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  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

of agricultural workers in North America? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/518002-PDF-ENG Harvard Business School Case 418-031 Coaching Makena Lane Makena Lane has a gift for producing results, even in the challenging View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the... View Details
Keywords: Carmen Nobel
  • 12 Oct 2011
  • First Look

First Look: October 12

the service and retail sectors. But target firms also create more new jobs at new establishments, and they acquire and divest establishments more rapidly. When we consider these additional adjustment margins, net relative job losses at... View Details
Keywords: Sean Silverthorne
  • September 2023
  • Supplement

Design and Evaluation of Targeted Interventions

By: Eva Ascarza
Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details
Keywords: Marketing; Design; Business Strategy; Policy; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry
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  • October 2023 (Revised February 2024)
  • Technical Note

Design and Evaluation of Targeted Interventions

By: Eva Ascarza and Ta-Wei (David) Huang
Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves into two central facets of such interventions: first, the design of potent decision guidelines, or targeting... View Details
Keywords: Marketing; Customer Relationship Management; Analysis; Design; Business Strategy; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry
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  • February 2023 (Revised February 2025)
  • Case

Doing Business in Nairobi, Kenya

By: Archie L. Jones, Leonard A. Schlesinger, Pippa Tubman Armerding and Kuria Kamau
This case examines the challenges and opportunities of doing business in Nairobi, Kenya. It highlights Kenya's economic transformation in the decades leading up to 2024 in the context of its history, culture, and politics. The case gives an overview of some of the main... View Details
Keywords: Business History; Business and Government Relations; Technological Innovation; Foreign Direct Investment; Economic Growth; Financial Crisis; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Kenya; Nairobi; Africa
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  • 27 Oct 2011
  • Research & Ideas

Horrible Boss Workarounds

fact the boss may not be sure what the solution should be and is just waiting for someone to come forward." In her classes, Kanter teaches the case of the upscale cookware retailer Williams-Sonoma, where the CEO repeatedly eschewed... View Details
Keywords: by Carmen Nobel
  • 21 Apr 2015
  • First Look

First Look: April 21

growth was one of the biggest stories in e-commerce, especially when the retailer attracted $50 million in investment from Index Ventures, a top VC firm that funded other successful retailers such as... View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 21 Jan 2014
  • First Look

First Look: January 21

http://hbr.org/product/gap-inc-2000/an/713508-PDF-ENG Harvard Business School Case 713-511 Gap, Inc., 2012 Between 2000 and 2012, Gap, Inc. ceded its world leadership position in specialty fashion retailing to Inditex of Spain and H&M... View Details
Keywords: Sean Silverthorne
  • 18 Mar 2001
  • Research & Ideas

Want to Be an Entrepreneur? [Part I]

faculty, Hart, MBA '81, DBA '95, had direct knowledge of her course material: in 1985, she was one of the four founding officers of Staples Inc., the office-products retailer whose sales now exceed $10 billion per year. Hart wanted her... View Details
Keywords: by John S. Rosenberg
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

poultry products is deciding the company's future strategy in the face of new opportunities in Central and Eastern Europe, a changing retail market in Hungary, and the possibility of increased global competition. Purchase this... View Details
Keywords: Sean Silverthorne
  • 2016
  • Book

Consumers, Corporations, and Public Health: A Case-Based Approach to Sustainable Business

By: John A. Quelch
The public health footprint associated with corporate behavior has come under increased scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare.

Consumers, Corporations, and Public... View Details
Keywords: Consumer; Corporate Culture; Public Health; Consumer Behavior; Marketing Strategy; Corporate Strategy; Health; Innovation and Invention; Innovation and Management; Supply Chain Management; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Retail Industry; Asia; Oceania; North and Central America; Middle East; Latin America; Europe
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  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

SeventyFour Few phrases in business are more seductive than the one attributed to Ralph Waldo Emerson in the 19th century: “Build a better mousetrap and the world will beat a path to your door.” Unless, of course, what you are selling is something totally new, like 3-D... View Details
Keywords: by Michael Blanding; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail
  • January 2025 (Revised April 2025)
  • Case

Mercado Libre: The Best Is Yet to Come

By: Krishna G. Palepu, Fernando Fragueiro, Carla Larangeira and Mariana Cal
In 2024, Marcos Galperín, CEO and co-founder of Mercado Libre, reflected on its 25-year rise as Latin America’s largest marketplace, fintech leader, and most valuable public company. With operations spanning 18 countries and a robust ecosystem combining e-commerce,... View Details
Keywords: Entrepreneurship; Multinational Firms and Management; Recruitment; Compensation and Benefits; Innovation Leadership; Innovation Strategy; Leadership Style; Business or Company Management; Management Practices and Processes; Management Succession; E-commerce; Emerging Markets; Distribution; Logistics; Organizational Culture; Organizational Design; Business Strategy; Competition; Growth and Development Strategy; Corporate Strategy; Retail Industry; Retail Industry; Retail Industry; Latin America; Mexico; Brazil; Argentina
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  • June 2022
  • Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere
With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details
Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Retail Industry; Retail Industry; Retail Industry; Portugal; Spain
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  • March 2022 (Revised December 2022)
  • Case

Perch

By: Jeffrey F. Rayport, Stacy Straaberg and Julia Kelley
In May 2021, Perch CEO Chris Bell needed to decide whether his e-commerce aggregator company, which bought and scaled Amazon Marketplace brands, should acquire up to three acquisition targets. The prospective acquisitions, Web Deals Direct, HomeCo, and Future Brands,... View Details
Keywords: Business Ventures; Acquisition; Business Growth and Maturation; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Management; Growth and Development Strategy; Strategy; Business Strategy; Integration; E-commerce; Retail Industry; Retail Industry; Retail Industry; North America; United States; Massachusetts; Boston; California; Asia; Philippines
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  • March 2017
  • Supplement

eBay vs. Carl Icahn, 2014: Interview with John Donahoe, eBay CEO 2008-2015

By: David B. Yoffie, Eric Baldwin and Tom Ryder
This video, a supplement to HBS Case No. 717-417, features an interview with former eBay CEO John Donahoe, providing his perspective on eBay's response to activist investor Carl Icahn's attack on eBay, which began in January 2014. After giving some of his own... View Details
Keywords: Activist Shareholder; Activist Investors; Technology; Strategy; Corporate Strategy; Investment Activism; Retail Industry; Retail Industry; Retail Industry
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  • October 2013 (Revised October 2017)
  • Case

Bridges Ventures

By: V. Kasturi Rangan and Sarah Appleby
Bridges Ventures, a UK-based impact investor with double-digit returns on its investments, is reflecting on its social impact and pondering its future course. View Details
Keywords: Impact Investing; United Kingdom; Financial And Social Return; Social Enterprise; Investment Portfolio; Retail Industry; Retail Industry; Retail Industry; United Kingdom
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  • 04 Dec 2012
  • First Look

First Look: December 4

Circuit City was forced into liquidation. Unable to meet creditors' demands, and with no acquirer in sight, Circuit City began the process of liquidating its remaining 567 U.S. stores. Circuit City had been the leader in consumer electronics View Details
Keywords: Carmen Nobel
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

in the retail industry, some shareholders claimed that the price was "grossly inadequate," making the decision whether to approve the transaction a difficult one for shareholders generally. Purchase this case:... View Details
Keywords: Martha Lagace

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