Organizational Change - Publications - Faculty & Research

November 2017 (Revised November 2021)
Case

Irene Rosenfeld at Mondelēz International: Crafting a Corporate Strategy

By: Raffaella Sadun, David J. Collis, Amram Migdal and Kerry Herman

The case focuses on Irene Rosenfeld’s tenure as CEO of the global snack food company Mondelēz International. Beginning in 2006, she had led the company through many acquisitions, including France’s LU Biscuit and British confectionery company Cadbury, before, in 2012,... View Details

Citation

Educators

Purchase

25 Jul 2019
Blog Post

Advancing a More Sustainable World with an MBA/MPA-ID

change was a reality we lived with every day – experienced in wildly fluctuating rains that flooded my house, turbulent storms that eroded roads, and increases in sea levels that caused thousands of Maldivians to migrate to my city. ... View Details

May 2022
Teaching Note

Volkswagen and Suzuki: A Match Made in Heaven (A)? and An Alliance Breaks Down (B1, B2)

By: Ranjay Gulati and Bradley Turner

Teaching Note for HBS Case Nos. 420-037, 420-038, and 420-039. View Details

Keywords: Alliances; Organizational Change and Adaptation; Organizations; Emerging Markets; Auto Industry

Citation

Purchase

September 1983 (Revised October 1984)
Case

Syntex Laboratories (A)

A consulting project involving a mathematical model of the sales force indicates that Syntex Labs should nearly double the size of their sales force and drastically alter their allocation of sales effort to the product line and physician specialties. The questions are... View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Salesforce Management; Pharmaceutical Industry

Citation

Educators

Purchase

1981
Chapter

Multinational Structural Change: Evolution versus Reorganization

By: C. A. Bartlett

Keywords: Multinational Firms and Management; Organizational Change and Adaptation; Organizational Structure

Citation

January 2008 (Revised July 2008)
Case

The Allstate Corporation

By: John R. Wells

In 2007, Allstate was the number two property and casualty insurer in the USA and had enjoyed five years of rapid profit improvement. The question facing CEO Thomas J. Wilson was how to maintain the momentum. This case tracks the evolution of Allstate's strategy over... View Details

Keywords: Change Management; Financial Institutions; Insurance; Profit; Growth and Development Strategy; Organizational Change and Adaptation; Financial Services Industry

Citation

Educators

Purchase

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

often need organizational change that the retailer is reluctant to make. Implementing analytic skills might require collaboration across multiple functions. Analytics are simply not "fun" for many... View Details

Keywords: by Martha Lagace; Retail; Auto

March 2007
Teaching Note

Understanding Customer Profitability at Charles Schwab (TN)

By: Francisco de Asis Martinez-Jerez

Teaching note to 106002. View Details

Keywords: Customers; Profit; Organizational Change and Adaptation; Organizational Culture; Decision Making; Cost; System; Transformation; Budgets and Budgeting; Performance Evaluation; Financial Services Industry; Web Services Industry

Citation

Purchase

09 May 2017
First Look

New Research and Ideas, May 9

American Economic Review The Costs of Sovereign Default: Evidence from Argentina By: Hébert, Benjamin, and Jesse Schreger Abstract—We estimate the causal effect of sovereign default on the equity returns of Argentine firms. We identify this effect by exploiting View Details

Keywords: Sean Silverthorne

March 2024 (Revised March 2025)
Background Note

Physical Climate Risk

By: Michael W. Toffel, Spencer Glendon and Alison Smart

This note describes how managers can identify and manage their company’s physical climate risks, which can increase their operations and supply chain costs and risks, and affect demand for their goods and services. Can be paired with the video “Preparing business... View Details

Keywords: Resilience; Maps; Climate Risk; Climate Impact; Modeling And Analysis; Climate Change; Risk Management; Demand and Consumers; Supply Chain; Organizational Change and Adaptation; Disruption

Citation

Educators

Purchase

January 1998 (Revised February 1998)
Case

Sideco Americana S.A. (A)

