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  • All HBS Web  (4,899)
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    • News  (1,646)
    • Research  (2,492)
    • Events  (13)
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Show Results For

  • All HBS Web  (4,899)
    • People  (38)
    • News  (1,646)
    • Research  (2,492)
    • Events  (13)
    • Multimedia  (10)
  • Faculty Publications  (1,104)
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  • 13 Jan 2021
  • News

Stress Test

connecting different pools of information. They had to create a new network, from the truck manufacturers to the freezer manufacturers to the pharmacies. What was the state of the US logistics sector as vaccine distribution began in... View Details
  • 11 Apr 2020
  • News

Reading Together, Apart

as a quasi babysitting service, enabling grandparents to bond with their grandchildren while parents take breaks to shower or make an important call. Another is that kids are using the app for virtual playdates. They can play tic-tac-toe... View Details
Keywords: Educational Support Services; Educational Support Services
  • 01 Oct 2001
  • News

Philip L. Yeo: The Next Big Thing

of Defense. "I enjoyed public service so much," he says, "that thirty years later, I'm still at it!" After graduating from HBS, and after more years of service at the Defense Ministry, Yeo was named chairman... View Details
Keywords: Government
  • 07 Jul 2020
  • Research & Ideas

Market Investors Pay More for Resilient Companies

The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
Keywords: by Kristen Senz; Financial Services
  • 17 Sep 2001
  • Research & Ideas

Why E-commerce Didn’t Die With the Fall of Webvan

conflicts. And it was essentially being cultivated neighborhood by neighborhood. Unless you could get really high density, as the U.S. postal service does, and until you got very close to complete... View Details
Keywords: by Martha Lagace; Consumer Products; Retail
  • 17 Apr 2017
  • Research Event

The Most Pressing Issues for Platform Providers in the Sharing Economy

“I am shocked by how many entrepreneurs and how many VCs haven’t asked the question of what creates the network effect [whereby a product or service becomes more valuable to customers as more people use it],... View Details
Keywords: by Carmen Nobel; Service
  • 01 Jun 2020
  • News

Unleashed

here. Culture tells us how to behave in a meeting. It tells us who gets to take up space automatically and who has to work for it. It tells us whether we should follow the... View Details
Keywords: Jen McFarland Flint
  • Profile

Jan Petzel

porters do is incredibly hard. The average load is 60 pounds per person. They often sleep outside or on benches in communal rooms," says Petzel. "As the tragic events on Everest have demonstrated, it is paramount for us to... View Details
Keywords: Other Financial Services
  • 01 Jun 2001
  • News

Reunions Offer Job Search, Career Assistance

Services and author of The Harvard Business School Guide to Finding Your Next Job. Holding numerous seminars during reunion weekends, Gardella — with easel, flip chart, and Magic Marker at the ready — usually begins by reminding graduates... View Details
Keywords: Rogelio Fussa; Professional Services
  • Career Coach

Erika Osterling

services across different businesses and geographies, leading to a global P&L role. In her most recent role as Executive Director at Russell Reynolds, she advised CEO, C-Suite leaders and board of directors of public and private... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • 01 Oct 1997
  • News

Doing Something Real

have gained some weight, lost some hair, seen the world take giant leaps forward and a few steps back. Many of us would never be remotely near where we are today had we not lucked into the HBS imprimatur and network of connections (not to... View Details
Keywords: Andrew Tobias (MBA '72)
  • Career Coach

Alejandro Maldonado

also spent five years as a vice-president at H.I.G. Capital, a leading US private equity firm investing in diverse industries in the middle market space. In 2012, he founded Appian Education Ventures, a fund dedicated to consolidate... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

United States economy, and how innovation in financial services will reduce the friction and barriers in small-business lending, helping more of them thrive. In our Q&A, Mills, who served as a member of the Obama Cabinet and headed... View Details
Keywords: by Martha Lagace; Financial Services; Financial Services
  • 01 Jun 2005
  • News

Better than Cash

and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They helped View Details
Keywords: Margie Kelley; CAP; HBS; nonprofits; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Sep 2011
  • News

Water for Life

attractiveness of a well-structured public-private partnership framework for water distribution in Metro Manila, encouraged us to make this investment. In the process, we were able to change a public utility delivery system that was stuck... View Details
Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • January 2011 (Revised April 2011)
  • Case

TripAdvisor

By: Sunil Gupta and Kerry Herman
By 2010, TripAdvisor was the largest travel site in the world operating in 24 countries and 16 languages, with listings for 455,000 hotels, 92,000 attractions and 564,000 restaurants in over 71,000 destinations worldwide. It had over 40 million reviews from 35 million... View Details
Keywords: Business Model; Knowledge Use and Leverage; Growth and Development Strategy; Social and Collaborative Networks; Internet; Service Industry; Service Industry
Citation
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Gupta, Sunil, and Kerry Herman. "TripAdvisor." Harvard Business School Case 511-004, January 2011. (Revised April 2011.)
  • 01 Jun 2015
  • News

The Military and the MBA: Lance Batchelor (MBA 1993)

and services to consumers over 50 in the United Kingdom. The first three to six months, almost everybody who arrives at HBS is convinced that the admissions office must have made a mistake, that they’re going to get caught out. If you... View Details
Keywords: National Security and International Affairs; Government
  • 14 Sep 2016
  • Research & Ideas

Web Surfers Have a Schedule and Stick to It

In most markets, products and services compete for the consumer’s money. On the internet, however, the coin of the realm is time, not money—websites and other online services fight for the attention of... View Details
Keywords: by Julia Hanna; Web Services; Web Services
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

The use of the prototype center reflects an important tenet of service experiments: design and production problems should be worked out off-line, in a lab setting without customers, before the View Details
Keywords: by Stefan Thomke; Financial Services; Financial Services
  • 21 Mar 2019
  • News

Helping Veterans Build Careers

like Watson regularly in the Reserves and has helped the Call of Duty Endowment—the largest private funder of employment for veterans—create a solid path forward for them. “Veterans tend to leave their first jobs after military service... View Details
Keywords: Jill Radsken
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