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  • 15 Jun 2021
  • News

The Path Ahead

Increasingly, we are also seeing the expansion of the purview of business to issues that typically fall to government and policymakers as a way to improve outcomes for society and the planet overall. For example, let us suppose that a... View Details
  • April 2012
  • Article

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano
Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details
Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States
Related
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

exploration and exploitation has drawn substantial interest from scholars studying phenomena such as organizational learning, knowledge management, innovation, organizational design, and strategic alliances. This framework has become an essential lens for interpreting... View Details
Keywords: Martha Lagace
  • 18 Dec 2007
  • First Look

First Look: December 18, 2007

borrowers and lenders is feasible, the incentive effect of credit reporting is negligible, as bilateral banking relationships discipline borrowers. Information sharing nevertheless affects market outcome by weakening lenders' ability to... View Details
Keywords: Martha Lagace
  • March 2011 (Revised June 2011)
  • Supplement

Arck Systems (C)

By: Ian Larkin
The Arck Systems series of cases describes the dilemmas faced by a senior sales manager in determining a sales compensation plan at an enterprise software company. The existing compensation plan is aggressive and highly rewards "star" performers. The cases track a... View Details
Keywords: Change; Framework; Compensation and Benefits; Employees; Management; Organizational Design; Outcome or Result; Performance Evaluation; Sales; Motivation and Incentives; System; Applications and Software
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  • 02 Jul 2010
  • What Do You Think?

Is Profit as a “Direct Goal” Overrated?

Kay puts it, "The mistake is to make inferences about the relationships between outcomes and processes when we cannot observe and do not understand the processes themselves." The argument is that those things that contribute to... View Details
Keywords: by Jim Heskett
  • 30 Aug 2019
  • Blog Post

3 Growing Pains from my First Year at HBS: Academic, Social, and Career

things in a way that I can be proud of instead of trying to climb up the ladder in the most efficient manner possible. The goal is to accept and learn from whatever the outcome is.  Social: from desperately looking for "best... View Details
  • 10 Apr 2025
  • Blog Post

IFC India 2025: SELCO - Decentralized Renewable Energy to Develop While Decarbonizing

impact, enabling cross-boundary replication of best practices. Despite operating with a lean team, SELCO achieves remarkable outcomes through ingenuity and collaboration. As one classmate remarked, SELCO embodies the spirit of... View Details
  • 20 Feb 2025
  • Blog Post

IFC India 2025: Building Resilience - Mumbai’s Journey to Sustainable Water Management

infrastructure to informal settlements can enhance public health outcomes and ensure more inclusive access to services. Additionally, testing wastewater for infectious diseases could provide valuable data for tracking public health... View Details
  • 06 Sep 2016
  • First Look

September 6, 2016

demonstrably fair offer and then—if the other party is unreasonable—extending a challenge to take the competing offers to an arbitrator who must choose one or the other rather than a compromise between them (the usual outcome of... View Details
Keywords: Carmen Nobel
  • 29 Apr 2014
  • First Look

First Look: April 29

academic approaches to date has provided an entirely coherent picture of the process, in part because of the contradictory models of the process that they generate. The article goes on to consider the planning processes that are involved in assessing future projects... View Details
Keywords: Sean Silverthorne
  • 2014
  • Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
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  • Article

In Microfinance, Clients Must Come First

By: Srikant M. Datar, Marc J. Epstein and Kristi Yuthas
In the debate over whether microfinance works, few microfinance institutions articulate what, exactly, their ultimate goals are and how, exactly, they will achieve them. The authors cut through the confusion by mapping a clear theory of change for microfinance. If the... View Details
Keywords: Business Startups; Customer Focus and Relationships; Social Entrepreneurship; Microfinance; Goals and Objectives; Success; Social Enterprise; Poverty
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  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These engagements should be time-boxed and outcomes... View Details
Keywords: by Julia B. Austin
  • 25 Apr 2012
  • What Do You Think?

How Will the “Age of Big Data” Affect Management?

that "technology and knowledge advancement have again developed faster than the managers' and business owners' capabilities to leverage its usefulness in their decision making process." Philippe Gouamba reminded us that "perfection is but an illusion A successful View Details
Keywords: Re: James L. Heskett
  • 01 Sep 2012
  • News

Alumni Books

that can greatly improve local governmental services without costing taxpayers more. They discuss incorporating outcome indicators into strategic planning and budgeting; building a local government’s budget with cost drivers; expanding... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 01 Feb 2001
  • News

Books

within an industry, its outcome is competitive convergence and eventually decreased profitability. The authors conclude that for Japan to succeed, "the missing link is strategy. Strategy rests on choosing a unique position by offering a... View Details
Keywords: books; research; Publishing Industries (except Internet); Information
  • 18 Oct 2021
  • Blog Post

Embracing Activism for Social Change

Co-Response Partnership, a pilot program implemented with the county’s mental health authority, Detroit Wayne Integrated Health Network (DWIHN), designed to create better outcomes in emergencies involving first responders and citizens... View Details
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

respond with matching regulatory focus. This distinction in the regulatory focus of investor questions and entrepreneur responses results in divergent funding outcomes for entrepreneurs whereby those asked promotion-focused questions... View Details
Keywords: Sean Silverthorne
  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

this way: "When the world is full of surprises bosses can hardly control drastic actions to keep surviving and that means employees will get their share of surprises However a good leader will always communicate all possible outcomes... View Details
Keywords: by James Heskett