By: Lynn S. Paine and Harold F. Hogan Jr

This case focuses on a decision the Sideco management team faces when customers of its newly acquired and privatized water and sewer company neglect to pay its bills. Describes the effort to transform an old-style Argentine construction and engineering company into a... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Corporate Social Responsibility and Impact; Business and Government Relations; Transformation; Business or Company Management; Values and Beliefs; Argentina

Citation

Find at Harvard

29 Jul 2020
Working Paper Summaries

What Jobs Are Being Done at Home During the COVID-19 Crisis? Evidence from Firm-Level Surveys

Keywords: by Alexander Bartik, Zoë Cullen, Edward L. Glaeser, Michael Luca, and Christopher Stanton

April 2009
Teaching Note

Tokyo AFM (TN)

By: Francois Brochet

Teaching Note for [109056]. View Details

Keywords: Accounting; Economics; Organizational Change and Adaptation; Revenue; Insurance Industry; Japan

Citation

Purchase

02 Apr 2019
Research Event

Women Pay a Higher Career Price in Today's Always-On Work Culture

Top leaders of a global consulting firm longed to add more women to its partner ranks, if women would just put in the hours necessary to compete. But mothers would always prioritize their children’s needs over those of clients, they reasoned. There was probably nothing... View Details

Keywords: by Danielle Kost; Consulting; Service

15 May 2017
Working Paper Summaries

Flexing the Frame: TMT Framing and the Adoption of Non-Incremental Innovations in Incumbent Firms

Keywords: by Ryan Raffaelli, Mary Ann Glynn, and Michael Tushman

June 2010 (Revised October 2011)
Case

ProPublica

By: Michel Anteby, Philippe Bertreau and Charlotte Newman

Stephen Engelberg, ProPublica's managing editor, entered the organization's newsroom located in lower Manhattan on September 16, 2008. He knew a historical financial debacle was happening at his doorstep, yet none of his journalists were covering that beat. It would... View Details

Keywords: Employee Relationship Management; Leadership; Leading Change; Resource Allocation; Organizational Culture; Motivation and Incentives; Journalism and News Industry; Publishing Industry; New York (city, NY)

Citation

Educators

Purchase

August 2006 (Revised September 2007)
Supplement

Istituto Clinico Humanitas (C): Pronto Soccorso

By: Richard M.J. Bohmer

Follows on from the cases Istituto Clinico Humanitas (A) and (B). Describes the design and running of the new Humanitas Emergency Department. Istituto Clinico Humanitas has developed a very efficient operating system for dealing with elective (largely surgical)... View Details

Keywords: Health Care and Treatment; Organizational Change and Adaptation; Service Operations; Service Delivery; Customer Focus and Relationships; Health Industry; Italy

Citation

Purchase

11 Dec 2007
First Look

First Look: December 11, 2007

conceptualize an overarching model of how communities influence organizations. We suggest that because organizations are simultaneously embedded in communities and organizational fields, by accounting for both of these different levels,... View Details

Keywords: Martha Lagace

Article

Seize the Power

By: Stefan Thomke

A company’s ability to create and refine its products, customer experiences, processes, and business models—in other words, to compete—is deeply affected by its ability to experiment. Digital giants such as Amazon, Facebook, Google, and Booking.com have found... View Details

Keywords: Experimentation; Competitiveness; Competition; Innovation and Invention; Marketing; Organizational Change and Adaptation

Citation

March 2020
Case

Minneapolis Star Tribune

By: Joseph L. Bower, Elizabeth Hansen and Michael Norris

In the summer of 2019, Mike Klingensmith, CEO of the Minneapolis Star Tribune, the Twin Cities metro region’s largest newspaper, reviewed subscription trends and plans for future experimentation. The newspaper industry across the U.S. had suffered a steep decline for... View Details

Keywords: Financial Performance; Industry Evolution; Business Earnings; Organizational Change and Adaptation; Strategic Planning; Journalism and News Industry; Minnesota

Citation

Educators

Purchase