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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • October 2008 (Revised October 2009)
    • Case

    New Century Financial Corporation

    By: Krishna G. Palepu, Suraj Srinivasan and Aldo Sesia
    After years of rapid growth and stock price appreciation, New Century Financial Corporation, one of the largest subprime loan originators in the U.S., reported accounting problems in early 2007. The resulting liquidity crisis forced the company to file for Chapter 11... View Details
    Keywords: Accounting Audits; Financial Reporting; Business Model; Financial Crisis; Insolvency and Bankruptcy; Mortgages; Financial Services Industry; United States
    Related
    • January 2020
    • Article

    The Long-Run Dynamics of Electricity Demand: Evidence from Municipal Aggregation

    By: Tatyana Deryugina, Alexander MacKay and Julian Reif
    We study the dynamics of residential electricity demand by exploiting a natural experiment that produced large and long-lasting price changes in over 250 Illinois communities. Using a flexible difference-in-differences matching approach, we estimate that the price... View Details
    Keywords: Electricity Demand; Consumption Dynamics; Energy; Policy; Demand and Consumers; Price; Mathematical Methods
    Related
    • February 2019 (Revised April 2021)
    • Case

    Honda Innovations: Leveraging External Insights to Accelerate Creation

    By: Antonio Davila
    Nick Sugimoto, CEO of Honda Innovations—the open innovation organization of Honda, has to decide how to extend his organization’s approach to innovation across the world. Honda Innovations dates back to 2000 when Honda created Honda Research Institute in Silicon... View Details
    Keywords: Innovation; Radical Innovation; Corporate Venturing; Corporate Innovation; Organization Structure; Management Control; Business Units; Disruption; Corporate Entrepreneurship; Global Strategy; Disruptive Innovation; Innovation and Management; Innovation Strategy; Organizational Structure; Strategy; Auto Industry; San Francisco; Japan
    Related
    • February 2016 (Revised February 2020)
    • Teaching Note

    Oberoi Hotels: Train Whistle in the Tiger Reserve

    By: Ryan W. Buell and Ananth Raman
    Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details
    Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India
    Related
    • Dec 2001
    • Other Presentation

    Innovation Lecture

    By: Michael E. Porter
    In his lecture, Professor Porter gave a sharp analysis of the Dutch economy. His message was that the Netherlands must watch its step because it is losing momentum as a knowledge-based economy. Not because it is performing badly, but because other countries are doing... View Details
    Keywords: Economics; Netherlands
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    • April 2012 (Revised February 2013)
    • Case

    Learning About Reducing Hospital Mortality at Kaiser Permanente

    By: Anita Tucker
    In 2011, Kaiser Permanente Northern California (KPNC) region's efforts to reduce mortality in their 21 hospitals is showing promise. They developed and launched a region-wide initiative to improve the treatment of sepsis, a serious and often deadly medical condition.... View Details
    Keywords: Change Management; Health Care and Treatment; Performance Improvement; Health Industry; California
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    • 31 Dec 2014
    • News

    People We Lost in 2014

    • 03 Dec 2007
    • Research & Ideas

    Authenticity over Exaggeration: The New Rule in Advertising

    The past 10 years have seen some level of this direct marketing model bear out. But according to an HBS working paper to be published in the Journal of Interactive Marketing, consumers are using technology to learn about marketers, rather... View Details
    Keywords: by Julia Hanna; Publishing; Advertising
    • February 28, 2020
    • Article

    How Tesla Sets Itself Apart

    By: Lou Shipley
    Tesla and its flamboyant, and sometimes erratic, innovator Elon Musk have turned the more than a century old industry upside down in a mere 16 years. Traditional automakers are ill prepared to compete in today’s software-centered world. Unlike nimble Tesla, they are... View Details
    Keywords: Strategy; Information Technology; Transportation; Business Model; Technological Innovation; Disruption; Auto Industry
    Related
    • 2023
    • Working Paper

    Toward a Better Understanding of Open Ecosystems: Implications for Policymakers

    By: Feng Zhu and Carmelo Cennamo
    The digital realm is undergoing a significant transformation, marked by the emergence of platform business models and the concept of open ecosystems. This paper delves into the intricate nature of ecosystem openness, underscoring the point that the openness of... View Details
    Keywords: Digital Platforms; Business Model; Governance; System; Situation or Environment
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    • January 2019 (Revised November 2020)
    • Case

    Ribbon Home: iBacking for Real Estate

    By: Marco Di Maggio and Sarah Gulick
    In November 2018, Shaival Shah, the founder and CEO of Ribbon Home had to decide on the next steps for the company. Ribbon had introduced a program that backs consumers with cash offers without creating a loan structure in order to help them compete with iBuyers, such... View Details
    Keywords: Consumers; Real Estate; Property; Finance; Digital Platforms; Business Model; Decision Making; Real Estate Industry; Technology Industry
    Related
    • Spring 2024
    • Other Article

    Introduction: International Innovation & American Challenges

    By: William C. Kirby
    While the United States remains a leader in higher education, the largest systems of higher education today are in India and China, and new colleges and universities spread across the world have become the leading sites of ambitious experimentation.
    What are... View Details
    Keywords: Innovation Leadership; Trends; Global Range; Education Industry
    Related
    • September 2018 (Revised August 2021)
    • Teaching Note

    Blackstone at Age 30 and Blackstone at 35

    By: Josh Lerner
    This teaching note is meant to guide in the instruction of HBS No. 316-013 "Blackstone at 30" case. It examines the process of institutionalization and scaling in private equity and alternative investments more generally, looking specifically at how Blackstone's size... View Details
    Keywords: Finance; Blackstone; Alternative Assets; Venture Capital; Private Equity; Business Growth and Maturation; Public Ownership; Cost vs Benefits; Financial Services Industry
    Related
    • March 2006 (Revised May 2010)
    • Case

    Banco Hipotecario S.A.

    By: Daniel Baird Bergstresser, Arthur I Segel and Alexandra de Royere
    In 2003, the chairwoman and controlling shareholder of Argentina's leading residential mortgage lender are considering how to bring the bank's restructuring to a successful conclusion as the country's economy continues to suffer from the impact of the 2001-2002... View Details
    Keywords: Restructuring; Currency; Banks and Banking; Mortgages; Crisis Management; Competition; Argentina
    Related
    • 20 Jun 2024
    • News

    Could Insurtech Firm Hippo Weather Climate Change and Disrupt the Insurance Industry?

    • 17 Jun 2022
    • News

    Harvard Researcher on the Ideal Balance of Remote to Office Working

    • 07 May 2021
    • News

    Trump Abused the System. Facebook Created It

    • 29 May 2019
    • News

    A Study of More Than 250 Platforms Reveals Why Most Fail

    • 13 Jun 2024
    • Video

    Could Insurtech Firm Hippo Weather Climate Change and Disrupt the Insurance Industry?