

    • 2023
    • Working Paper

    Nailing Prediction: Experimental Evidence on the Value of Tools in Predictive Model Development

    By: Daniel Yue, Paul Hamilton and Iavor Bojinov
    Predictive model development is understudied despite its centrality in modern artificial intelligence and machine learning business applications. Although prior discussions highlight advances in methods (along the dimensions of data, computing power, and algorithms)... View Details
    Keywords: Analytics and Data Science
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