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      • April 1998 (Revised November 1999)
      • Case

      CitySoft, Inc.

      By: Myra M. Hart, Marco Iansiti, Andrea H. Chermayeff and Diana S. Gardner
      Two entrepreneurs are discussing how to scale-up their new company. They face a variety of issues, ranging from hiring and training to strategy and focus. View Details
      Keywords: Business Startups; Business Strategy; Business Growth and Maturation; Selection and Staffing; Internet; Web Services Industry
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      Hart, Myra M., Marco Iansiti, Andrea H. Chermayeff, and Diana S. Gardner. "CitySoft, Inc." Harvard Business School Case 698-080, April 1998. (Revised November 1999.)
      • April 1998
      • Teaching Note

      Industry.Net Teaching Note

      By: Das Narayandas
      Teaching Note for (9-598-034), (9-598-035), (9-598-036), (9-598-037), and (9-598-038). View Details
      Keywords: Web Services Industry
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      Narayandas, Das. "Industry.Net Teaching Note." Harvard Business School Teaching Note 598-118, April 1998.
      • April 1998 (Revised May 2000)
      • Case

      Guidant Corporation: Shaping Culture Through Systems

      By: Robert L. Simons and Antonio Davila
      Guidant is a successful IPO start-up selling pacemakers and defibrillators. The case describes how managers install systems to balance innovation and control. Three parts of a shareholder value strategy are described. Controls include incentive systems, beliefs... View Details
      Keywords: Innovation Strategy; Corporate Strategy; Motivation and Incentives; Planning; Risk Management; Management Systems; Business Strategy; Value Creation; System; Service Industry; Service Industry; Service Industry
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      Simons, Robert L., and Antonio Davila. "Guidant Corporation: Shaping Culture Through Systems." Harvard Business School Case 198-076, April 1998. (Revised May 2000.)
      • March 1998 (Revised April 2001)
      • Case

      Corposol (Abridged Version)

      By: James E. Austin
      The social enterprise Corposol has become the largest lender to microentrepreneurs in Colombia. Its rapid growth and diversification into other services and geographical areas has created organizational and resource strains. View Details
      Keywords: Social Enterprise; Growth Management; Diversification; Microfinance; Financial Services Industry; Colombia
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      Austin, James E. "Corposol (Abridged Version)." Harvard Business School Case 398-123, March 1998. (Revised April 2001.)
      • March 1998 (Revised April 1998)
      • Case

      Egon Zehnder International: Implementing Practice Groups

      By: Michael Y. Yoshino, Carin-Isabel Knoop and Cate Reavis
      Since its creation in 1964, executive search firm Egon Zehnder International (EZI) marketed its consultants as "generalists." As searches became more global and industry-specific in the 1990s, CEO Daniel Meiland decided the firm needed to offer specialized services. By... View Details
      Keywords: Business Units; Global Strategy; Leadership; Brands and Branding; Service Operations; Organizational Structure; Consulting Industry; Consulting Industry
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      Yoshino, Michael Y., Carin-Isabel Knoop, and Cate Reavis. "Egon Zehnder International: Implementing Practice Groups." Harvard Business School Case 398-052, March 1998. (Revised April 1998.)
      • March 1998 (Revised April 1998)
      • Case

      Lehigh Steel

      By: V.G. Narayanan and Laura Donohue
      Lehigh Steel is a specialty steel manufacturer that plummeted from record profits to record losses in less than three years, driven by an inability to distinguish between profitable and unprofitable business. The scale and growth of service activities and overhead... View Details
      Keywords: Measurement and Metrics; Product; Cost; Activity Based Costing and Management; Profit; Accounting; Corporate Finance; Steel Industry
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      Narayanan, V.G., and Laura Donohue. "Lehigh Steel." Harvard Business School Case 198-085, March 1998. (Revised April 1998.)
      • March 1998
      • Teaching Note

      Acme Investment Trust TN

      By: Josh Lerner
      Teaching Note for (9-296-042). View Details
      Keywords: Financial Services Industry
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      Lerner, Josh. "Acme Investment Trust TN." Harvard Business School Teaching Note 298-130, March 1998.
      • March 1998 (Revised December 1999)
      • Case

      Bronner Slosberg Humphrey

      By: David E. Bell and Donald M Leavitt
      Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details
      Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry
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      Bell, David E., and Donald M Leavitt. "Bronner Slosberg Humphrey." Harvard Business School Case 598-136, March 1998. (Revised December 1999.)
      • March 1998
      • Teaching Note

      Crown Cork & Seal/CarnaudMetalbox TN

      By: William E. Fruhan Jr.
      Teaching Note for (9-296-019). View Details
      Keywords: Service Industry; United States; France
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      Fruhan, William E., Jr. "Crown Cork & Seal/CarnaudMetalbox TN." Harvard Business School Teaching Note 298-106, March 1998.
      • March 1998 (Revised October 2001)
      • Case

      Xedia and Silicon Valley Bank (A)

      By: Paul A. Gompers and Jon Biotti
      Xedia, a networking equipment manufacturer that helps provide high-speed Internet service for corporate clients through access routing, wants a bridge loan to fund daily operations until it raises its next round of equity financing. View Details
      Keywords: Venture Capital; Equity; Financing and Loans; Negotiation; Production; Internet; Banking Industry
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      Gompers, Paul A., and Jon Biotti. "Xedia and Silicon Valley Bank (A)." Harvard Business School Case 298-119, March 1998. (Revised October 2001.)
      • March 1998 (Revised June 1999)
      • Case

