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  • All HBS Web  (4,840)
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  • December 2020 (Revised January 2022)
  • Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)

By: Linda A. Hill and Emily Tedards
In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical... View Details
Keywords: Digital Technology; Customer-centricity; Innovation; Customer Focus; Talent; Talent Management; Leadership; Innovation and Invention; Transformation; Organizational Culture; Customer Focus and Relationships; Change Management; Talent and Talent Management; Supply Chain; Mission and Purpose
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Hill, Linda A., and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)." Harvard Business School Supplement 421-037, December 2020. (Revised January 2022.)
  • 01 Jun 2024
  • News

Competing in the Age of AI

Typically, 80 to 90 percent of the room rises. Then Lakhani asks who among them believes that GenAI will change their careers or their companies in the next three years. More than two thirds of the crowd usually stays standing. Finally, he asks how many people are... View Details
Keywords: April White
  • 17 Sep 2021
  • Research & Ideas

The Trial of Elizabeth Holmes: Visionary, Criminal, or Both?

vision. By all accounts, she and the others at Theranos, all of them wanted Theranos to succeed. Their vision was incredible; it would have been transformative. The question is, at what point does that wishfulness and enthusiasm go from optimism to fraud? The leaders... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Biotechnology; Technology; Medical Devices & Supplies
  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

few at the top who have already made it. Transformation has to take place on the front lines and the middle levels as well. This takes effort and time, perhaps more than many organizations are willing to invest. Inclusion may present too... View Details
Keywords: by James Heskett
  • Portrait Project

Amy Long

that transforms hopes into plans is like designing a layout that transforms blank boxes into homes. Whether I point-and-click in PowerPoint or Illustrator, I am expressing my point of view. I may not be a... View Details
  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

Rosenberg: I actually had a transformational moment. I was reading David Halberstam’s The Best and the Brightest, which was a story about the Kennedy and Johnson's administration of the Vietnamese war. Basically Halberstam’s contention... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
  • 2022
  • Book

L'entreprise, une affaire de cœur

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
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Joly, Hubert, and Caroline Lambert. L'entreprise, une affaire de cœur. Plon, 2022, French ed.
  • 2020
  • Working Paper

Aggregate Advertising Expenditure in the U.S. Economy: What's Up? Is It Real?

By: Alvin J. Silk and Ernst R. Berndt
The two components of the advertising industry—the creative sector that develops and produces messages, and the communications sector that transmits messages via various media—have each been greatly affected by advances in creative design and communications... View Details
Keywords: Economy; Advertising; Spending; Media
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Silk, Alvin J., and Ernst R. Berndt. "Aggregate Advertising Expenditure in the U.S. Economy: What's Up? Is It Real?" NBER Working Paper Series, No. 28161, December 2020.
  • Person Page

Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

    Teaching by Heart: One Professor's Journey to Inspire

    The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes... View Details

      Enabling Mission Impact: Funding Strategies for High-Risk High-Reward Innovation

      Governments and foundations around the world are urgently seeking strategies to optimize their investments across a range of distinctive missions targeted towards societal challenges. How should such investments be made, from early R&D spending to later-stage... View Details
      • February 2013 (Revised March 2013)
      • Case

      Agero: Enhancing Capabilities for Customers

      By: Robert Simons and Natalie Kindred

      This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

      Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
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      Simons, Robert, and Natalie Kindred. "Agero: Enhancing Capabilities for Customers." Harvard Business School Case 113-001, February 2013. (Revised March 2013.)
      • 22 Mar 2023
      • Blog Post

      Decarbonization and Sustainable Production: Immersive Field Course in Denmark and the Netherlands

      first-hand how Denmark has successfully achieved a 70% renewable energy mix across the entire country! Denmark may be a small country, but this significant energy mix transformation should serve as motivation for all towards a low-carbon... View Details
      • Web

      William R. Kerr | About

      The book reveals how immigration has transformed U.S. innovation, reshaped the economy through the rise of talent clusters and superstar firms, and influenced society at large in positive and adverse ways. The book argues that America,... View Details
      • 05 Mar 2012
      • Research & Ideas

      Is JC Penney’s Makeover the Future of Retailing?

      Ron Johnson's latest undertaking has the makings of a perfect business school case study. As the new CEO of J.C. Penney he's charged with transforming an aging department store chain with lagging market share. The sweeping plan begun... View Details
      Keywords: by Kim Girard; Retail
      • Web

      Frequently Asked Questions | HBS Online

      Management Essentials Negotiation Mastery Organizational Leadership Personal Branding Power and Influence for Positive Impact Strategic Financial Analysis Strategy Execution Sustainable Business Strategy Sustainable Investing Transforming... View Details
      • Web

      K–12 Education | Social Enterprise | Harvard Business School

      K-12 schools in the US had access to the ... Featured MBA Course Transforming Education through Social Entrepreneurship This course (formerly Entrepreneurship in Education Reform) explores the central role that education plays in our... View Details
      • 20 Oct 2010
      • Op-Ed

      Export Competitiveness: Reversing the Logic

      Cambridge: 2008 Hausmann, Ricardo, Bailey Klinger (2006), Structural Transformation and Patterns of Comparative Advantage in the Product Space, CID Working Paper No. 128, August 2006 Hausmann, R., J. Hwang and D. Rodrik (2005), What you... View Details
      Keywords: by Christian Ketels
      • August 2018 (Revised October 2019)
      • Case

      C3.ai—Driven to Succeed

      By: Robert Simons and George Gonzalez
      CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become a leading platform ad service provider. The case describes his unusual management approach emphasizing employee... View Details
      Keywords: Strategy Execution; Performance Measurement; Critical Performance Variables; Strategic Boundaries; Internet Of Things; Artificial Intelligence; Software Development; Big Data; Machine Learning; Business Startups; Management Style; Business Strategy; Performance; Measurement and Metrics; Organizational Culture; AI and Machine Learning; Digital Transformation; Applications and Software; Digital Marketing; Analytics and Data Science; Technology Industry; United States; California
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      Simons, Robert, and George Gonzalez. "C3.ai—Driven to Succeed." Harvard Business School Case 119-004, August 2018. (Revised October 2019.)
      • 11 Mar 2021
      • News

      Leading with Heart

      very simple, transform and help unlock the massive potential that Panera has as a brand. That was the mandate. Gulati: You're an outsider parachuting into an organization that is deeply entrenched, has looked up to a founder. How do you... View Details
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