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  • March 1974 (Revised June 1995)
  • Case

First National City Bank Operating Group (B)

By: Jay W. Lorsch
Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details
Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry
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Lorsch, Jay W. "First National City Bank Operating Group (B)." Harvard Business School Case 474-166, March 1974. (Revised June 1995.)
  • 07 Aug 2019
  • Research & Ideas

Big Infrastructure May Not Always Produce Big Benefits

investments in an area. Another potential outcome could have been that infrastructure and finance end up being more complementary to each other. This would be in the sense that, while infrastructure is really important, firms would locate... View Details
Keywords: by Martha Lagace; Construction
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

between institutional and program design features. These findings advance theory and provide new empirical insights on the outcomes of private political activism and suggest key considerations to inform monitoring strategies aimed at... View Details
Keywords: Dina Gerdeman
  • 07 Oct 2013
  • Research & Ideas

The Case for Combating Climate Change with Nuclear Power and Fracking

If you ask any given environmentalist to identify the biggest threat to the planet, you may expect to hear about man-made climate change, consumerism, or overpopulation. But if you ask Harvard Business School's Joseph B. Lassiter, he'll toss in another: single-issue... View Details
Keywords: by Carmen Nobel; Energy; Utilities
  • 08 Mar 2011
  • First Look

First Look: March 8

Cournot-style competition. Meanwhile, each advertiser must pay a participation cost to use each ad platform, and advertiser entry strategies are derived using symmetric Bayes-Nash equilibrium that lead to the VCG outcome of the ad... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2007
  • First Look

First Look: October 30, 2007

properties help us understand how the intensity of communication among group-members and some select structural characteristics of the group affect recognition outcomes in novel and structurally ambiguous worlds. In particular, we... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2006
  • Research & Ideas

Investor Protection: The Czech Experience

multinational and local firms? A: While it's certainly a disheartening outcome on the surface, there are some silver linings. The costs associated with weak institutions are usually hidden—companies that don't go public, financings that... View Details
Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation
  • 06 Feb 2006
  • Research & Ideas

Sorting Out the Patent Craze

outcome for users and owners of new technologies. How do SSOs balance these two groups and remain objective? A: One of the major challenges for standard setting bodies is that they must be double-faced. On the one hand, the companies who... View Details
Keywords: by Sara Grant; Technology
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

individual leader has an enormous impact on the type of decision process they employ, as well as the outcomes of that process. However, when leaders establish a climate of openness, and they make constructive conflict a habit in the... View Details
Keywords: by Martha Lagace
  • December 2004 (Revised October 2005)
  • Case

Innovation Corrupted: The Rise and Fall of Enron (B)

By: Malcolm S. Salter
Presents a brief historical overview of Enron's rise, its strategic successes and failures, the evolution of its business model, and the organizational processes relied upon by Enron's management to drive and monitor the business. A rewritten version of an earlier... View Details
Keywords: Transition; Risk Management; Management Practices and Processes; Success; Business Model; Strategy; Business History; Governance Controls; Innovation and Management; Failure; Business Processes; Energy Industry; United States
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Salter, Malcolm S. "Innovation Corrupted: The Rise and Fall of Enron (B)." Harvard Business School Case 905-049, December 2004. (Revised October 2005.)
  • 02 Jun 2023
  • Blog Post

Cassidy Wald Wins Dean's Award for Service to the School and Society

national nonprofit focused on improving the educational experiences and outcomes of neurodiverse youth, and later helped to found a disability affinity group at Bain Consulting. At HBS, she again saw opportunities for cultural and... View Details
  • 19 Jun 2017
  • Blog Post

Bridges: Remembering the “Why”

without kindness There are two true things about HBS students: we are relentless in our pursuit of quality, and we are well past the arena of individual achievement. We want to make things the very best they can be – the best slide deck, the best idea, the best... View Details
  • 27 Aug 2019
  • News

A Shot at Success

would become Trey Athletes, a leadership-development program for high-potential high school athletes that Feickert founded with Brian Reynolds, a college classmate who had seen similar outcomes among his high school basketball teammates... View Details
Keywords: April White
  • October 2005 (Revised December 2006)
  • Case

Magazine Luiza: Building a Retail Model of "Courting the Poor"

By: Frances X. Frei and Ricardo Reisen de Pinho
Describes the innovative retail model of the Brazilian firm Magazine Luiza. Magazine Luiza enables low-income consumer credit by applying a flexible and nuanced evaluation system. Additionally, its dedication to customer service, employee motivation, and progressive... View Details
Keywords: Motivation and Incentives; Information Technology; Income; Innovation and Management; Success; Customer Focus and Relationships; Credit; Retail Industry; Brazil
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Frei, Frances X., and Ricardo Reisen de Pinho. Magazine Luiza: Building a Retail Model of "Courting the Poor". Harvard Business School Case 606-048, October 2005. (Revised December 2006.)
  • October 1999
  • Case

CIBC Corporate and Investment Banking (C): 1997-1999

By: Joseph L. Bower and Michael Raynor
By 1997 the turnaround of CIBC's troubled investment bank, Wood Gundy, and its integration with corporate banking activities was complete. Marketplace results were encouraging, but scuttled mergers and tumultuous succession issues made the future uncertain. View Details
Keywords: Integration; Investment Banking; Success; Risk and Uncertainty; Management Succession; Mergers and Acquisitions; Financial Services Industry
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Bower, Joseph L., and Michael Raynor. "CIBC Corporate and Investment Banking (C): 1997-1999." Harvard Business School Case 300-043, October 1999.
  • 02 Apr 2010
  • What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

effects on productivity, (5) Job design that allows employees to have control over their work is conducive to lower stress levels and better health outcomes (for example, the higher one rises in an organization, the lower the risk of... View Details
Keywords: by Jim Heskett
  • 03 Apr 2019
  • News

Finding Common Ground

photo by Chad Kirkland Randy Shumway (MBA 2000) and his family were regular supporters of clothing and blanket drives for shelters in their Salt Lake City community. But, like many well-intentioned people who are moved by the outcomes of... View Details
Keywords: Deborah Blagg
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

results are affected by (a) the inspection outcomes at the inspector’s prior inspected establishment and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants... View Details
Keywords: Dina Gerdeman
  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

useful metaphor because outcomes (market share, profits) in business are the result of interactions among the strategies of a set of players. The games businesses play involve a mix of cooperation to create value and competition and... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
  • 18 Apr 2022
  • News

Home Grown

itself, but it actually forces you to think about building companies not in an institutionalized manner. It asks you to essentially create an outcome in a matter of five to ten years and kind of go away to the next View Details
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