Publications

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

enable it to enhance its overall impact. Through all of this, you, as a fundraiser, are transforming the donor organizational relationship from a transactional one to a relational one, which hopefully will endure, reshaping itself... View Details

Keywords: by Danielle Kost

March 2000 (Revised November 2000)
Case

IBM Corporation Turnaround

By: Robert D. Austin and Richard L. Nolan

Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover. View Details

Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

either in the Toyota system or at sites that have successfully transformed themselves, there is a palpable, positive difference in the attitude of people that is coupled with exceptional performance along critical business measures such... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

01 Mar 2005
News

Turkish Delight

transform Turkey into a successful, modern country — and I have a lot of faith in his ability to pull that off — the relationship between the West and the Muslim world will look very different.” Byford’s interest in politics dates back to... View Details

Keywords: Julia Hanna; Executive, Legislative, and Other General Government Support; Government

April 2019 (Revised December 2021)
Case

Sears: The Demise of an American Icon

By: Kristin Mugford and Sarah L. Abbott

In 2019, ESL Investments’ $5.2 billion offer to purchase Sears Holdings out of Chapter 11 bankruptcy, was accepted, despite opposition from the company's unsecured creditors and other parties. ESL, which was led by Eddie Lampert, had acquired a stake in Sears following... View Details

Keywords: Bankruptcy; Reorganization; Bonds; Restructuring; Business Divisions; Transformation; Fairness; Borrowing and Debt; Credit; Insolvency and Bankruptcy; Corporate Governance; Motivation and Incentives; Retail Industry; United States

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

Rosenberg: I actually had a transformational moment. I was reading David Halberstam’s The Best and the Brightest, which was a story about the Kennedy and Johnson's administration of the Vietnamese war. Basically Halberstam’s contention... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

January 2021
Case

Saham Group: It's In the Genes

By: Christina R. Wing and Gamze Yucaoglu

The case opens in August 2020 as Moulay Mhamed Elalamy (Mhamed), CEO of the Saham Group (the Group), a pan-African investment company that operates a variety of businesses out of Morocco, contemplates the Group’s identity, its investment strategy, and how to navigate... View Details

Keywords: Family and Family Relationships; Family Business; For-Profit Firms; Transformation; Transition; Emerging Markets; Change Management; Private Equity; Investment; Strategy; Insurance Industry; Real Estate Industry; Education Industry; Agriculture and Agribusiness Industry; Morocco; Africa

Web

K–12 Education | Social Enterprise | Harvard Business School

school segregation. Specifically, this work demonstrates that even if parents do not take the raci... Featured MBA Course Transforming Education through Social Entrepreneurship This course (formerly Entrepreneurship in Education Reform)... View Details

November 1991 (Revised October 1995)
Case

Calyx & Corolla

By: Walter J. Salmon and David Wylie

Describes a new entry into the $8 billion flower industry in the United States. Combining the use of overnight air freight (Federal Express), information technology, an 800 number, and a catalog, Calyx & Corolla was changing the way flowers had traditionally been... View Details

Keywords: Market Entry and Exit; Transformation; Distribution Channels; Business Startups; Problems and Challenges; Agriculture and Agribusiness Industry; United States

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

and provide accurate feedback . Most situations, especially in the business world, have poor validity, in which case intuition is a poor guide. Vance Kirklin appeared to disagree with this, saying that, "Transformative decisions (strategic decisions that View Details

Keywords: by James Heskett

Web

MBA Program - Alumni

Giving MBA Program Giving MBA Program Enhance Learning Ensure a transformational educational experience The MBA Program is the cornerstone of HBS’s educational offerings. Ongoing innovation in teaching and learning, as well as the... View Details

26 Jul 2011
First Look

First Look: July 26

combined to offset separate bills' costs while preserving their net benefits. We argue this method can transform unpopular individual pieces of legislation, which would lack the support for implementation, into more popular policies.... View Details

Keywords: Sean Silverthorne

August 2018 (Revised October 2019)
Case

C3.ai—Driven to Succeed

By: Robert Simons and George Gonzalez

CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become a leading platform ad service provider. The case describes his unusual management approach emphasizing employee... View Details