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  • All HBS Web  (9,186)
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  • September 2004 (Revised June 2005)
  • Case

Otis Elevator: Accelerating Business Transformation with IT

By: F. Warren McFarlan and Brian DeLacey
Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the... View Details
Keywords: Transformation; Cost Management; Infrastructure; Business Processes; Organizational Change and Adaptation; Information Technology
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McFarlan, F. Warren, and Brian DeLacey. "Otis Elevator: Accelerating Business Transformation with IT." Harvard Business School Case 305-048, September 2004. (Revised June 2005.)
  • 2024
  • Working Paper

What Makes Players Pay? An Empirical Investigation of In-Game Lotteries

By: Tomomichi Amano and Andrey Simonov
In 2020, gamers spent more than $15 billion on loot boxes, lotteries of virtual items in video games. Paid loot boxes are contentious. Game producers argue that loot boxes complement the gameplay and expenditures on loot boxes reflect players’ enjoyment of the game.... View Details
Keywords: Consumer Behavior; Policy; Games, Gaming, and Gambling; Product Design; Ethics; Governing Rules, Regulations, and Reforms; Video Game Industry
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Amano, Tomomichi, and Andrey Simonov. "What Makes Players Pay? An Empirical Investigation of In-Game Lotteries." Columbia Business School Research Paper Series, No. 4355019, June 2024.
  • Research Summary

Professor Gilbert's research focuses on the areas of corporate entrepreneurship, discontinuous change, cognitive framing, and strategic resource allocation. Below is an description of his most recent research paper: 'Unbundling the Structure of Interia: Resource vs.... View Details
  • January 2021
  • Case

Bespoken Spirits: Disrupting Distilling

By: Benjamin C. Esty and Daniel Fisher
On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ... View Details
Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands and Branding; Business Model; Consumer Products Industry; Food and Beverage Industry; Service Industry; United States; California
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Esty, Benjamin C., and Daniel Fisher. "Bespoken Spirits: Disrupting Distilling." Harvard Business School Case 721-419, January 2021.
  • Person Page

Course Development

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done.  Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

    Boris Vallee

    Boris Vallée is an Associate Professor in the Finance Unit. He teaches Real Property in the MBA elective curriculum, and previously taught the Finance II course in the MBA required curriculum. 

    Professor’s Vallée’s research traces the motives behind and the... View Details

    • November 2020
    • Case

    Axis My India

    By: Ananth Raman, Ann Winslow and Kairavi Dey
    Pradeep Gupta founded Axis My India (AMI) as a printing and publishing company in 1998. In 2013, AMI expanded into consumer research and election forecasting. Although a relatively unknown entity, AMI predicted several election results accurately. Gupta describes AMI’s... View Details
    Keywords: Market Research; Operations; Management; Infrastructure; Logistics; Service Operations; Political Elections; Forecasting and Prediction; Asia; India
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    Raman, Ananth, Ann Winslow, and Kairavi Dey. "Axis My India." Harvard Business School Case 621-075, November 2020.
    • January 2010 (Revised May 2012)
    • Case

    TopCoder (A): Developing Software through Crowdsourcing

    By: Karim R. Lakhani, David A. Garvin and Eric Lonstein
    TopCoder's crowdsourcing-based business model, in which software is developed through online tournaments, is presented. The case highlights how TopCoder has created a unique two-sided innovation platform consisting of a global community of over 225,000 developers who... View Details
    Keywords: Business Model; Innovation and Invention; Two-Sided Platforms; Motivation and Incentives; Social and Collaborative Networks; Competition; Software; Technology Industry
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    Lakhani, Karim R., David A. Garvin, and Eric Lonstein. "TopCoder (A): Developing Software through Crowdsourcing." Harvard Business School Case 610-032, January 2010. (Revised May 2012.)
    • May 2006
    • Exercise

    Improving Performance: Boat Building Exercise

    By: Steven C. Wheelwright and Kerry Herman
    Provides a framework for team problem solving and process improvement following concepts widely attributed to Toyota Motor Co. View Details
    Keywords: Framework; Management Practices and Processes; Problems and Challenges; Groups and Teams
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    Wheelwright, Steven C., and Kerry Herman. "Improving Performance: Boat Building Exercise." Harvard Business School Exercise 606-147, May 2006.
    • 2021
    • Working Paper

    Quantifying the Inefficiency of Multi-unit Auctions for Normal Goods

    By: Brian Baisa and Simon Essig Aberg
    We study multi-unit auctions for homogenous goods in a private value setting where bidders have non-quasilinear preferences. Several recent impossibility results study this setting and find there is no mechanism that retains the Vickrey auction’s desired incentive and... View Details
    Keywords: Multi-unit Auctions; Auctions; Bids and Bidding; Value
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    Baisa, Brian, and Simon Essig Aberg. "Quantifying the Inefficiency of Multi-unit Auctions for Normal Goods." Working Paper, August 2021.
    • October 2000 (Revised March 2003)
    • Case

    Merck & Company: Evaluating a Drug Licensing Opportunity

    By: Richard S. Ruback and David B Krieger
    This explores the valuation of an opportunity to license a compound before it enters clinical trials. Describes Merck's decision tree evaluation process is presented. Information required to evaluate a specific licensing opportunity is provided, including the costs of... View Details
    Keywords: Decision Making; Cost vs Benefits; Opportunities; Valuation; Outcome or Result; Pharmaceutical Industry
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    Ruback, Richard S., and David B Krieger. "Merck & Company: Evaluating a Drug Licensing Opportunity." Harvard Business School Case 201-023, October 2000. (Revised March 2003.)
    • September 2009 (Revised March 2015)
    • Case

    eBay Partner Network (A)