      DigitalThink: Building a Sales Force

      By: Michael J. Roberts, Joseph B. Lassiter III and Christina L. Darwall
      A broad set of issues faces a young company in the Internet-based training business as it begins to sell its product to corporate customers. Issues include: profile of attractive candidates, compensation, definition of territory, definition of quotas, and role of... View Details
      Keywords: Internet and the Web; Salesforce Management; Business Startups; Service Industry
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      Roberts, Michael J., Joseph B. Lassiter III, and Christina L. Darwall. "DigitalThink: Building a Sales Force." Harvard Business School Case 898-193, March 1998. (Revised June 1999.)
      • March 1998 (Revised February 2001)
      • Case

      PlanetAll

      By: Jeffrey F. Rayport
      PlanetAll is a Web-based contact manager that automatically updates users' contact information. In early 1998, the young company must decide whether to compete with large Web sites and become a destination site or to become an enabling technology for other contact... View Details
      Keywords: Business or Company Management; Marketing Strategy; Internet and the Web; Information Technology; Business Startups; Web Services Industry; Web Services Industry
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      Rayport, Jeffrey F., Michelle Toth, and Carrie Ardito. "PlanetAll." Harvard Business School Case 898-105, March 1998. (Revised February 2001.)
      • March 1998 (Revised December 1998)
      • Case

      BCI Growth III: May 1993

      By: Josh Lerner
      A Vermont solid-waste company seeks mezzanine financing to finance its strategy of acquiring and consolidating local competitors. The mezzanine private equity group must decide whether this investment offers an attractive risk-return tradeoff. View Details
      Keywords: Private Equity; Business Growth and Maturation; Consolidation; Wastes and Waste Processing; Acquisition; Service Industry; Vermont
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      Lerner, Josh. "BCI Growth III: May 1993." Harvard Business School Case 298-093, March 1998. (Revised December 1998.)
      • March 1998 (Revised June 1998)
      • Case

      BCI Growth III: November 1993

      By: Josh Lerner
      Supplements BCI Growth III: May 1993. View Details
      Keywords: Private Equity; Business Growth and Maturation; Consolidation; Acquisition; Wastes and Waste Processing; Service Industry; United States
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      Lerner, Josh. "BCI Growth III: November 1993." Harvard Business School Case 298-103, March 1998. (Revised June 1998.)
      • February 1998 (Revised June 1999)
      • Case

      DigitalThink: Startup

      By: William A. Sahlman, Michael J. Roberts and Christina L. Darwall
      Describes a recent Berkeley MBA's attempts to start a business aimed at corporate training via the Internet. Describes the very early efforts at finding an attorney, accountant, and financing, and the interrelationships among these choices. View Details
      Keywords: Internet and the Web; Entrepreneurship; Problems and Challenges; Business Startups; Service Industry
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      Sahlman, William A., Michael J. Roberts, and Christina L. Darwall. "DigitalThink: Startup." Harvard Business School Case 898-186, February 1998. (Revised June 1999.)
      • February 1998 (Revised April 1998)
      • Case

      Xerox Technology Ventures: January 1997

      By: Josh Lerner
      Supplements Xerox Technology Ventures: March 1995. View Details
      Keywords: Service Industry; Service Industry
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      Lerner, Josh. "Xerox Technology Ventures: January 1997." Harvard Business School Case 298-109, February 1998. (Revised April 1998.)
      • February 1998 (Revised August 2006)
      • Case

      House of Tata, 1995: The Next Generation (A)

      By: Tarun Khanna, Krishna G. Palepu and Danielle Melito Wu
      The Tata Group began the 1990s as a confederation of loosely coupled firms. This case considers the rise to prominence of the new CEO of Tata Group, Ratan Tata, and his attempts to strengthen the inter-relationships among the group companies at a time when critics... View Details
      Keywords: Business or Company Management; Business Conglomerates; Organizations; Corporate Strategy; Consolidation; Business Strategy; Alignment; Consumer Products Industry; Consumer Products Industry
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      Khanna, Tarun, Krishna G. Palepu, and Danielle Melito Wu. "House of Tata, 1995: The Next Generation (A)." Harvard Business School Case 798-037, February 1998. (Revised August 2006.)
      • February 1998 (Revised October 2001)
      • Case

      efficient market services: August 1993 (B-2), Comdisco Ventures

      By: Paul A. Gompers and Jeffrey A. Farrell
      Supplements the (A) case. View Details
      Keywords: Service Industry
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      Gompers, Paul A., and Jeffrey A. Farrell. "efficient market services: August 1993 (B-2), Comdisco Ventures." Harvard Business School Case 298-011, February 1998. (Revised October 2001.)
      • February 1998
      • Case

      Security Capital Group Incorporated

      By: Jay O. Light, William J. Poorvu and Elizabeth McLoughlin
      Keywords: Financial Services Industry
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      Light, Jay O., William J. Poorvu, and Elizabeth McLoughlin. "Security Capital Group Incorporated." Harvard Business School Case 898-175, February 1998.
      • February 1998 (Revised May 2007)
      • Case

      Airborne Express

      By: Jan W. Rivkin
      In the wake of a highly successful quarter, senior managers of Airborne Express, the third largest player in the express mail industry, review the firm's competitive position. Airborne has survived, and recently prospered, in an industry with significant economies of... View Details
      Keywords: Competition; Business Strategy; Partners and Partnerships; Global Strategy; Rank and Position; Service Industry
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      Rivkin, Jan W. "Airborne Express." Harvard Business School Case 798-070, February 1998. (Revised May 2007.)
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