    By: Benjamin Edelman and Ian Larkin
    eBay considers adjustments to the structure and rules of its affiliate marketing program, eBay Partner Network (ePN). In particular, eBay reevaluates affiliate compensation structure, the role of bonuses for especially productive affiliates, and the overall rationale... View Details
    Keywords: Compensation and Benefits; Marketing Strategy; Partners and Partnerships; Motivation and Incentives; Online Technology; Service Industry
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    Edelman, Benjamin, and Ian Larkin. "eBay Partner Network (A)." Harvard Business School Case 910-008, September 2009. (Revised March 2015.) (request a courtesy copy.)
    • May 2012
    • Case

    BoldFlash: Cross-Functional Challenges in the Mobile Division

    By: Michael Beer and Rachel Shelton
    Roger Cahill has spent less than a year as head of the Mobile Division of BoldFlash, a flash memory component maker. On the corporate level, BoldFlash has adapted to an evolving and difficult marketplace, but the Mobile Division is struggling. The four groups within... View Details
    Keywords: United States; Massachusetts; Morale; Human Resource Management; Technology; Leadership; Opportunities; Organizational Design; Conflict and Resolution; Product Development; Change Management; Information Infrastructure; Business Processes; Manufacturing Industry; Electronics Industry; Massachusetts
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    Beer, Michael, and Rachel Shelton. "BoldFlash: Cross-Functional Challenges in the Mobile Division." Harvard Business School Brief Case 124-438, May 2012.
    • 08 Nov 2023
    • Blog Post

    Zone Defense: These self-driving, AI-powered drones do recon so soldiers don’t have to

    armor, a project known in the press as the “Iron Man suit.” The idea seemed absurd—but not because of the comic-book connotations. Tseng, with a background in mechanical engineering and on-the-ground... View Details
    Keywords: Technology; Entrepreneurship
    • April 2004 (Revised September 2007)
    • Case

    Accounting Fraud at WorldCom

    By: Robert S. Kaplan and David Kiron
    The principal players in WorldCom's accounting fraud included CFO Scott Sullivan, the General Accounting and Internal Audit departments, external auditor Arthur Andersen, and the board of directors. The case provides sufficient detail to allow for a full discussion of... View Details
    Keywords: Governance Controls; Governing and Advisory Boards; Crime and Corruption; Ethics; Financial Reporting; Organizational Culture; Corporate Governance; Accounting Audits
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    Kaplan, Robert S., and David Kiron. "Accounting Fraud at WorldCom." Harvard Business School Case 104-071, April 2004. (Revised September 2007.)
    • March 2004 (Revised April 2005)
    • Case

    Midwest Office Products

    By: Robert S. Kaplan
    Presents an easy introduction to time-driven activity-based costing (ABC) that allows students to build a simple ABC model of order profitability. Midwest's time-driven ABC approach is based on two categories of parameter estimates. The first is the cost per hour of... View Details
    Keywords: Cost; Price; Activity Based Costing and Management; Time Management; Financial Reporting; Profit; Performance Improvement; Order Taking and Fulfillment; Performance Evaluation
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    Kaplan, Robert S. "Midwest Office Products." Harvard Business School Case 104-073, March 2004. (Revised April 2005.)
    • 11 Nov 2021
    • Blog Post

    ZONE DEFENSE: These self-driving, AI-powered drones do recon so soldiers don’t have to

    “Iron Man suit.” The idea seemed absurd—but not because of the comic-book connotations. Tseng, with a background in mechanical engineering and on-the-ground experience in actual conflict zones such as... View Details
    • 2013
    • Article

    What Goes Up Must Come Down? Experimental Evidence on Intuitive Forecasting

    By: John Beshears, James J. Choi, Andreas Fuster, David Laibson and Brigitte C. Madrian
    Do laboratory subjects correctly perceive the dynamics of a mean-reverting time series? In our experiment, subjects receive historical data and make forecasts at different horizons. The time series process that we use features short-run momentum and long-run partial... View Details
    Keywords: Forecasting and Prediction; Cognition and Thinking
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    Beshears, John, James J. Choi, Andreas Fuster, David Laibson, and Brigitte C. Madrian. "What Goes Up Must Come Down? Experimental Evidence on Intuitive Forecasting." American Economic Review: Papers and Proceedings 103, no. 3 (May 2013): 570–574.
    • June 1991 (Revised March 1995)
    • Case

    Becton Dickinson (D): Strategic Human Resource Management Profiling

    By: Michael Beer
    Describes a strategic human resource management process applied at the business unit and corporate level. The purpose of the process is to provide a means for aligning human resource management policies and practices with strategy and to hold managers accountable for... View Details
    Keywords: Change Management; Human Resources; Business or Company Management; Strategic Planning; Corporate Strategy; Health Industry
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    Beer, Michael. "Becton Dickinson (D): Strategic Human Resource Management Profiling." Harvard Business School Case 491-155, June 1991. (Revised March 1995.)
    • 15 Feb 2024
    • Blog Post

    How I Spent My 2+2 Deferral: Carol Wright

    graduate school was in my future. It helped guide my decision process regarding my job and other activities I pursued in the deferral years. What job(s) did you work during your deferral? I deferred for... View Details
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